• LivingSocial

LivingSocial

Overview

LivingSocial has a rating of 1.75 stars from 1,488 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LivingSocial most frequently mention customer service, credit card, and fine print problems. LivingSocial ranks 295th among Daily Deals sites.

  • Service
    87
  • Value
    75
  • Shipping
    55
  • Returns
    64
  • Quality
    61

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
25
See all photos

What reviewers want you to know

Positive highlights

  • They are the only company I deal with that is so good on returns and customer services.
  • I got prompt reply for any of my questions from customer service And as far as Credit Card Information.

Critical highlights

  • I will dump the $6 in Deal Bucks ASAP so I can unsubscribe from all LivingSocial emails.
  • ( there is no phone number only email) So I will delete them and tell as many people as possible to avoid them!
How would you rate LivingSocial?
Top Positive Review

“No problems at all”

Colleen l.
3/31/23

This was my 2nd time buying from living social Ireland, I recieved my voucher straight away from them they kept me updated and i received my order of 4 fruit trees 1wk later which was this morning so i am very happy with living social Ireland and my trees they arrived in perfect condition and i will be ordering from them again so thankyou

Top Critical Review

“BE AWARE,,, THEY JUST AFTER YOUR MONEY”

Eho n.
10/3/23

Purchased AeroPress Inspired Manual Coffee Press From Obero International Ltd. And just received part of the Components with open damaged box. Which is make it useless and not fit for purpose. I contacted the customer service and they promised to Send replacement and after that they stoped responding to my emails

Reviews (1,488)

Rating

Timeframe

Other

Reviews that mention popular keywords

deal bucks (48) customer service (396) phone number (43) refund policy (37) expiration date (30) business owner (20) credit card (111)
Thumbnail of user ehababdelnaeim
1 review
0 helpful votes
October 3rd, 2023

Purchased AeroPress Inspired Manual Coffee Press
From Obero International Ltd.
And just received part of the Components with open damaged box.
Which is make it useless and not fit for purpose.
I contacted the customer service and they promised to
Send replacement and after that they stoped responding to my emails

Service
Value
Shipping
Returns
Quality
Thumbnail of user francescom72
1 review
1 helpful vote
May 23rd, 2022
Verified purchase

I'd give a zero star of I could. I bought a voucher for a 1 night stay in an hotel. The voucher it's impossible to redeem and I have been trying with two different phones one computer desktop and every possible browser on it. It simply doesn't work. The hotel won't accept my booking even if showed them the confirmation because they said they can't access the money if the voucher isn't activated. I tried to use living social refund page, but "strangely is unavailable at the moment".
Stay away from this scammers.

Thumbnail of user colleenlynch68
1 review
0 helpful votes
March 31st, 2023

This was my 2nd time buying from living social Ireland, I recieved my voucher straight away from them they kept me updated and i received my order of 4 fruit trees 1wk later which was this morning so i am very happy with living social Ireland and my trees they arrived in perfect condition and i will be ordering from them again so thankyou

Tip for consumers:
Very happy with my overall service and im happy to use living social Ireland again so thankyou

Products used:
4 fruit trees purchased from perfect plants direct Ireland

Service
Value
Shipping
Quality
Thumbnail of user mindyr8
3 reviews
13 helpful votes
March 7th, 2016

I love LS but as with any site like this, READ THE FINE PRINT! Don't complain later because you didn't ask questions first. I've scored some great deals with LS and will continue to use it.

Thumbnail of user anthonyo598
1 review
0 helpful votes
September 21st, 2022
Verified purchase

In my opinion this Web site is designed to just keep you from getting what you ordered, I ordered 2 tracker tags for my luggage, never came. Lost I guess, go figure. But when I got my email saying my money was accepted and order accepted, I am told 3 weeks later I have a voucher which their Web site wouldn't let me redeem. Please use another website or at least use PayPal, got money back overnight with them, says a lot for that company. Keep away please

Thumbnail of user bennyf3
9 reviews
5 helpful votes
April 2nd, 2016

I have never had a problem with them. Sometimes they have great deals on technology. I will continue to use them.

Thumbnail of user jolantaw2
1 review
0 helpful votes
April 26th, 2021

I bought three seater garden swing last year. Order came on time and in great condition. I'm very happy with my purchase and quality.

