website thubmnail of Credit Karma
How would you rate Credit Karma?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Jenae J.
Unfollow Jenae J.
Send Message
Share Review
Report Review

I had a couple of basic questions re how Credit Karma works after I had to move over from Mint (can you download transactions to a spreadsheet and can you search for a specific transaction). I spent over 45 mins to get those answered and the answer was "no". Please don't waste my time when you could have answered my basic questions quite quickly. Ugh.

Date of experience: January 29, 2024
District of Columbia
27 reviews
8 helpful votes
Follow N L.
Unfollow N L.
Send Message
Share Review
Report Review

These scammers claim your credit score is updated daily and even if you have had an account for years they will shove the "we don't make the info" spiel in your face. I just got done talking to the 3 credit companies who have the correct info and so I get on the chat with credit karma and say "hey you have the wrong info on my credit karma account." It's either a bot or a moron answering the chat because they were not interested in helping me, they were interested in parroting a script. Credit karma is not to be trusted and I would never in a million years on this planet or any other sign up for a credit card through them, their bottom line they make money from. Just a bunch of scammy crooks lookin to make money off people. Get a credit card straight from the source, not from lousy data brokers that don't even have their onfo about you correct.

Date of experience: August 31, 2024
Maryland
1 review
0 helpful votes
Follow Brigitta R.
Unfollow Brigitta R.
Send Message
Share Review
Report Review

Do not put money on a CK debit card. If ur money gets taken, they automatically deny ur claim. All foreigners are handling ur money concerns. Do not risk it. U will never be able to speak to a manager or an American! I am very disappointed. One operator pretended to escalate my concerns and when l called back, l found out nothing was done. I received an email telling me to contact the vendor who frauded me. Horrible! I stopped my automatic deposits. Your money is not safe with these monsters!

Date of experience: August 1, 2023
New Jersey
2 reviews
2 helpful votes
Follow Philips N.
Unfollow Philips N.
Send Message
Share Review
Report Review

Wow! What a horrible downgrade. I've been forced out of Mint and forced to use Credit Karma. After being told the functionality would be there... Its just horrible.

The Good: Credit History. Net Worth.
The Bad: No tracking bills, No tracking budget, No tracking manual loans, No reports that you can customize, No almost everything that Mint provided.

Do yourself a favor and find a different service.

Date of experience: December 21, 2023
Ohio
1 review
0 helpful votes
Follow Alan B.
Unfollow Alan B.
Send Message
Share Review
Report Review

This place didn't keep my information or money safe. Worst banking app ever used the worst customer service ive ever dealt with and I do not recommend this banking app to anyone they are very unhelpful. The thief's name was all over my account and they still denied my disputed transactions. This banking app is one of worst banking apps out there. They don't do anything to protect your money or your information I've been trying to close my account sense cause who knows what information the thief has of mine but they won't close my account says they have to contact a higher level of people. Again worst banking app ever and highly suggest you do your banking business elsewhere cause this place is a joke when it comes to protecting your information and your money. Do bussiness here and you might just be a victim of fraud just like me.

Date of experience: February 28, 2024
Illinois
1 review
0 helpful votes
Follow Mr. G.
Unfollow Mr. G.
Send Message
Share Review
Report Review

Hard inquiry means someone ran a credit check on you, like a thief looking to open accounts in your name. Credit Karma notified me in May 2023 of a hard inquiry on my Equifax report. I checked it out. An fraudulent account had been open and a purchase made. A lot of work and time was spent to fix this so my 815 credit score wasn't damaged. Problem is, Credit Karma now thinks that since I responded so quick to their "hard inquiry" mail, they can just use "hard inquiry" to get my attention fast instead of "hey look at this deal" email.
I don't appreciate their scare tactics, so I contacted them. I asked that they show me the actual "hard inquiry". The reply I got was an email telling me what Credit Karma does as a service. In other words, we couldn't care less about you because we're only in it for the money and we'll continue to do as we please. Avoid this company.

