Experian

Went through their process to find affordable car insurance in the area. It took an egregious amount of time. Not only did they give me a single quote, just one, for a single company, but the quote was 4 times the amount per month that I got gerring actual quotes from actual companies. Experian is a scam, dont use them.

I see by reading other comments I'm not alone when it comes to a large disparity between my credit score with Equifax, TransUnion and Experian. Experian is usually between 25 to 40 points lower versus the other two... and sometimes more. Trying to get an answer to this from a live person at Experian is an exercise in futility if, in fact, you actually speak to a live representative. Fortunately, from my experience most financial institutions are fully aware of these disparities and don't use Experian services. A wise choice though is to alert the financial representative you are working with of this issue and simply ask them to verify your scores with Equifax and/or TransUnion. If they're worth their salt they will use your best score.

Experian makes it extremely, and I mean hardest I've ever experienced, getting in contact with a representative/agent. After finally figuring out how to "trick" the system to be able to talk to someone, the agent contacted was incompetent, barely spoke English, and unable to resolve the system issue that prevented me from logging on. All things considered I would rate Experian as the worst company with whom I have ever had any interaction. It is scary that they manage credit for a large population. I doubt my data is at all safe in their hands.

OK, I got an alert that my credit score has decreased. Can't log in because I forgot my password. I gave them my phone number so I could get a verification code by text, but they don't send the code. I ask to verify a different way. Answer the question, get no further. Terrible website. Terrible service. They should be put out of business for messing with people's financial security and peace of mind.

It's practically impossible to get to speak with a real human being at Experian. No matter what number you press on the phone prompts, you can't get to a human. They claim to also offer chatting with a live agent on their website, but there's constantly a message stating that there are no agents available at this time, no matter what time of morning/day/evening you check it. Lastly, you can type them a message and hope they reply. So far, they haven't. I sent a message days ago and have not heard anything back. Their customer service isn't bad, it simply doesn't exist. There is none. They would first have to have customer service in order to be either good or bad. Just awful for people like me who are concerned about my stolen information.

Not only is there a score always far lower than the other two credit reporting agencies that they try to sell you a whole lot more stuff than the others do as well and Boost is nothing but a scam. Can't even log into the website that sends me the username and then I put in the username they just sent me and it says it doesn't recognize it so bad just so bad go out of business if you have any decency at all experian!

This is unbelievable, how can one company have such terrible service and such control on your life and business. This company has the wrong information on my report, its literally another companies' info. IT would take 2 minutes to correct if i could get anyone on the phone. They are terrible, someone needs to do a class action lawsuit asap! This company is causing irreversible damage to people daily.

Just because I needed to put a freeze on my credit back in May 2018 is NOT. A valid reason for Experian to ssd's ign me up for membership and charge me $21.95 per month for membership that I never authorized. I didn't approve the membership or the $21.95 monthly fee. Pretty odd that after nearly two years this just now shows up as a monthly payment on my card. Not cool Experian

This the worst company I have seen in my entire life.
Zero customer service.
I needed to call my bank to stop the automatic payments after one month trying to cancel my account with Experian unsuccessfully. I paid off one collector debt and it was still in their system 5 months after, even though they sent the information immediately after my payment.
Absolutely insane.
Stay away from that disastrous company.

I had to freeze my credit a few months ago. Now I am unable to log into my account to unfreeze it, which is blocking me from acquiring utilities in my name. The system no longer recognizes my password, my email, phone number, and has no number to speak to a live person or online chat. I have spent 2 hours on this. Where does this leave me? What recourse do we have?

I have used and had a membership with Experian for over 30 years, I always was able to reach a live person. No matter what number is on Google or the Experian website they will no longer put you thru to live agent.

This is very dangerous to us considering they control our lives with these reports.

I recently started paying attention to my credit reports. Experian is approximately 100 points below other two main agencies. I.e. I paid a derogatory remark and on Experian, they dropped my score. I used my checking account to pay cards they dropped my score. This is an agency that controls your interests and if you receive better loans and cards. It seems criminal although it is not to make these decisions on these matters of your finances. Does anyone understand?

My card is being charged every account I have on my phone shows no connection. The woman hung up after I told her I am being charged an I needed to speak with billing. Super unprofessional and rude still paying for someone else report and with that not being fixed is allowing a mystery membership to be paid off my card. Fraud is ok with them...do not trust their employees with your information

You cant talk to a real person, nor the any of the web sites show you how to REMOVE a dispute. I just keep getting the run around. All the other companies took one phone call done in minutes.
This is the worst service ever. No help for anyone no matter what number i call.

You made me put in a star, and you dont deserve one

Constantly making monetary errors. When I complain I am told we just report what the bank info is sent to us. BS!They have their own formulas and algorithms which they can not explain. My score is about 20 points lower than other scores. Used boost and then quit. My score dropped 16 points immediately because I was using their product. Started back on boost and score only went up 2 points. My credit history is perfect. Longest account is 22 years but I am docked points for not having long enough credit history. My car insurance went up even thought I had no accidents or tickets. I asked why and they said because your experience Credit score went down. I was told it was a law in NC that car insurance could use the score to increase the cost of insurance. My other 2 scores are well over 800. Experian sucks. I wouldn't trust them to walk my dog.