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Direct Unlocks

Overview

Direct Unlocks has a rating of 4 stars from 3,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.

service
860
value
535
shipping
387
returns
374
quality
1,898
This company responds to reviews on average within 4 days

Instant Feedback

22,047 reviews
+410
How would you rate Direct Unlocks?
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Virginia
1 review
0 helpful votes
Follow Alexandro F.
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IPhone 12 Mini Locked to T-Mobile
February 27, 2025

I had gotten this phone from my brother as a replacement for my phone that he had lost. However, he did not tell me it was locked to T-Mobile. I had tried another service provider to unlock my device, but they came back to me a month later saying it was not possible. Direct Unlocks was able to unlock my phone and it is now a fully functional and unlocked device and they did it within 6hrs! Very satisfied. I would happily do business with them again.

Date of experience: February 27, 2025
Canada
1 review
0 helpful votes
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It was good it worked wish i knew there were two seperate charges tho that was actually a unpleasant suprise unlock boot just charged me 35$ and unblocked my s24 ulktra remotely

Date of experience: March 13, 2025
Customer Service R. Direct Unlocks Rep
2 months ago

Hi Jay, I'm glad to hear your phone is now unlocked! I understand that seeing two charges can be a bit of a surprise. We do require separate payments—one for the Eligibility Check and one for the Unlock Payment—and all costs are clearly outlined on the checkout page before purchase. One thing I'm a little confused about is your mention of an S24 Ultra, as our records show your Samsung Galaxy S20 5G was unlocked. Could you let me know if there's something else going on? I'm here to help!

New York
1 review
0 helpful votes
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After the 3 days of waiting it was 99% and it said "imminent" I thought that it was a scam but after a whole week, finally is unlocked it takes time but it works

Date of experience: March 24, 2025
Customer Service R. Direct Unlocks Rep
1 month ago

Hi Anderson, thank you for sharing your feedback. I’m really glad to hear your iPhone 14 Pro Max is now unlocked and that it’s working as expected! I understand the process took a bit longer than anticipated, and I appreciate your patience during the wait. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Happy using your unlocked phone!

New Jersey
1 review
0 helpful votes
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Excellent service & Highly recommended
March 5, 2025

Excellent service & Highly recommended, it was easier and quick everything worked and just took less than a day to complete unlocked my iPhone 13 Pro Max. Thank you so much!

Date of experience: March 5, 2025
Michigan
1 review
0 helpful votes
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Thank You!
February 20, 2025

AT&T kept spinning me on unlocking my iPhone that already paid off and met all the requirements to be able to receive a network unlock code. Thanks to Direct Unlocks I now have a phone I can use with any service provider!

Date of experience: February 20, 2025
Colorado
1 review
2 helpful votes
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Unlock my iphone
February 21, 2025

I am going to travel to Vietnam. But my phone is locked. I am so happy to find this website. And now I have unlocked my phone. I am so happy now I can use my phone when I come to Vietnam. And I can get rid of all the sim cards of this country.

Date of experience: February 21, 2025
Kentucky
1 review
0 helpful votes
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I ended up calling the phone company FOR FREE to unlock my phone before they even got it unlocked and I had to pay them over $60 🤦🏻‍ never again

Date of experience: April 25, 2025
California
1 review
2 helpful votes
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Was charged 14.99$ plus $50 to do the unlock after they said they can unlock it but now after that $50 fee all of sudden they can't unlock it, its a scam and i reported it to the bank and do a chargeback due to this scam site, all they keep saying is we can do a credit for future use, i said NO i ain't doing anymore services with you guys

Date of experience: February 16, 2025
Arizona
1 review
1 helpful vote
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I paid the initial fee for eligiblity (My phone was eligible) and then the 2nd payment for the unlocking fee on October 10th 2024. The status of my unlocking has been at 99% for over 4 months now and I am always the one initiating contact for a status. Directunlocks.com will respond with the same thing every time! They are exhausting all efforts and if they are unable to unlock my phone, they will refund my money. However, when is it determined that all efforts are exhausted? Who makes that decision? I've received no answers or updates at this point. It really seems like they just drag this process out so you give up and they keep your money.

They have now stopped allowing me to use the live support feature on their site. They are making it more difficult to contact them in the hopes that I give up and they can steal my money.

Do not use this company for unlocking services! SCAM!

Date of experience: February 19, 2025
Virginia
1 review
0 helpful votes
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Helpful
March 25, 2025

I was unable to get a SIM unlock number from my previous provider. But after Directunlocks got involved, the previous provider gave me a PIN that actually worked.

Date of experience: March 25, 2025
Customer Service R. Direct Unlocks Rep
1 month ago

Hi Emanual, I'm really glad to hear that everything worked out and you received a working PIN from your previous provider after we got involved. Thanks for sharing your positive experience—we're here whenever you need us in the future!

Spain
1 review
0 helpful votes
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Happy with results
April 13, 2025

Took a while, but happy with the results was also worth the price. For cheaper than having to buy a new phone

Date of experience: April 13, 2025
Ohio
1 review
0 helpful votes
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Perfect
March 5, 2025

It was too much work to explain to people what I needed done, know if they were trustworthy or not. I found this site and read the reviews. So worth it. So easy.

Date of experience: March 2, 2025
South Africa
1 review
0 helpful votes
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Unlock iPhone 11
April 24, 2025

I recommend direct unlocks, it helped me to unlock my phone 💃💃💃💃am so happy now I can use it again

Date of experience: April 25, 2025
Canada
1 review
0 helpful votes
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Great service!
March 7, 2025

In spite of Telus taking their time and stalling the unlock… they persevered and went to Apple directly and sim was unlocked the next day! Very happy with the service.

Date of experience: March 7, 2025
Customer Service R. Direct Unlocks Rep
2 months ago

Hi Margo, I'm really happy to hear your phone was unlocked and that you're pleased with the outcome—even with that extra delay from Telus. Thanks for sharing your experience, and enjoy your unlocked iPhone 7 Plus!

Nebraska
1 review
0 helpful votes
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Amazing Work
April 14, 2025

Amazing service I was scared at first but I will be unlocking my other devices with this company this company was fast updated on everything

Date of experience: April 14, 2025
Alabama
1 review
0 helpful votes
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S24 Ultra free up
April 23, 2025

I was kind of concerned about that Reviews, But they get it Done for Real I'm very satisfied with their work 🏾‍🏼

Date of experience: April 23, 2025
Washington
1 review
0 helpful votes
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Great service, reliable website.
February 4, 2025

I just got unlock code for my Samsung S23fe today. Great service, my phone works now. I tried once on another website but it did not work. I highly recommend this site to anyone who has a lock device.

Date of experience: February 4, 2025
Customer Service R. Direct Unlocks Rep
3 months ago

Hi Trong Nguyen, thank you so much for your fantastic review! I'm thrilled to hear your Samsung S23fe is working perfectly and that you had a great experience with us. Your recommendation means a lot, and we're always here if you need anything else in the future. Enjoy your unlocked phone!

Texas
1 review
0 helpful votes
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THANK YOU
February 10, 2025

I was about to give up trying to figure out everything I needed to do to clear my phone properly to sell it. This was an easy process that included follow up communication/checks to make sure everything was done. I highly recommend!

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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Excellent company definitely a go to
April 11, 2025

Would use them again and recommend too everyone 😉 thanks for your help very happy with the service they provided

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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It really works
April 5, 2025

I have a samsung flip z for years sitting around, I tried it and 2 days later it was unlocked. I am so glad I did not have to by a new phone.

Date of experience: April 5, 2025