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LivingSocial

livingsocial.com
Massachusetts
5 reviews
5 helpful votes
Follow Jamie W.
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Just terrible customer service. They will repeatedly cut and paste generic responses to any emails. Good luck ever getting in touch on the phone.
They will not accept returns, no matter what the reason. Product arrived damaged or didn't arrive at all? Tough luck, you paid for it.

Date of experience: November 19, 2013
Australia
1 review
1 helpful vote
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Do not ever buy off this site unless you want to give away your money. Bought world sim cards. When entered the voucher numbers they said that it had been used. No help when I rang up. So I guess thats my money down the drain. Deleting their app!

Date of experience: November 18, 2013
GB
1 review
1 helpful vote
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No item no refund.
March 1, 2023

Website is a scam. Do not us it. I ordered jumper for my son 60£. Had to pay separately for delivery 15£. Didn't received anything, and no refund. I'm still waiting for 3 weeks already.

Date of experience: March 1, 2023
GB
1 review
0 helpful votes
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Avoid, scammers
May 28, 2022

Ordered some plants. Paid £16.97 via PayPal. Never arrived. A week later I got an email stating 'your account has been credited £7.99'. At no point did they tell me my order had been cancelled their end. And I'm left wondering what's going on and where is the rest of my money? Phone number isn't manned (just a recorded message about coronavirus- over 2 years on?…that old chestnut? Give me a break- other companies have been answering phones for well over a year), emails bounce back and contact via WhatsApp seems to be a long winded negotiation on how much of MY money I can get refunded and how long it will take. I will NEVER use these scammers again. No plants and still no refund of any of my money. Opening a dispute via PayPal. Buyer beware.

Date of experience: May 28, 2022
Florida
1 review
9 helpful votes
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I just got a call from Visa Fraud Dept on the same card (it's not used for every day transactions either), saying that and online purchase was attempted this morning at Bed, Bath & Beyond & there's an approved pending amount of $1 on my account. Of course I will not know the full amount that charges until it hits my actual bank, then I can dispute it, and they will refund it, but still this is a hassle. I'm more than anything believing this is linked to when I bought the Amazon gift card from Living Social. I didn't have a good feeling about it, as I'd never heard of that company, but still did it. Now... the hassle. Ugh! Just letting you know... watch your bank statements in case the Fraud folks at your bank don't see it.

Date of experience: February 4, 2011
Amanda S. LivingSocial Rep
over a year old

Sorry for any hassle you may be experiencing, but rest assured we take the security of your personal information very seriously and utilize 128-bit Secure Socket Layer (SSL) encryption to protect your credit card information.

Additionally, we don't sell your personal information to any third parties - including merchants who you have purchased a deal. For more information, you can check out our full Privacy Policy.

Amanda Smith | livingsocial | Consumer Advocate |

Virginia
1 review
3 helpful votes
Follow deek k.
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I bought two different coupons on different dates for services (house cleaning and a facial). Neither of those businesses picked up their phones or called me back after I left messages attempting to schedule an appointment. LivingSocial never responded to two of my customer service requests -- this is outright fraud.

Date of experience: April 25, 2011
Florida
1 review
0 helpful votes
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CRIMINAL FRAUD
December 14, 2023

I've been trying to access my living social account and paid vouchers for a week. Every time I try to access app I see a stupid spacecat cartoon saying Groupon is unavailable. In my opinion this is criminal fraud and theft. Taking my money months ago for a $40 voucher and now wanting to refund $20. UNBELIEVABLE!
DAVID BASS

Date of experience: December 14, 2023
New York
40 reviews
182 helpful votes
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My biggest issue is with the location parameters. In my area (which is by no means rural), I can only choose from maybe 3 or 4 general locations (one being a city about 30 minutes away that I don't want to look in).
Second, a lot of the activities are more of the same and nothing really jumps at me. I don't really care about restaurant discounts nor painting classes. However, there is some good stuff like things for kids and services that could come in handy so it's not totally useless. My boyfriend and I have a coupon for $25 off and we may never use it. The one thing that looked interesting we didn't do because the actual online reviews for the event were total crap (and mentioned LivingSocial by name).

Date of experience: December 29, 2015
Canada
4 reviews
3 helpful votes
Follow Elizabeth O.
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I have found so many awesome deals on Living Social. And they give you extra discount promo codes to use so you save even more. And unlike Groupon, I've never had any customer service issue or received the wrong product. Their sellers are reputable companies in my experience.

Date of experience: April 6, 2016
Oregon
5 reviews
10 helpful votes
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I bought 2 comforter sets, 800 thread count from "King David Linens" via Living Social. One comforter was poorly sewn together and has been coming apart at the seams. Every week or so my son brings it to me to hand stitch another section back together. I called Living Social and they say no returns after 14 days! I asked if the manufacturer would stand behind their product... he said maybe. I've been calling King David's and no one will answer the phone nor return my phone call. I would not recommend buying merchandise from Liv Soc.

