San Francisco, CA 94104
Tel: (800) 240-6188
I sent a $25 gift card for Toys R Us back in January. Since then I have not received any money back and have sent them 3 emails. None of my emails have been responded to and they have no contact number. DO NOT sell your gift cards to this company.
Sold cardpool a $50 Regal Cinema Gift Card on January 18 and have still not received any payment from them! I have emailed them 3 times have have gotten 3 stock answers from them that they will contact later. They have yet to contact me. This is a ripoff! Do not buy or sell your cards through them!
Appears to be a scam. Three times I tried to buy a Walmart gift card and they did not follow through. They said there was a security risk.
I started this process on the 21st of Jan. they kept in contact via email of the status but they give you the impression of a much smoother process. I get a call from weird number but I didn't answer . a few minutes later I get an email saying they tried to contact me to verify some information. when I called the number they asked me questions like I was under interrogation or something like what the heck for a 77 dollar check???? I could have sold my gift card locally without the hassle and a little less percentage. this is the ultimate head ache. so I'm waiting on a check from Pleasanton which I live in California it says 3-7 business days. um... really and I'm in California as well. that's snail mail for sure. I asked the rep over the phone is this the process if I chose to sell gift cards regualarly? and she replied probably so. but the part that really frustrated me is she couldn't give me the information moving forward . she said I would get an email. and so the next day I got an email saying a check was mailed. once again that was on the 2nd of feb. 2017 so 3 weeks for a 77.25 checks is ridiculous. not to mention ive entered other cards on the site to see pay amounts and they ask for pin all to tell me they cant process certain cards . well ive already ruined it by stratching off the back because I cant sell it locally with the been not being covered. I'm so happy I didn't send all my giftcards at once . No where along the simply process they tell you that your going to have to talk to someone and wait and wait and wait well whats the purpose of tying your bank account to the site if you lstill have to go thru hell and hot water to get what your asking for?
Bought a Macy's card, and was not able to use in Macys store. Called Macys, and learned it was a stolen card. Contacted CardPool via email, but never got response. The email is the only way to contact them. The 180 days guarantee is a fake statement. Don't buy cards from there!!!
Recently placed my first order with them and after 3 days of getting nothing, I emailed them about it. The response was that the order basically couldn't go through and a refund had been issued. So being my first order placed with them not being fulfilled, I will say that It is also my last order with them.
It's been MONTHS since I sent out my cards. $223 worth. Tried to contact this "company" and no response. They don't respond to emails. There is no contact number, they won't let me write a review on Facebook or respond through FB. DO NOT USE CARPOOL UNLESS YOU WANT TO THROW AWAY $. Might have to get a lawyer involved in this one. THIS ISN'T RIGHT, SOMETHING NEEDS TO BE DONE ABOUT THIS.
Lousy so far. I needed a couple cards quickly and didn't get them. I think I'll cancel the purchase, as they won't respond. Customer service is lousy, and there are no phone numbers to call. It's ahastle
I've read some pretty dismal reviews on Cardpool's service (and good ones as well), but I decided to give them a shot. I exchanged 3 gift cards for a total of 75 bucks. I was offered $58.44 on an Amazon e-gift card. Unlike some reviews, I was not required to actually mail in the 3 cards; I submitted the card numbers and PINs on the web site and received a confirmation email stating my Amazon card would be emailed within one day. This was on 1/3. Long story short, (and not ALL Cardpool's fault) I finally got my Amazon e-gift card on 1/26. I redeemed it almost immediately without problems. Bottom line, Cardpool does provide the service they advertise, just don't expect your transaction to happen overnight. Be patient, allow a couple of weeks. Other than the wait, I was pleased with how effortless it was to exchange my unused gift cards for a card I would actually use.
I am very happy with them . I sold them close to $60000 worth of gift cards since I started with them 1 year and half ago. I have a bulk seller account with them because I have a cash for gold business. Please, use a proliority mail to get a tracking number. Whenever I have any problem , we sort it out. Checks in time and smooth transactions ...they deserve 5 stars
Bought a Cardpool eCard in the amount of $150 for Petco to help with the cost of our dog grooming. When I tried to redeem it at Petco the charge was denied with a message of "Denied: Account Closed" (whatever that means). So I contacted Cardpool through their website (where, unbelievably, it says they respond in 1-3 days) and here I am ten days and three follow-up e-mails later, still waiting for a response. Interestingly enough, today is February 1 and their website is still showing their holiday hours; shows how on top of things they are. I have already contested the charge with my cc company, but Cardpool's lack of any response at all is what is really irritating. I was going to give them the benefit of a doubt, but no longer. Instead, on to the BBB and anyone else I can think of.
I sent in a 50$ Apple Store gift card in exchange for a written check for $44.75 and after reading the reviews I grew sceptical. I was honestly surprised when my check came in the mail today, but it came only 4 days from me submitting it online. Very satisfied, will definitely use again thank you Card Pool!
