HORRIBLE customer service. I have yet to receive my refund and its been over a week! this is my second disappointment with them, they sent me the wrong items 2x. i am never shopping from this company again. they have cute clothes but I do not think its worth the head ache of worrying about a refund or getting the right order.
I bought a couple of items to go on holidays this year - throughout the purchase process I was not made aware that I was signing up to a subscription service, otherwise I would have left the site - simple as that. I have since discovered that two amounts of £44 have been taken form my bank account, without my consent for September and October. I do not need £44 worth of fitness clothing and I suspect not a lot of people do. I called the company to ensure the money was returned to be only to be told very rudely that they would not return it. So in response I will ensure that every female and mum's forum is warned that purchasers are not merely buying clothes as per any other clothing website they are being forced into a subscription service that they have not knowingly consented to. Off to cancel with bank. Absolutely disgusted with Fabletics, this is not how to build up a loyal customer audience, your clothes should speak for themselves!
I ordered an outfit from here and I loved it for great and very comfortable. I did not read very carefully so when I got the monthly almost $50 charge I was livid. When I called hey explained it to me and were very understanding. Refunded me my money and all all I have to do is skip the month if I don't want to be charged or simply cancel my membership
Let me preface this with the fact that I have never written a review for any company, ever. However, anyone considering giving this company their credit card information should know that this company has stolen hundreds of dollars from me.
I have cancelled my account with Fabletics on two different occasions, and have been charged $49.95 every single month since then.
DO NOT SIGN UP FOR VIP MEMBERSHIP.
They have outright STOLEN my hard earned money.
Kate Hudson should be embarrassed to own this company.
This is the second time I have had Fabletics take money from my account after I opted out/skipped a month.
I don't know how many customers they do this to, but I am not their personal bank.
They cannot just go into an individuals account, take money out and then claim ignorance for the error.
The system is very unethical and I am disappointed that Kate hudson hasn't corrected the situation.
Cannot believe Fabletics are allowed to use their current so-called 'loyalty' system. Here's how it works:
1. You sign up to be a VIP
2. They charge YOUR BANK $49.95 every month
3. They tell you that you have $49.95 STORE CREDIT (which is in fact your money, not their generous gift)
4. Unless you intentionally SKIP the credit within 5 days, BAM, your $49.95 is gone.
Without my knowledge, I was charges over $100 AUD for being a 'VIP' over two months. I was being told I had $49.95 STORE CREDIT on my account (I though, Oh how nice of them), where in fact they were taking $49.95 each month OUT OF MY bank account and forced to spend it with Fabletics. The skip system is too complex and OF COURSE most people will forget to bypass the $50 charge each month. Disgusting marketing ploy. I work in marketing, this is disgusting and embarrassing for Fabletics.
FRAUD!!! This was very sneaky and wasn't clear when you signed up. They took over £130 of my money. Please do not sign up for Fabletics VIP. I have been fighting to get my money back for 4 days. Even had to call an American number from the UK which cost me a bomb. I will be writing a letter to get the whole of my money back. How dare they take money when I haven't aurthoised it or received any emails or letters to say they so. Disgusting company!!
You're automatically charged ~$50 every month unless you log onto their website and elect to 'skip' the charge within 5-day period each month. You can't stop the recurring attempts to charge without calling their phone number, where they force you to sit and listen to minutes of sales spiels (I actually didn't make it until the end of the spiel it was so bad). They rebuff attempts to cancel accounts via email.
Customer service is intentionally unhelpful and obtuse - they're trying to create so much friction to disengaging with the company that you just give up. It is a terrible, terrible way to do business and it's really biting them. Here's a tip: if your product sucks so much that you have to slime and manipulate your way into keeping customers, you should probably just give up.
I strongly encourage anyone dealing with an unauthorized charge from this company to dispute it with their card issuer and place a stop-debit on the merchant.
I will NEVER do business with this company again. I signed up for a VIP membership months ago and have purchased a few items using the discount. I'll admit that the clothing is high quality and I have had no issues with the products. But the company is sketchy on its best day with business practices. At 50 bucks a month, I eventually decided keeping the membership was not in my budget any longer. The most annoying part of this company has to be that you must call and speak to a representative to have your membership cancelled. It's nearly impossible to get someone on the phone, and when you do they refuse to cancel your account until they have tried several different ways to keep your business. After ten minutes of declining basically every discount and free item in the book and pleading with the woman on the other line to just cancel my account and let me get off the phone, I thought I had finally succeeded. WRONG. I was charged the very next month the full amount! This meant I had to call the company again and go through the same process of having someone "look into it", cancel my account (for real this time), and promise a refund to my account within "5-7 business days". Extremely frustrated and will avoid this company in the future.
