I bought shoes less than 9 months ago and the sole on the left shoe became unglued. Everlane offered a $10 credit. Their products are marketed as well made but are garbage quality. See pic for yourself and hope this helps others.

Heard so much about Everlane. Expected a T-shirt I could buy forever. Instead, received two poor Crew Tees made in Vietnam, not USA. They claim it's USA cotton to justify the hype. Not one mention of this before ordering. Both shirts were poorly made and irregular. Unbelievable and the quality of fabric was not even good. Thinly woven. One collar was crooked and asymmetrical. The other had a side seam that twisted around the torso and ended up front. Neither of these appeared until they were washed. I figured just poor quality control l, but expected an easy exchange or return. The website said they will send a return label. Instead, they called it stretching and wanted me to submit pics for proof. The other option was to drive over an hour to their SF store. Deceptive again, so can't say one good thing about this company. Went to bottom of drawer and probably threw them out later.

I bought a hat through Everlane, and it was too big and scratchy. When I tried to return it, they subtracted the $4.95 shipping fee. They don't make that clear on their site. It's not worth shopping with them.

Customer service does not exist. Spent weeks waiting for an order I could not cancel that was supposed to arrive in time for Christmas. Ordered 2.5 weeks before Christmas. Website advertised it for Christmas. They never sent it and after 2 weeks I requested the current ad promotion which supposedly offers free expedited shipping" and they said I couldn't have it. This after 8 emails answered only by auto respond emails and a call to a local shop looking for help.

Not worth it. Fake "concern". This company is worse than Amazon who at least connects you to a person and tried to help.

False advertising!

I have used Everlane four or five times over the last couple of years. Delivery times to Scotland have been exceptionally good (5 days being the typical norm).
The quality of clothing has been solid, but not up there with the best (but then again, Everlane don't charge top prices).
Worthy of mention would be my Parka. I got it in the sale, and I consider it to be an absolute bargain when compared to other jackets that I own (all of which cost at least three times as much).

As with most companies they were great in the beginning however sold out and got greedy. Clothing is not what it used to be quality wise or ethics but women who obsess over the brand will claim everything is amazing… Listen to the honest reviews not overly gushy ones because they are written by people who just want to shop where their favorite influencer does! Except their favorite influencer doesn't actually love Everlane wither they just get paid to advertise. Sad…

They may be an environment friendly company and may have some good quality items. But no online chat, hence the worst customer service through email. The shipment of the weekender bag I've purchased months ago have been pushed 3 times so far. And when I ask about estimated shipment, the only response from customer service is: "sorry for the inconvenience. We can gladly cancel your order" ughhhh

I bought the 90s cheeky jean based on the reviews - everyone raves about them. They are very disappointing. There is a waist gap and the back pockets are much larger and lower down in reality so rather than making your peach look 'cheeky', it just looks frumpy - the photos on their site show them very differently to the reality. Living in Australia, they also took 4 weeks to arrive and then if I want to send them back I have to pay $25 OR pay to get them tailored so I can actually wear them.

I do not believe their reviews anymore. I cannot be the only person who had issues with fit, but the website would make it seem like that is the case. Either way, this is not a $190 pair of jeans - it's actually a $250 pair by the time someone else has tailored them!

Just beware of the 'amazing' reviews. I'm not at all convinced they are genuine.

First and last time ever purchasing from this company!

Would not extend first time promo to second purchase literally made within 20 minutes after first. Customer service condescendingly told me to go pound sand!

For a company that hypes transparency and fairness, they fall way short in action.

I placed an order for one item which was never delivered. I waited the 5-8 business days, but after seeing that the item was continuously "in transit" I contacted customer support. The only way I found to contact anyone is by text, most of which are automated. I was told to wait 10 days. After a total of 17 days, I contacted them again in which I was informed my item had been lost in shipping and the item was no longer available. I wish they would have told me sooner so that I was not just waiting for something that would never come. Now I'm waiting for a full refund. I would love to have received the item I ordered as I was expecting it to be a nice high quality piece. However, after this unpleasant experience, I do not trust to order from Everlane again. I hope others do not have a similar experience.

I've been buying from everlane since 2017. Sometime around 2018-2019 quality started decreasing and prices have gone up up up. Quality was never premium, but it was good enough. Now, almost every top I've purchased from them since 2019 has fallen apart with minimal wear. About 10 tops in total. Usually stitching fails, in some cases the material has had holes appear with only a few uses. I stopped purchasing from them because of this and one too many price hikes across the brand. Also, sizing and cut is so bad. Very short sleeves, and very boxie torsos. I am 6'2 200lbs and most long sleeves fit like 3/4 length t's, or was built as wide as a semi. C ya everlane, was fun while it lasted.

Waited a month to get my crossbody transit bag and the design was terrible- doesn't lie flat on the body in any position. But trying to return or get a response from customer service is like pulling teeth. I find the sizing and quality to be very hit or miss with them (mostly miss?) and I really dont have time for that with small children. They are a greenwashed version of the Gap, except that the Gap has better quality standards and much easier returns (and sales!).

I ordered a black pair of boots that took almost one month to ship. Upon receiving the boot, I realized that the boot looked nothing like the boot I ordered. I attempted the return process which is like nothing I have ever experienced before. I am still waiting for "a customer service to contact me" for a return label. I regret not reading reviews about this company before I ordered.

The 90s cheeky jeans I ordered are to big in the waist and to tight on the thighs. I reached out to customer service after I got them and they told me to try and sell them? They didn't offer to correct the situation at all. I will not be ordering from this site again

Ordered a pair of their vintage wash 90's cheeky ankle. They were too short so I ordered the exact same pair but in the regular length. Thankfully I hung on to the ankle length pair until the regular length pair arrived because they are two completely different colors! I contacted customer service and I was in short told that "they are the same pair just on the lighter wash spectrum." No where on the website do they claim that "each wash is unique" or that you might receive a pair of jeans that look nothing like the website photo. They are literally selling products and claiming them as something else. If you are going to sell inconsistent products, SAY THAT ON YOUR WEBSITE. I don't think it's wrong of people to expect an item to look the way it is advertised on the website. The only thing customer service could do for me was tell me to return them (could have offered a partial refund for inconsistent products). Their returns are already a scam because they claim "free returns" with Happy Returns but then deduct a return shipping fee from your refund. They claim to be transparent but they are genuinely shady. Madewell has better jeans, and actually good customer service.

Update: I suggested to the company that they update their website to let customers know that "every pair of denim is a little different" and instead of responding they just sent a "how did we do?" link LOL.

White silk dress arrived damaged and had to communicate through their weird customer service email system for over a week. Finally got refund and store credit. Ordered another product that was super thin and couldnt even compare to my worst H&M $5 T shirt in terms of quality. Recommend sizing up a whole size for their italian leather shoes (keep in mind they crease super easily and wont look new after a single wear). Step it up Everlane.

Actual shoe colour to what is on their website is inaccurate. Poor returns process for international customers -- basically none, you return at your own cost. When you contact them to give them feedback, they are prompt to reply but offer nothing. Clearly they are not interested in keeping a customer. They cannot even get my name right and I wonder if they even read my email to their Support team. FIrst time buying from them, it will be my last for sure.
Leaving a review for them publicly is difficult. No ability to leave google review nor facebook review. Clearly way too many bad reviews that they do not want you to see.