The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Irresponsibility people in qatar. 100 times contacted customer care & main office located in Saudi never considered as a customer. Some items ordered for Eid celebration still waiting for it. Hope will get it on next Year Eid In sha allah!
P. S: Sadness is paid already :(
Had order 5 items and been following up for 4 days. I spoke with their team to change my contact details many times and yet they did not inform the courier. I contacted the courier service in Dubai to assist me to update my contact details, been forwarded to their branch in Abu Dhabi and spoke with their supervisor only to find out some miscommunication in their system occurs which lead my orders to be returned in their facility in Dubai. Tried to contact again their agent in jollychic apps thru live chat and they keep hanging me! I called also their facility in Dubai and they said they cannot do anything about it unless I re-order it again and need to pay for the delivery fee once again! Such a terrible experience to think im their regular customer! Jollychic agents are big $#*!s and they don't know how to handle such situation properly! This will definitely my last time to purchase with them and praying to get my refund soon!
Dear customer, we do apologize for your unsatisfied due to the delivery issue.
About your order, we have refunded and the balance will be arrived to your original payment account in 8-15 working days. Please check it with your issuing bank timely.
Thank you for your great support on Jollychic.
I just received the 2 items i ordered from Jollychic. A plastic clothes drawer and shoe rack for sar158. Holy Crap!
When i assembled the items both of those, totally trashy! Parts are missing for the both items and I am sharing the photos here for all to see. I will report this trading company to the Ministry of Economics! That is not fair and is never right to sell to customers defective items! That is plain cheating!
The worst online shopping experience I have ever had. Ordered a shirt and 10 weeks later its had not arrived despite me bring charged for it. Asked them maybe 10 times for my money back and the only thing they seems to know how to say is be patient. Currently starting a legal dispute as they have effectively stolen from me. DON"T ORDER ANYTHING!
I placed on(12-02-2020) order one lenovo laptop cost price of 1604, but they not delivered(15-02-2020) at the same price. The jollychic staff's are told me if u need give extra 200 riyal(1800 riyal) we will deliver Tomorrow, otherwise we can't deliver your order. I will asking one question why they didn't told me before delivery date, they are what the... Is thinking about costumer. Jollychic very bad experience with you today,. If u advertised one things asking other, it's thinking@ jollychic very alibaba.
I order at 1st August and still not received, and on tracking they write delivery faild duo to customer mobile off, and in real no one try to call me or on tracking also nt showing my ordee out for delivery, they are lier, whenever i ask them simply said wait we will deliver you soon,
Dear customer, please accept our sincere apologies for this long time delivery.
We have already feedback your order to the relevant shipping company to push the delivery for you.
About the long time delivery issue, we will feedback and push our logistics department to improve.
Meanwhile, we will provide you fully refund if your package cannot be delivered successfully, so please do not worry.
Jollychic is a young and fast growing team which based on your great support.
I ordered a dress which is totalky different from the picture in their website and when i wanted to return it back the return service was Very very Vey BAD. They gave wrong addresses which can not be reached by google map and when i contact them they gave another wrong address
NEVER EVER GOING TO BUY FROM THERE.
By far the most horrible company ever. You dont receive any communication. I made an order, and didnt receive any confirmation email or whatsoever. Had to contact their contact center multiple times, to see where my order was. They said everytime they were working on it. After more than a week, I received a simple sms saying that my order is cancelled. No e-mail, no headsup no nothing. And then you have to wait for more than a week to receive your money back in USD.
I received my order in fairly short time, but like the other reviews say - these clothes are really sized for kids. I ordered two sizes up and guess what? My neighbors daughter who is ten got a new jacket!
Hi, palma,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. Every product has a size guide in the website, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. We can’t search your order record in our system, could you please provide us your registered E-mail or order No.? We will check it for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
It's been 18 days already and my order didn't arrive yet, no phone number to contact, the live chat is useless because they don't know anything, I've been sending emails but don't receive any reply... worst online shop... I wasted my time!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Here is a link of the shipping information, please have a check: http :// www.aramex. Com/express/track-results. Aspx? Q=aWQ9MzgzMTAxMzc2Jg%3d%3d-wkundeIScbE%3d. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
Misleading description of sizes on their website. I've received faulty items and they are charging me delivery costs for returning them. Absolute rip off. Poor quality. It took them quite a few days even to reply to my complaint. Don't waste your time and money!
Good day, this is sindy from Jollychic. We are so sorry to hear that the size is not fit you. About the size, all our sizes are Asian size, it may be smaller than US size. But all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. If you have no idea, you also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com. We will provide you some suggestions. Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it.
About the lower value on the invoice, we just want to avoid the taxes for all the customers, if you want to write the right price on the invoice, you can contact our customer service, we will remark it for you. Hope your understanding.
If you want to return it, I will send you the shipping address, once received, we will refund you the item price, ok? Looking forward to your reply!
Best wishes!
Sindy
I ordered 4 items size medium Took 4 weeks to arrive nothing fitted arms really tight and one item was like a rag. Straight in charity bag. Never again i would advise you not to order from here waste of money
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by economical post mail, once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. The following is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I ordered three items from Jollychic to get free shipping. After more than a month and little correspondence from them, I received only two items. The items are the poorest quality products I've ever seen. Cheap material, poor workmanship - nothing like what they show in the pictures. The sizes for both items are completely wrong. The items are so awful that I can't even give them to charity. Straight to the bin. I have literally lost over $100 on this order. These guys are stealing from people and they keep doing it because no one can / will shut them down. All five star (positive) reviews shown anywhere here and on their website are from employees and are not authentic. Buyer beware!
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account, we will then deal with it. For the outstock item, we will refund the money to your card in 8-15 days. Please have a check then. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
Warning!
