GrouponReviews 5,287

The customer service is accessible by only emailing. They let you know they will contact you within "4" Days, after sending them a "contact email". If there is an issue with your credit card, such as an expired or frozen card and the sale declines, they inform you to update the credit card and they will rebill your card within 24 hours. This is not accurate. Groupon does not rebill. By the time customer service emails you back, the deal is over. They never apologize and skirt questions to shuffle you off. In my case I had to email twice and get a 2nd customer service rep that finally understood what I was talking about. My failed Groupon prevents me from repurchasing. After the 2nd customer service rep addressed my issue. She did attempt at fixing it. I can try to repurchase when the Groupon drops back down in price. Hopefully it will work. The Groupon I wanted to purchase was over $700. GROUPON! Your customers wants a customer serve phone number or chat available. I love Groupon but I am "often" let down by Groupon. I realize that I caused my own error by having a frozen credit card on file. That's on me. However Groupon did a poor job by not backing up their rebill policy. I wonder how much $ Groupon is losing just on the rebill issue. Please do better Groupon!

So I believe that it's scammers on The site I purchased a massage. The address in the phone number did not match up. The number did not work the address. The building was not there. I'm gonna post two pictures, so you guys can't see the address in me purchase

Hi there, wish there was a way to where we couldn't give a star. They don't deserve one. I recently had a horrible experience with Groupon. I lost 120 on concert tickets. There was no ticket purchase with the venue and when I tried contacting Groupon I couldn't. Their customer service number goes to a America's hottest talk line and their email comes back as no longer available. When I finally got in contact with someone, I was given the run around and was told there was nothing they could do.

I purchased a Groupon for Ultherapy $60 1 session. Merchant scheduled appointment immediately. She forgot to mention, parking is not validated until you get there. I arrive early and the Merchant is not prepared. She said she could not find her steamer but we could continue with the procedure and I would still get good results. 45 minutes later, she starts a routine and stops after 20 minutes. Mind you, I paid for a 30-45 minute session of Ultherapy, not a facial! I reported the information to Groupon and they want to give me a stinking $12 voucher! I am entitled to a full refund. This was false advertising! I will never use Groupon or this bootlegged Lady J salon. Will be filing complaints against both with the BBB and The Office of Consumer Affairs.

I requested a refund as the company was not able to complete the service I purchased and when I first emailed they responded. But no resolution. I've continued to email with now no response. I wish I could find a phone number to speak with someone. Very dissatisfied. Never going to use them again!

I have been using Groupon for years now and it is no longer worth it since you need to wait 7 business days to get your credit back even when you are unable to reach out to a merchant. Groupon's policy has changed and will be losing lots of customers. I tried to contact customer service and the person was so rude he closed the chat on me after telling me he was sorry not giving me time to say anything else.

If I would, I would give this company a zero stars. Horrendous customer service with no accountability towards their employees who purchase Groupon items under customer's accounts.

I tried to cancel an order shortly after I placed it and there was no way. Almost impossible to get in touch with them.

I had 14 Groupon bucks credit. I was told they never expire. Went to use them and was told expired week before. Groupon will never get another dollar from me or even any off my business

I got 2 Groupon virtual gift cards for my birthday and they won't register on Groupon even though I received the gidt cards via email from Groupon and they are basically like oh well. They are a scam and my friend who sent this to me is out $50

I have been a long time Grouponer. But the last 18 months have led me to merchants that dont speak english during my massage which wasnt a massage and groupon would not refund me. Then I purchased a pedicure groupon. When I called to make an appointment, the merchant refused to book me saying she wont accept the groupon as she will only make $10. She is still on Groupon and I was given (unuasable) groupon credit. Groupon was not apologetic either. Now the last merchant wont answer the phone. Then the call transfers to another number and then a voicemail where the mailbox is full. They said they would contact me after 7 days. It has now been 10 days and Groupon still wont refund me even though they havent heard from the merchant. Shocker! I cant dispute because I purchased the Groupon more than 90 days ago. Needless to say I will not be using Groupon again as they clearly dont protect the buyer. Also I was told that the email and chat is the only communication form available as their offices are closed (from COVID.) What? Its 2024.

I purchased a facial from Groupon & when I called for an appointment the place said they are no longer in business. I wanted my $ back to boos with another vendor from Groupon but they refused. BS

This website used to be far better. They have become so worse. Their website is mostly unresponsive, app doesn't work well, orders placed get cancelled automatically and on top of it, there is no customer support. Those who connect via chat try to close the conversations asap unresolved. Not sure why they are in such hurry.

No excuse for such a large company to have such terrible customer service. They are rigid and inflexible, basically saying 'to bad for you' and disconnecting me. This was a very small purchase, but it is the principle. Glad I did not make a larger purchase, lesson learned - stay away from this predatory company.

This company is a joke, there is no way to contact service support, there is no customer service phone number and their email system online does no allow you to click the send button, stay away from this fraudulent company

I am so tired of seeing a great deal and clicking on it only to find out it's 3 times the cost.
Trying to book with great lodge and Great lodge does this as well as Groupon. So we went elsewhere with a site that stayed true to their advertising. Plus easier to book. Not impressed with Groupon

I purchased an Oil Change voucher for the Elite Certified Auto Services Goodyear in La Habra, CA. When I tried to make an appointment with the service center, they said I had to come in at 7am to use my Groupon voucher, and that they stop taking walk ins at 10am. I said I work in the mornings and can't make it at their requested times. So I contacted Groupon to explain the ridiculously short window of service provided by Elite Goodyear La Habra, and requested a refund. They would not provide a refund even though I was unable to use the voucher. When I contacted PayPal to file a dispute, they provide an 800 that was supposedly for contacting Groupon. But when you try to call, it's actually the phone number for Medical Alert Bracelet. So Groupon provides PayPal and Capital One and various other outlets with false information, leading frustrated customers on a wild goose chase. I would rather pay full price anywhere, than have to deal with Groupon and it's lazy vendors! Will not ever use Groupon again. I suggest you all do the same, unless you like getting your money stolen by them.