Service
Value
Shipping
Quality
Thumbnail of user kathym1237
2 reviews
1 helpful vote
March 3rd, 2023

I ordered wireless hair curler 8 days ago
26 50.
Nothing. No tracking number or confirmation of purchase whatsoever.
Then yesterday they demanded a further £4.99, which I paid.
Still nothing
Accidentally typed in the wrong refund amount. 6 99 instead of 26 00.
Within 5 minutes PayPal sent the 6 99 refund from them.
Absolute crooks! Please stay away.

Tip for consumers:
Stay away

Service
Thumbnail of user marianb4
19 reviews
63 helpful votes
October 13th, 2015

When they have a great deal it is fabulous BUT you have to pay attention to expiration dates and small print.
If you buy a beauty treatment, for example, for some unbelievable price, often, to really complete the treatment it requires many more visits at full price... so do your homework. As far as merchandise, great. Cust Svc is good

Thumbnail of user ericag24
5 reviews
42 helpful votes
January 11th, 2016

Love Living Social! Great prices. If you have a problem they have great customer service. Highly recommend!

Thumbnail of user lucyb22
3 reviews
2 helpful votes
March 14th, 2016

Groupon pays 60% if you price your deals right. Like a 90 MIN Swedish for $45 to 65.60 MIN Swedish from $29 to $42.

If you sell alot, you can Increase prices. When I did my first $29 deal in Walnut Creek, CA, I sold over 110 vouchers. You get paid whether it's redeemed or not just make sure you do the deal with a rep.

Thumbnail of user donoghl
1 review
0 helpful votes
January 4th, 2023
Verified purchase

I bought an electric blanket through Living social's site. On their site, they had a misleading picture of it being used as a throw blanket, however when it arrived I discovered that it was an underblanket for a bed, which is unsafe to use as a throw blanket. It was not described as an underblanket and there were no pictures showing it being used in this way. When i contacted their customer service, they heard my complaint and then declared the issue resolved without actually responding to or doing anything about my complaint. When I got in contact again they said that they would email the company who actually makes and sells them (who did not have a misleading picture, but instead a picture of the blanket folded up and not being used in any way). When that company replied and made the same point as above, I contacted Living social again who ignored my email. At the time of purchase they also charged me for a year of Living Social VIP, despite me not wanting or ordering it

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindsayr229
1 review
0 helpful votes
January 10th, 2023

I received 140e waller credit and am.unable to use it. Despite doing everything correctly I am 9 days in touch with their customer services team over email and WhatsApp. I've sent so many explanations and screenshots and every 24 /48 hours I get a new person sending me a generic list of steps on how to pay for a deal. Effectively I'm unable to use the credit which was a reimbursement of money I had spent but not used on a voucher so it's my own money.

A manager called Nigel Drake is in touch on email and even getting the same drivel from him. They're no doubt a complete farce of a company and I'm beyond shocked at how they treat customers. I've been using Living Social for years. I'll never spend another cent with them

Tip for consumers:
Please avoid them

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user saram621
1 review
22 helpful votes
August 13th, 2020

Terrible customer service. I spent €80 plus and haven't received any of the goods. Livingsocial tell you to contact the merchants directly and I'm sure they know it's impossible for customers to get through to any of those companies. No comeback with livingsocial once you spend the money they don't care what happens after that. Wipe your arse with your money at least you'd know where it went

Tip for consumers:
Yes shop on Amazon instead

Products used:
None they never arrived after I purchased them.

Service
Thumbnail of user rochad
5 reviews
3 helpful votes
February 2nd, 2016

Buyer beware on the quality of products brought off Living Social. I really would like to give the concept 5*s, but the application is lacking. Whenever I've bought clothing, no matter what their sizing charts say per the specific item, it's always strange in some way. For instance, I bought a bunch of pants and the in and outer seam and waist and hip measurements were spot on BUT the length from waist to crotch was so laughably small it was like there was no crotch to the pants. The fitments were in spec, but there was a clear failure in manufacturing that allowed these to slip by on only the slimmest of graces. The return policy is good on non-physical items (like food and entertainment), but varies from item to item. Buyer beware, I would read amazon reviews on products prior to purchase. Mid to low grade products at mid range prices.