What kind of company deceptively signs you up for some ridiculous "V.I.P." service, which I am sure no one making a complaint on this website, thought they were committing to. I never would have agreed to this type of arrangement and did not notice until recently that I had been being charged for last 7 mos. $49.95/mo. after I made what I thought and intended to be a one time purchase. I complained to my Amex card and they initially reversed the charges. I then cancelled this service by calling Fabletics, which they insisted I had requested, even though I had no awareness of it and never purchased another item from this company. Immediately they sent Amex "proof" that I had signed up for this crap so now they are recharging the $350 back to my card. I have filed a complaint with CA BBB and I hope all of us can reach a resolution and be refunded the money that was basically stolen from us.
Since posting this review here and one on yelp I was able to get help from Fabletics customer service and they refunded the money to me!
ms Hudson should be ashamed of herself !! Taking money illegally from customers , who like me didn't even realise that when you buy an outfit for £ 28 it then gives them a free reign. To take money from your account £44 a month to be precise !!!! Now can't pay my utility bill due to this suddenly going out of my account without my permission . !!!!! DO NOT BUY FROM THIS SITE ITS AN ABSOLUTE SCAM !!!
What if you can not afford to be and, VIP?!
Does that mean if you are( not rich) have to join the VIP Club for 50.00 and, get a new out fit every month.
I can not afford to be a VIP but though,
I just though anybody could just pick one out for 25.00 outfits without having to join some High Society Club.
Just telling you honestly how I fee!.
Placed an order on 26th of august 2016. It took me nearly an hour to make a selection as some of the itmes were out of my sizes.Payment went out of my account received a confirmation of the order.
28th of September a month later still nothing from fabletics!!!! Called "customer services" were told oh sorry your order didnt go through and basically since you have asked we will refund you and if you like go back to the website and put another order through. Thats just not good enough! A whole month? If I didn't call them then nobody would have bothered to let me know of the issues. Manager was absolutely useless and sarcastic! Absolutely disgusted!!!!!
Kate Hudson is a millionaire and scamming middle class people! I saw a commercial with a offer and went with it. Until my credit card keep getting charges. So I tried doong the online chat, what a joke!!! Got charged $100.00 for memebership ohh what $99.00. Still paid for top and bottom, which don't fit and return policy is crazy!!! They make you fill out a crazy size chart (NOPE WASTE OF MONEY)! GLAD KATE HUDSON HAS A LITTLE MORE MONEY!!! DON'T BUY THIS PRODUCT! !!
After finding out I had never been cancelled from their VIP program, Fabletics responded to my complaint overnight and credited me all funds. I was also credited for the clothing I never received. Positive customer service action!
I can't really complain about the automatic charges, although that is annoying, because I did sign up for that. But, when I finally went to use the money that they usurped from my account, I placed an order and it's a week later and the order still hasn't even shipped. Annoyed that I've waited a full week for my order to still be sitting at their damn store, and even once it ships I can't expect the order for another 7-10 days. I'm cancelling my membership so they can stop taking my money and giving me horrible service.
To start off, I do pretty much all of my clothes shopping online and have rarely had any issues. I first came upon fabletics in February 2016. I purchased a pair of workout leggings and two tops. The original reason I was tempted to buy from there was that they advertised "join fabletics and get your first outfit 50% off." I signed up for the membership thinking it was just like any other online store I had purchased from. I received my clothing pretty fast and was pleased with the quality. However, I just checked my credit statements to realize that fabletics had been charging me 67$ canadian EVERY MONTH. When I called to complain and get my money back they explained to me that when becoming a "member" if a purchase wasn't made that month that they would charge your account. I HAD NO IDEA that's what I was getting myself into when I signed up. It was very unclear that this was what becoming a member meant and I am extremely upset that this has happened. That's a total of 402$ they have taken from my credit card while I have only ever once purchased from them. TOTAL SCAM. I would not recommend to anyone buying from them.
Horrible experience. Made one (initial) purchase and was enrolled in a membership without ever agreeing to the terms. Each month $49.99 was deducted from my account without my knowledge. Called the company to cancel this ridiculous subscription which I never agreed to and they were only able to reimburse the most recent deduction. Absolutely unacceptable and frodulent. If you must order from there read all the fine print. Do yourself a favor and shop at elsewhere.
34 Questions & Answers
I received an offer from Fabletics via FPC lottery and entered my name, address and made a password. However, before placing an order, I checked for reviews of the site and was shocked with what I have found.
I unsubscribed from the newsletter and have not placed an order or input any payment details at all. I am concerned that they still have my name and address and have asked them via email to remove them from their records.
Can anyone confirm that I need to do nothing further and that they cannot charge me any monthly fee or send me a bill without any payment details. It sounds paranoid but I have a slight worry that they could submit an invoice through paypal as they have my email address.