Experian has a rating of 1.1 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Experian most frequently mention credit report, customer service, and live person problems. Experian ranks 69th among Credit Reports sites.
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The automated bot needs to ask less $#*!ing questions and have the option to connect to an agent from the getgo. And the agents shouldn't start off saying that a refund doesn't typically happen. Then turning around and saying they'll contact someone higher to request an approval. So even they they gave it to me as a one time courtesy I'm still giving this 1 star review for the customer support.
There is no way this company actually investigates disputes, at least those submitted online. They wait a couple days then close the dispute with no change to the information. Meanwhile, both Equifax and TransUnion deleted the information I disputed. The only option would be to sue them, but of course they know we can't afford to do that so they can get away with such a poor business practice.
%90 of updates you receive from the Experian app are just fake. They just want you to log-in and eventually buy their services. After you get fooled and buy their subscription, they have nothing useful for you. Even the reported credit score is off. Each login takes three minutes on my phone. I think they wrote their whole system in Python. It is probably the slowest website I have ever seen in my life.
Absolutely horrible. Does not deserve even 1 star. Constantly pushing to buy more services and selling credit cards that I don't need. Impossible for 2 people with advanced college degrees to figure out how to put a fraud alert on the account because a 10 digit credit report number is required but not provided. This system itself is fraud.
Tip for consumers:
Just plain horrible. Not at all user friendly or even useful
Products used:
Fraud alert
I am frustrated with the reports I received from Experian. I wish they were more robust. I have tried other sites, nobody seems to give you much.
Autocar use this platform for information. Experian as usual has got it wrong, classified my car as a N. Where they get that rubbish from is a mystery. Maybe some idiot in South Africa who is paid peanut money, no education either. Experian are not a trustworthy bunch, they could not tell the truth if it hit them in the face. Yobs or junkies is the UK rating for Exoeriam
Products used:
Consumers reports
Their telephone system literally makes it impossible to reach a human being. I've tried getting my annual credit report, and while the other two agencies, Equifax and Trans Union, both work without issue, Experian would not create a report for myself, or my wife or my mother. The only way I would give this company one star is if there's no option to give them zero stars.
I got Experian boost hoping to boost my credit score by a small amount but I had my name legally changed partway through the process and it is impossible to get fixed. I used their online upload: doesn't work, tried to fax them: their inbox is full, I sent my private information in the mail and called several times with no success. I am very frustrated that this has put me so far behind in my credit improvement process.
Tip for consumers:
I really wish there was any way to contact someone working at the Experian headquarters to help or a better system with these very simple very common account changes
Experian is already doing a job of monitoring your credit, I signed up with them for several months with no improvement on my credit and debt at all. I even had my first identity theft fraud issues until I had to seek better credit improvement with a credit techie on instagrm {webghost33} who helped clear my cc and loan debts of over $43,000. To my surprise, all negative inquiries and bankruptcy statements were removed totally from credit report. If you value your time and money, you'll cancel your subscription with them and do better with your credit restoration. Imagine i had very poor score which got worsened with FDR, now My current score is 720s and it could get even better.
There is no option for online (email/chat) customer support. You have to call and speak with someone who continues trying to upsell you the different options that Experian has, and there is a major language barrier because they outsource their CSR's. I called to cancel my membership after I learned that I could not cancel the 7 day free trial on the website. They make it difficult in hopes that they can squeeze more money from you. Wish I had read reviews first, but thankfully I was not charged because I used an empty account to reserve the membership.
Products used:
Premium membership; customer support
Got a letter from AT&T saying they leaked out information onto the dark web and offered one year credit monitoring thru Experian. Set up the account yesterday and cannot log into it today and cannot get a hold of a live person. Personally, I wouldn't even give them 1 Star if I could! Nothing but a freaking scam!
Experian is a complete waste of your time stay far away from this company and their services. This company is only interested in taking your money to pay off terrible smokes people such as Travis, Mr. Pfizer himself that's all I need to see you to know this company is pure garbage
Products used:
None
Was turned down by a credit card company due to Experian credit research. Card company said I would need to contact Experian to answer any questions. Tried multiple phone numbers would only get a useless recording that would not connect me to a live person. Went to website to obtain a free report, had to create an account and still would not create an account or provide a report!
I had to freeze my credit a few months ago. Now I am unable to log into my account to unfreeze it, which is blocking me from acquiring utilities in my name. The system no longer recognizes my password, my email, phone number, and has no number to speak to a live person or online chat. I have spent 2 hours on this. Where does this leave me? What recourse do we have?
