During black friday weekend, I was trying to purchase a pair of boots. After much problems with their site, I finally checked out and my purchase was confirmed. Called them after a few weeks and found out from customer service that my order was never placed and told to reorder. Okay, I reordered again and still had a lot of trouble checking out so called customer service again was on hold for A WHOLE HOUR then customer service was really bad at english and spent another hour trying to enter my account details and kept misunderstanding my concerns. Finally at last, she told me that my boots were out of stock and offered no additional help. So several hours of my life completely wasted. Done with this business taking it to Nordstrom.