I have loved everything I have purchased so far: 2 pairs of work pants, 2 jeans, 1 jean jacket, 1 cashmere sweater, 1 silk shirt, 1 tote bag. The quality is great! You do have to look at the user reviews for each product to see how it would fit, though. I bought a size 8 in one pair of jeans and they fit nicely. I bought an 8 in the other and I couldn't even start zippering them. The return process isn't easy, but I think they've tried to make it easier. But overall, I love their business model and the timeless pieces I have gotten from them.
One thing I am confused about is the reviews on their own site. I want to write reviews, but I have no idea how. I purchased my first few items a few months ago, so I would've expected to get an email by now inviting me to write a review.
Hope they open a location in Chicago, because it would be nice to try items on before purchasing.