I was charged for an item out of stock, instead of refunding my credit card they gave me "credit" Other items ordered were delayed due to "courier" issues as a result i was not in the country to receive it. Due to there 9 day return policy i was unable to process the return via the site. On top of all of this disaster they items i received were horrible, cheap material and didn't fit as described. Lesson learnt. Never again. Now the fight to get my money back commences.
Tip for consumers: Don't use this site. Save yourself the hassle and go to taggert or even a second-hand store. At least you know what you're getting!Ask Andrea about JollyChic
I bought a handbag that looks very beautiful in photos but when I received, it was verrrrry bad with poor quality and different color .
When I contact them, they asked me to pay for return and the prices of each item is lower than its original price coz the discount they gave me when I paid!!!!
They didn't tell me about this before but
the agent May helps me so much to understand your policy clearly!!
She did a great job to answer all my questions.
She was helpful and cooperative. Unfortunately, there is no honesty and transparency in your business at all. U motivated people to rate u positively by telling them that they will get $20 discount for new order if they gave you 5 star review!!!
Although $20 bounus is good, unfortunately I am disappointed with your products so I will never use it for new order!!!
I tried them twice first time was in dresses and came with a very poor quality and problems in sizes .i said lets give them a second chance and try them in something different like baby and kids items
Choes came out of size with huge difference , baby items and choes very low and poor qyality and also there was a missing item
Can u believe it ,missing item all that horrible problems
For me i will go to department of economy in uae and make a complain to block them from uae market
Not that quality expected, and they have to put the real measurments for the clothes.
They attached a gift with the order, there prices are affordable, but comparing with other websites it's a little expensive.
The delivery only two weeks, perfect.
Even so they have nice clothing styles,but I don't think I would order again.
Jolly chic had offered me a 10.00 USD bonus due to a previous "Not as described item" transaction.To cut the long story short, I have placed an order of £33.00 pounds as what was agreed between me and tJolly chic but when I was about to claim the bonus $10.00 reduction, Jolly chic says I cannot claim it as they need a code. I have asked them I wasn't given a code and asked her If she could sort it out she kept on side tracking my questions and gave me all stupid answers which wasn't related how to solve my problem. I am very appalled about the service. And seems she couldn't be bothered at all.
I've tried this Jolly Chic last May to order some clothes for myself and a piece for my friend. And the quality was good and the delivery was fast. It came before 2 weeks from China to Dxb! They have Great discount scheme that will surely attract online buyers like me.. no wonder I am hooked by Jolly chic!
Sizes were wrong and when contacted them they tried to give me coupons but never accepted to take the responsibility and didn't accept to return the wrong items. Never buy from them.
if your package is sent to the wrong address and you did not recieved it then they wont refund your items until they recover the package. you will be be waiting more than a month to get your refund or maybe not at all. i am still waiting. however they did offer express delivery on next order and $10 bonus
i placed order on 7th july total 17 items and i am honestly so afraid about my money,
i first never prefer buying any product out of uae but knowing it validate through uae government i risk buying but now i am so horrified reading so many negative reviews.
its definitely too early to judge them but i wish they are bit professional and genuine else they have should get ready to get banned from UAE market. i kind of regretting post my order but since it done i cant do anything only i can hope they come as genuine merchandiser.
and plus i would have never ever buy this if i would be knowing this is an Chinese website.
so lesson for me , before buying anything online i will do full research .
I ordered from the UK, I like the clothes on their website although shipping is expensive so I said I'll have a go even though i read many reviews of people saying didn't get their order and it took a long time .
So I ordered 2 jackets and ornaments , they came with in a week of ordering , the quality is not what it looks like on the website each one was around £12 and one looked like it was maybe £5 and the other one looked ok for the price. I understand that it was plus size clothes , but I thought it wouldn't be so big for the size I ordered which was a size 14. Make sure to read if it's plus size because it really will be big ( 2 times bigger for me) even if your worried about your bust it's more to do with it over all being big . In terms of quality there is quiet a bit of stray thread you'll have to cut off and the sewing is not exactly nice for something for £12 than something you'd get on the high street for that price . Besides this I would like to exchange or refund, but they don't exchange (I didn't know that ) and it would be pointless to return an item with a return cost of £7 if the jacket is around £12 .
Bought a few nice clothes thinking that I would get free express shipping to India. It then took OVER A MONTH, with them wasting my time by asking for a photo of my credit card, and a different shipping adress.
Then when I got the clothes, they were all TOO BIG, and ugly. Poorly made and the wrong colour.
Now I'm trying to return them, and customer service will not answer. Disgusted.
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About JollyChic (from the business)
products including tees, dresses, blouses, coats, sweaters, pants etc.
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
we partner with dozens of reputable import & export companies,warehousing & logistics companies and
after sales service provider from around the world.Better still, we have an elite team, who are truly capable,
dedicated,and flexible and demonstrate unparalleled expertise on a daily basis.
We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
networks that caters to customers' need. We have a two-million customer base up to date.
As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
commodity and at a reasonable price of course.