Date of experience: October 5, 2023
North Carolina
2 reviews
0 helpful votes
Follow Truth S.
Unfollow Truth S.
Send Message
Share Review
Report Review

Truth is Credit Karma has helped me balanced my credit by keeping me alert to make my on time payments and by alert me of any due bills I might have that's upcoming.When I started this journey with Credit Karma my credit was in a very bad place and was terrible! My score then was in the 300 range very very poor. Credit Karma helped me to get rid of my negative debt and resolve with many creditors any outstanding balances. I love Credit Karma for helping me maintain all my good statue's I worked on to keep all my asset's in great shape. For the record I've been approved for many credits cards through the Credit Karma App saying my approval odds are good or great for certain cards and loans but Credit Karma bases your score of what you could be approved for and doesn't guarantee that a bank will approve you because there are certain credentials you have to have to get that credit or loan. These words are my words that I say and I stand behind Credit Karma 150%

Date of experience: July 28, 2023
New York
1 review
0 helpful votes
Follow Jeff R.
Unfollow Jeff R.
Send Message
Share Review
Report Review

Cancel membership
February 6, 2024

If there a star less than one I would leave it I have tried to cancel my membership my times and I still get emails and even my sent me a credit card which I did not want or ask for it. All I want from them to go away and have know contact with me.

Date of experience: February 6, 2024
Washington
5 reviews
15 helpful votes
Follow Pamela W.
Unfollow Pamela W.
Send Message
Share Review
Report Review

Credit karma is a liar!
October 29, 2023

Credit karma sent me a email saying if I wanted a new card I could check credit cards without it affecting my credit score. It was a lie as soon as I checked it my scores dropped over 30 points. Now they trying to lie again. I will be going over to credit sesame. I have Capital one. All my cards are paid on time. They will do everything to keep your credit down. Transunion immediately drop my score after I checked it. It was a prequalify for a card. Which shouldn't have affected my credit at all. So stop lying credit karma. Transunion is the worst of the three credit company's. And credit karma help them to make your credit bad.

Date of experience: October 29, 2023
Arizona
1 review
0 helpful votes
Follow Beatrice R.
Unfollow Beatrice R.
Send Message
Share Review
Report Review

The customer service is horrible. I have been trying for 3 days to get ahold of someone and there is no help. They locked my card and I don't have access to my funds and no one has answered nor returned my card.

Date of experience: October 2, 2023
North Carolina
2 reviews
1 helpful vote
Follow RIchard H.
Unfollow RIchard H.
Send Message
Share Review
Report Review

Karma Guarantee
August 25, 2023

I applied for a credit card using Credit Karma app. It was a Karma Guarantee. I was denied but never received $50. Now the same card is recommended as OUTSTANDING. A pure scam. Credit Trash is my name for them now.

Date of experience: August 25, 2023
Texas
1 review
4 helpful votes
Follow Malcolm B.
Unfollow Malcolm B.
Send Message
Share Review
Report Review

They locked my account for not reason. Called multiple times, they say they can't help. 6 days later still no access to my money and the meme we support team is a $#*!ing joke. They don't care as they laugh at people not having assess to pay bill even though I expressed I have children needing things. This place and people are a POS. Don't trust this bank. You will never give the level of service you need from a real bank.

Date of experience: June 23, 2021
Indiana
1 review
4 helpful votes
Follow Kathleen C.
Unfollow Kathleen C.
Send Message
Share Review
Report Review

Run the other way
March 15, 2022

Credit Karma is a scam of a company, do not open an account and give them your money. Once you do they'll mysteriously freeze your account denying you access to your money for weeks and not respond to your emails other than with the same form email that its under review. It seems there are hundreds, if not more, other people that this is happening to also. I see a potential class action lawsuit in their future.

Date of experience: March 15, 2022
California
79 reviews
218 helpful votes
Follow Jesse R.
Unfollow Jesse R.
Send Message
Share Review
Report Review

There are so many "free" credit report sites out there with odious names like "Triple Advantage" that con you into paying a monthly fee to monitor your credit rating. Credit Karma is free with no weird issues. I do suspect the information is less detailed than some other sites... but there are no costs involved. No mysterious charges showing up after you thought you got something free.