Date of experience: February 16, 2013
New York
1 review
18 helpful votes
Follow Tami T.
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Item was ordered in wrong color. There's no way to switch order online or email Living Social. Only option is to call. After 3 days of trying and waiting 3+ hours on the phone, I was told I would have to wait til the item ships and then return it. How does that make sense if the item hasn't shipped yet I have no idea but item will be returned and we will close our account. Never had problems like this with Groupon so they will now receive all of my business.

Date of experience: July 5, 2016
Virginia
1 review
3 helpful votes
Follow Claudia D.
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Livingsocial does not even deserve one star! This company is a scam. The vendors they deal with do not honor the vouchers that consumers purchased! The vendors run the customers around with "no appointment time", "come back later", "call back later", or no replies... full B.Sh@t! Livingsocial is not of help at all when their vendors cheated. Instead, Livingsocial must be a part of that cheat scam too because now it turned off its phone line, and all complaints by emails got replied by a fake "Justin" customer service rep! FTC needs to take some action to stop this Livingsocial from cheating more vulnerable customers out there who could not afford high cost but ended up being cheated out their hard earned money too! This Livingsocial.com company deserves to go bankrupt!

Date of experience: May 8, 2013
Massachusetts
1 review
3 helpful votes
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Restaurant owher
June 13, 2021

Don't ever get involved with living social which is now owned by Groupon. Complete rip off cost my restaurant 2,500 in 3 months. They lied about everything and I'm glad there done. Had 4000 employees and then 5 years later had 200 sold to Groupon.
So please if you own a restaurant stay far away from these morons. If you want more customers just offer 10% off there bill and you will be way better off.

Jim

Date of experience: June 13, 2021
GB
1 review
6 helpful votes
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Ordered a watch as part of my daughters christmas. Never arrived, cant be contacted, passing the buck from Living Social to Wowcher & vice versa. £100 lost. Well i'm not giving up on the money. Fraud investigation with my banks help. Will get the money 1 way or another & hopefully cause someone somewhere a bad day. Absolute rip off merchants. AVOID AVOID AVOID

Date of experience: November 23, 2020
California
1 review
2 helpful votes
Follow Bryan M.
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If you buy even one deal from living social, be prepared for 5 emails a day, most of which are junk or repeats from the previous day. They will not stop regardless of adjustments you make to your account settings. Worst of all, their customer service is another typical automated response, generic answers, and policy driven reactions to any questions or concerns customers may have. Good luck ever getting an actual response out of them. No wonder every single review site has them rated so low. If you don't treat your customers with some sort of respect, or you don't offer them any sort of intelligent help, do you honestly expect any review to be good?

Date of experience: December 12, 2012
GB
1 review
2 helpful votes
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I bought driving lessons for my son at Christmas. When he went to use them, the local driving school they were for did not exist! Nearest one about 4 hours drive away. Tried for refund by email, but they just said to phone. UK to USA phone call would have cost more than the price of the voucher. Do not touch this lot ever. Only wish I could give 0 stars here.

Date of experience: May 18, 2015
Oregon
1 review
2 helpful votes
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Buyer beware, living social will direct you to a third party for this wonderful 'deal' your getting. When that shoddy company doesn't send or it gets 'returned' back to them, you are stuck without the product or refund. LS customer service reps say it is not there problem and I was even hung up on by one of these reps. Watch out for this scam and im positive LS will get whats coming to them...

Date of experience: June 17, 2013
New York
4 reviews
23 helpful votes
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I honestly haven't had any problems thus far. The concept is good, they have many competitors, so it keeps them on their toes. They may be spreading themselves a bit thin with all the different types of deals, but hopefully it will all work out. I'd have to say I give them one more star than Groupon because their deals are usually better quality deals. That's my two cents!

Date of experience: September 28, 2011
California
3 reviews
12 helpful votes
Follow Teri R.
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Don't use this service. My experience was that the merchant would not honor the voucher and then I just lost my money. Trying to get it back and have been on hold now for almost 45 minutes. Is this really even a company?

Date of experience: August 8, 2012
Massachusetts
1 review
1 helpful vote
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They cancelled my tickets, without notifying me (the purchase was confirmed by them, and by the performance management) right after purchase! I learned at the theater with 2 little kids, at the ticket box! I had to buy full price ticket in the back, as the kids were so excited about the show. Called Living Social - no apology, said they reimbursed me, could not get a manager. The rep suggested to email - as I did, no response in 7 days. This is definitely the worst customer service I have encountered in a long time. It happened to most/all who bought the deal on and after Dec 9 2016. I would like to hear what LivingSocial team has to say, if they have customer care function at all.

Date of experience: December 14, 2016

Overview

LivingSocial has a rating of 1.6 stars from 1,490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LivingSocial most frequently mention customer service, credit card and fine print. LivingSocial ranks 258th among Daily Deals sites.

service
90
value
78
shipping
57
returns
66
quality
63