Never buy jolly chic again. LIARS and CHEATERS
They lured me to buy more by promising free "express" delivery if I purchase over 100$.
What was to be 3-7 working days is now over 26 days with no one giving me any clear answer about an expected date for delivery-if it's ever going to happen.
All they mention in response to my frequent requests is that they're sorry.
I told them about the distress they caused for my little 3-year-old daughter waiting for promised red booties. One of the items was supposed to be a birthday present for my mom. Her birthday was yesterday and I had no present to offer.
I think there's a whole industry of cheating or money laundry maybe. They take our money in advance and God knows how much interests they make out of freezing this money over a whole month.
Greetings! Thanks for your order in our website. We are very sorry for the troubles in transportation. May I have your order No, then I can check in detail for you. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
I don't usually write reviews but I thought this was needed, I ordered three things from jollychic.com, and then decided to check other peoples reviews. Upon finding lots of unhappy customers and many accounts that I could assume were spam reviewing great products etc, I was now doubtful that my order would even turn up at all. Well it did, and just 5 odd days later than expected (to now surprise of course) and well yes the quality isn't superb, but what do you expect from a cheap clothing company? A good service in my case. If you are ordering, order a few sizes bigger, and don't be in a hurry :)
Took my money, right away! It's on my bank statement. -38.52
It's been 2 months I've never received an email, nor the product. No phone calls? Video chat w multiple people, that are on line, then they're off line, they don't respond, the window closes!
They pay their employees to make up good reviews.
Good thing I have US BANK, They'll handle this.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. May I have your shipping address in our website so we can locate the order number and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I'm grateful for everyone who takes the time to write a review. For less than
30 bucks, I'd say it was money well spent. The quality of the flats is better than I
Expected (for what I paid). Bonus! They do not hurt my feet or cut in anywhere.
I'll wear them with skinny jeans, dresses, you name it. So overall I am satisfied
With this product.
I only put one star because there is no option for none. I have ordered 9 items and 5 of them was clothing. In my disappointment nothing fitted. Everything was just way too small. When I chatted to jolly chic representative I only wanted to exchange the items for correct size but found out that I need to pay for return shipping fee? What if the clothes doesn't fit again? Pay extra money again? No thank you. Returning EVERY single item and want to get full refund! And don't wanna hear about this website again! Stay away from this website!
Dear Customer,
Greetings! Thanks for your order in our website. We are very sorry for the trouble. The size in our website is Asian size, so maybe smaller. But we have adjusted the size chart so you can choose the right size, also there is size details in size guide, you can check the size guide before choosing the size. As the size not fit, you can return the items back to us for a refund. Please return the items back by post mail. After we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Let me start with the good traits of this online store first. I placed my order last November 29,2016 and received my item today, 7 December 2016 which is only 8 days to Riyadh. Out of the 10 items, 2 didn't meet my expectation coz those two items are the highlight of this purchase which made me feel sad coz its a trench coat which i needed for this cold months. :( Moving onto the bad traits, the two items also were sent in wrong size, one is really really huge and totally a different color! Another is one size bigger :( I planned on returning it back but after reading all these reviews, i change my mind coz i don't want to be stressed i will just give them away. I don't think i will order again soon however i still love the other items. If you wanna buy, just beware, coz even how careful you choose your right size, they can still sent you the wrong one.
To me this site is a big scam. I ordered from Saudi Arabia, and unfortunately, my first (And last) experience is that I've ordered many items, all with a delivery date claimed to be 1 or 2 days at max, and now it's the second week, with everything still being prepared. My kid's birthday has passed without giving him his gift, I ordered stuff for my wife that i wanted to cheer her up with, and still not received, I ordered myself sports equipment, and day after day is passing without being able to do my exercise as I counted on this big fake like of Jolly Chick. Although not mentioned anywhere, the delivery fees of some items showed double price of the items themselves. I didn't revise the total value, as I thought this site uses the normal delivery rates like all other respected sites, just realized the exaggerated amounts of delivery after finalizing the payment transaction.
I tried to reach to customer service, and failed many times to find someone to talk to.
Simply, you can never count on this platform, and I'd advise everyone I know in life not to even try, or they'll just lose money, time & nerves.
Answer: Their size "large" would fit an American Girl doll. I cannot even imagine what a size "small" would be like.
Answer: Most likely the company write their own review. I just wanted other people know about the worst experience I had with them
Answer: This is where they rip you off, you have to send to China and it costs sometimes upward to 100.00 or more. Stay away from this company. We were ripped off big time.
Answer: Dear Customer, Greetings! So sorry for the trouble. May I have your order number or your email address in our website?
Answer: Don't order anything: incorrect sizing, poor quality, and no paperwork for returns
Answer: Don't buy from this company.
Answer: Good luck. Better with keeping it, and learning the hard lesson. This company is terrible in every imaginable way. They sell junk, have horrible customer service, and basically need to be shut down due to the vast number of people they have screwed.
Answer: Cancel your order! Save your money! Avoid the hassles and disappointment that the rest of us have shared. Their product is junk, incorrectly sized and no customer service or adequate return policy.
Answer: Probably small. Their sizing is extremely off. I strongly strongly suggest not ordering from this website. It's been such a hassle for me I ended up calling my credit card company and reporting them.
Answer: If you do not like the material or size since it is coming from China if you return it you pay postage which would cost over $100.00. Do not order from this company trust me I did and regret it
Dear customer, please accept our sincere apologies for this long time delivery.
Your order was delivered successfully on August 25th after we urged the courier company, we will also feedback to our logistics department for improvement.
Jollychic is a young and fast growing team which based on your great support.