Original owner of gift card sold it to Cardpool then used it after I purchased the card from Cardpool. No response. Cardpool sucks. Horrible customer service. Sounds like we need to file a lawsuit to get action based on all the poor reviews I see here
I'm still trying to get payment for a card I submitted two months ago, they keep telling me they've sent it out, they'll send it out again, etc. but nothing ever comes. The only way I got a response at all was to post a complaint on facebook.
I sold my $150 jiffy lube gift card for a $105 check and after putting in the numbers of the card my card is now a zero balance and I never received a check. I've wrote emails through the support email, I've called the 800 number and left countless amounts of messages and never a call back, no email back. I'm a single mom trying my best to provide for my kids and I was counting on that $105 dollars and I'm so disappointed.
ANOTHER ZERO BALANCE CARD WAS SENT TO ME! PLEASE BE AWARE THAT THE COMPLAINTS OF THIS MATTER ARE BUILDING UP. I tried to use a $50 card bought in November last night and was denied at rest. I called the rest. corporate gift card dept. and found out it had no funds on it and was wiped clean do to an issue. This is second time to get a zero balance card from them so no more calling and asking for a refund to my credit card account. I called my CC account bank directly and reported the zero balance card being sent to me and opened up a case. I will not ever use them again do to these issues!
I have used them for years and was always very happy. They have now turned into a total scam and just stolen everyone's money. I recently bought cards that have no balance available and also sold them cards and have not gotten paid. They are stealing everyone's money and not returning phone calls or responding to emails. They are surely about to shut down and we are out a ton of money.
DO NOT EVEN CHANCE IT USING CARDPOOL!!
i bought $68 ann taylor gift card, they sent me code, but it is invalid. I tried to contact with them in last week, no respond. they are stealing people's money
Is anybody there at Cardool?I placed an order DECEMBER 30...it keeps saying "order pending review". What happened to the order? I have used them since 2014 with no problem, that is why I gave 2 versus 1 star. Their phone number is virtually impossible to locate in their site, (which means they don't really want calls) not that they answer anyways..."high call volume, leave message" yet still no response. I am disappointed at the lack of customer service. I guess they want me to buy elsewhere?
Hey Cardpool: fix it or you will lose me...my order # is 15650645...this is your chance to show me you want my business?
i sent in a 250 dollar giftcard and received NO check after 2 months of waiting. these people WILL take your money and never reply to your emails or phone calls
Tip for consumers: DONT, JUST DONT
I bought 4 $25 e GC for NY&C... They provided me with GC #s but no pins so when I tried to use them online of course they didn't work. It's been over a week since I contacted customer service and still no response. They were quick to verify payment method and withdrawl funds from my account though! Go figure... Now I'm out $60 until they find time to answer my complaint if they ever do.
Cardpool should close its doors and go out of business. Here are the problems:
(1) They do not represent their services for gift cards in a truthful manner.
(2) They do not respond to repeated emails messages regarding problems.
(3) After waiting for a month, I have apparently been defrauded out of the money from gift cards in the face amount of $100.00. I have received nothing whatsoever.
(4) They apparently stole one of the gift cards and indicated that I only sent two cards when in fact I sent three.
(5) They offer zero customer service. I have lost $100.00 in gift cards and I assume that I will never see that money again. Do not be fooled by their fraudulent ads!
Customer from North Carolina
I sold gift cards on cardpool.com and was extremely disappointed in the process. I was instructed to send the gift cards taped together in a regular business envelope with the mailing label attached. I was very weary of these instructions as business envelopes do not seem to be the most secure. Additionally, the post office also pointed this out. After double checking the instructions, I sent the gift cards. It wasn't until after I followed up with the company that I received pictures of the envelope I had sent showing that someone had cut open the envelope and stolen the gift cards. Knowing that you deal exclusively in gift cards - how do you not have a better process in place to prevent situations like this from happening. I have reached out to customer service and will update this review based on what I hear back however, in general the way this company conducts business does not appear competent.
Tip for consumers: do not sell gift cards to this site
I traded a $50 Starbucks gift card for a "amazon e gift card." The website says your amazon e gift card will be emailed in 24 hours. after a week and nothing and several emails later, no response and no Amazon Gift Card.
Simply read the reviews, and there are a lot of them saying exactly the same thing - Stay Away from Cardpool.
Several years ago i wrote a negative review about another company that buys and sells gift cards. i recommended cardpool as a good alternative. AT that time I had been using them for several years and never had a problem. In the intervening years I have only had one problem and they issued an immediate refund. Unfortunately, something has changed in the last 6 months or so. They are perpetually sold out of everything except restaurant cards. Even worse, there have been numerous complaints about sending cards and not receiving money or buying cards that turn out to be worthless. As a result I won't buy from them again and would advise others to avoid them.