Excellent for finding discounts on local adventures and excursions. Bad for finding items that need to fit.

Thumbnail of user davidb11258
1 review
0 helpful votes
December 14th, 2023

I've been trying to access my living social account and paid vouchers for a week. Every time I try to access app I see a stupid spacecat cartoon saying Groupon is unavailable. In my opinion this is criminal fraud and theft. Taking my money months ago for a $40 voucher and now wanting to refund $20. UNBELIEVABLE!
DAVID BASS

Tip for consumers:
Beware of what living social, aka groupon, has become

Service
Value
Thumbnail of user giusepped4
7 reviews
13 helpful votes
March 17th, 2015

I don't like the voucher concept much. I prefer to deal with vendors directly but occasionally my wife will find a deal that even I think is pretty good. It probably helps the supplier of the goods get marketing awareness but then they stuff it up by not giving voucher holders the same benefits as their direct customers.

Thumbnail of user brendam2470
1 review
0 helpful votes
July 31st, 2023
Verified purchase

I bought two bedside tables, but only received one, and all the company can say can I send them a picture of the box, trouble is I opened it up and binned the box, then it was can I send a picture, I'm so angry now I will never buy anything again. Very disappointed

Products used:
Bedside table

Service
Value
Shipping
Returns
Quality
Thumbnail of user roseleal
39 reviews
75 helpful votes
January 30th, 2017

They send a lot of irrelevant emails that have nothing to do with things I am interested in. Most of it is mundane and irrelevant to me. I unsubscribed.

Thumbnail of user eglec5
1 review
1 helpful vote
March 1st, 2023

Website is a scam. Do not us it. I ordered jumper for my son 60£. Had to pay separately for delivery 15£. Didn't received anything, and no refund. I'm still waiting for 3 weeks already.

Tip for consumers:
Do not use

Products used:
Jumper

Service
Value
Shipping
Returns
Quality
Thumbnail of user ritaf82
1 review
8 helpful votes
March 30th, 2020

Ordered goods. Only half order delivered. Have tried several times to contact via emails. But keep getting sent back saying email doesn't exist. Received initial email stating goods delivered. Money taken. Can anyone help?

Thumbnail of user stephaniel36
6 reviews
2 helpful votes
November 17th, 2015

Say yes to the Entertainment - no saying you have to break the bank to have fun. I get my music on as much as possible thanks to Living Social partnering with Music Venues to get some great concerts to the wallet conscious folks like me that just wanna dance and have a good time seeing some great artists!

Thumbnail of user lucys334
1 review
1 helpful vote
November 5th, 2022
Verified purchase

I recently bought 3 items from Living Social, which it turns out are part of Wowcher. All are disappointing including one item which is shown as floor length on photos of adults but is only knee length, and bleeds fluff, but despite emailing them and filling in their customer satisfaction survey (giving very low scores and explaining why) no one has replied to my email or contacted me. I now see the terms and conditions are that I can get a refund and buy other Living Social items with it - but I have no confidence in their quality or customer service.

Tip for consumers:
Don’t waste your time and money

Products used:
Ordered but didn’t use any as not fit for purpose: poncho, gloves, slippers

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonw580
1 review
26 helpful votes
March 11th, 2020

Dreadful company that I will never deal with again - appalling - avoid. Tried to buy a charging radio clock and did not understand the coupon system - customer service refuse to help even though the clock is still available - really? So I'm writing the money off and will join the majority of people on this review site that do not have a good word to say about a Living Social - a lesson to me to check reviews first - over 1000 people can't be wrong!

Thumbnail of user jamesc137
13 reviews
7 helpful votes
February 4th, 2016

Ok but there watch sail said get a great bla bla bla top dollar watch just 19.99 and get one 2 or 5 x the price ya right could have goon to jailer row and got a better watch off a huckster since that is what i got some sale prices are all right but must watch ha ha. And the shipping is so slow it must come from china on a row boat well just gave them another chance they drop shipped from a place in Texas and took 3 weeks and only sent one of the cameras but charged me for two that stinks they gave me a few bucks for my trouble so i gave them two stars back for that see if they make good on the camera? Ill be back

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From the business

LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.

Company Representative

Thumbnail of user amandas4
Amanda S.
Typically does not respond to reviews

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1.8
1,488 reviews
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