Tip for consumers:
How can I access my account so I can live my life and connect my utilities?
$#*! off. This company sucks and doesn't do $#*! and they are a scam. I hope whoever invited this sleeps well at night.
It's super sad not all banks are listed on your page for Experian boost just few of them and so far you guy's won't add my bank which is citizen bank so not very helpful thanks
I just called for the 17th time to get my phone number corrected with these stupid people. I ask the woman who had very broken English where I was calling and she told me their office was in Allen texas. Beware of these people, they are NOT honest. That woman was clearly from another country and would not give me any info.
All of the credit bureaus Re pure fraud! I have had zero late pays, a great credit mix, perfect credit for over 6 years an I sit in the mid 600's. The current credit agencies are fraudulently reporting according to the CFPB guidelines! You $#*!s are fraudulent period! Pigeon holing individuals into categories of your own choosing!
Sick of the damn BS! Scammers, all of you. Experian, TransUnion, Equifax all falsely reporting correct credit standings for every consumer!
Tip for consumers:
All of the credit bureaus Re pure fraud! I have had zero late pays, a great credit mix, perfect credit for over 6 years an I sit in the mid 600's. The current credit agencies are fraudulently reporting according to the CFPB guidelines!!! You $#*!s are fraudulent period! Pigeon holing individuals into categories of your own choosing!!!
Sick of the damn BS!!!! Scammers, all of you. Experian, TransUnion, Equifax all falsely reporting correct credit standings for every consumer!
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Products used:
Credit Score
This company has the bad habit of automatically taking the side of the creditor, or in my case the Reporting entity that bought some bogus paper.
Tip for consumers:
It would have been useful to know what a waste of time it was to file a dispute
Can't add a new card to pay my subscription to your premium service. The current card was stolen and had to be canceled.(fraud detection my azz.) So, because your app won't allow me to add a "valid" expiration date(see pic, note the lack of option to add a slash.). I cannot continue my subscription with you. **Also, I've requested my credit union to be listed on your app so I can use boost for two years now to no avail. I guess I'm done with you.
NOT SATISFIED WITH YOUR HALFA55ED SERVICE. Experian.com is no where near worth the 25 dollars a month. Get a clue. Since I wasn't able to speak with a human, I shared my post as a review.
Also, looking around the app for Android, you'll notice several places where script is overlayed onto others making it illegible. See second pic.
Tip for consumers:
Don't waste your time efforts or money on experian credit monitoring.
Can't add a new card to pay my subscription to your premium service. The current card was stolen and had to be canceled.(fraud detection my azz.) So, because your app won't allow me to add a "valid" expiration date(see pic, note the lack of option to add a slash..). I cannot continue my subscription with you. **Also, I've requested my credit union to be listed on your app so I can use boost for two years now to no avail.
Products used:
Experian premium at 24.99 a month. 2 years...
Experian refuses to remove falsified information. I had a collection over 10 years ago with Farmers Insurance Group FCU. That company continues to falsify my payments to continue the debt. Experian continues to lean towards the big corporation rather than accept my disputes.
I frankly think the FCC which is another company that don't do their job, should investigate Experian. My score has been the same for over a year I mean it hasn't changed 1 number up or down. This company hijacks your information then sell it other companies who want to deny you credit. I'm sure they are working in cahoots with redlining companies and loans companies and rental agencies that pay them to give them denial ratings. Now they are asking credit cards how is this even legal? I will also start asking merchants I acquire credit from if they use Experian credit report which I will very promptly go some place else. This company is as negligent as it's unprofessional noisy foreign customer services departments!
I had $80,000 paid off of my name and my credit score went down. I don't trust the credit bureaus because they side with the companies and put on your name what ever the company says. Thanks for not caring about the consumer. Appreciate it
DO NOT USE THIS HORRIBLE SITE! ITS TERRIBLE AND IMPRACTICAL. It's impossible to get in and I've been getting the same error for years
OK, I got an alert that my credit score has decreased. Can't log in because I forgot my password. I gave them my phone number so I could get a verification code by text, but they don't send the code. I ask to verify a different way. Answer the question, get no further. Terrible website. Terrible service. They should be put out of business for messing with people's financial security and peace of mind.
Tip for consumers:
Don't use this site. It is as good as bogus.
Has to be on of the worst company's to deal with. Clearly their goal is to make it impossible to talk to a human. Oddly enough, when you call in to discuss your identity theft, they ask you the same questions SSN, street address, ETC. that the thief already has access too. The only way I can reach a human is to go through my Discover card account, call them directly and they will transfer me to a live operator at Experian. Such a joke.
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