It's not 5 stars though because it could be better. My credit score swings between 720 and 800+ mostly depending on my balances. If I have a higher balance one month then it can go down. I haven't used the tax services they have advertised. I think I will stick with TurboTax.

Date of experience: March 17, 2017
California
1 review
1 helpful vote
Follow josh l.
Unfollow josh l.
Send Message
Share Review
Report Review

I don't know where to start with this, its just that bad. I was a long time mint user and the fact that intuit thought this was even close to an alternative makes me question if they like being in business. Credit Karma tracks your credit score every day because who needs that kind of frequency? Either you have good credit and you don't really care about day to day fluctuation or you are working on your credit and real change doesn't happen over night, either way its not really necessary. The whole account is basically just a big scam to ram credit card offers down your throat. Everything links back to an advertisement for a new credit card. I used mint to track my spending across multiple accounts and by categories but credit karma refreshes my spending once a month and literally only lists the balance on that day, NOTHING MORE. IF you want anything more than this you have to sign up for their checking and spending accounts through them, and if you do that it still offers minimal information despite your "premium account" designation. It does offer some tips on how to improve your credit usage that may or may not be personalized but it usually directs you back to applying for a new credit card. It kept suggesting I upgrade my credit accounts and the offers it gave me had less rewards than I was already earning. The whole thing is sad and desperate, makes me really question Intuit's whole operation.

Date of experience: January 26, 2024
France
4 reviews
10 helpful votes
Follow Lydia F.
Unfollow Lydia F.
Send Message
Share Review
Report Review

Just... WOW!
February 6, 2020

After sending numerous emails regarding my issues, the customer service rep. Just replied back: after a week in a half! The response was not even attempting to solve the issue. It was just click this link' go to this site' - and that's not what I asked. It's sad & frightening all at the same time because they have many Americans financial information. I would give this business

Date of experience: February 6, 2020
Florida
1 review
0 helpful votes
Follow Sofia K.
Unfollow Sofia K.
Send Message
Share Review
Report Review

App is not functioning
February 23, 2024

App is not working - can't log in. Trying to resolve for over a month. Not resolved. Customer service is non existent. Find another app you trust with your credit scores - this one sucks

Date of experience: February 23, 2024
Washington
1 review
2 helpful votes
Follow Peggy P.
Unfollow Peggy P.
Send Message
Share Review
Report Review

Untrue scores
May 25, 2015

Yes it is totally free but totally inaccurate. Scores are 30% higher than the scores when you print your credit report from experian, trans union and equity and a mortgage company will not accept credit karma over them.

Date of experience: May 25, 2015
Washington
1 review
1 helpful vote
Follow Marie S.
Unfollow Marie S.
Send Message
Share Review
Report Review

Disappointed
May 9, 2019

I check my credit score and there were lots of hard inquires that I am not familiar with. I called all these companies and they told me Credit Karma has been giving false info on people's credit report, call CK to dispute it, but There is no way for me to contact them except e-mail. I want to speak to a live person please! I am very upset!

Date of experience: May 9, 2019
Illinois
1 review
1 helpful vote
Follow Phil M.
Unfollow Phil M.
Send Message
Share Review
Report Review

This used to be a reliable, useful site. Now that it is Intuit Credit Karma, it is nothing but BAD Karma. Just to log in is hit or miss.I used to be able to log in with my saved password without any problem. Now it works sometime and other times it doesn't. It doesn't make sense. They are making changes quite often which are no good if the site is unreliable. I tried to chat about an issue but would need to give all of personal information.short of social security number. Once I get back in again, I will definitely cancel my account.
My advice is stay away. There are other ways to check your credit for free - online banking and many credit cards.

Date of experience: May 17, 2023

Overview

Credit Karma has a rating of 1.8 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Credit Karma most frequently mention customer service, tax return and hard inquiry. Credit Karma ranks 6th among Credit Reports sites.

service
50
value
53
shipping
4
returns
5
quality
50