CardPool

Well...
I bought a gift card code from them, and it arrived. But you know what else arrived for the first time shortly after the purchase? The first fraudulent use of my credit card number in over ten years of online banking. I can't prove carpool was involved, but I'd be interested to see if anyone else has this experience after their purchase. Look for small transaction amounts (generally around $10) on your account, and let everyone else know if the same thing happens to you...

I've purchased 3 different physical gift cards and have received them within a few days - one for a convenience store, one for a fast food place and one for a casual dining restaurant. They have all been of the value promised with no problem redeeming them. While the discount is not great, I'm happy to save a few dollars on places I frequent. The one I used today was coupled with a $10 off $25 newspaper restaurant coupon. $10 plus $2.50 off - half price total!. Haven't sold any gift cards but purchasing experience has been fine.

Complete rip off. Seems legit, you type in your card number, they supposedly place funds on Amazon. It's the most important part, the placing funds part that didn't happen. Weeks later I'm left calling and emailing. Calls are hung up on with the message the call volume is too high and emails are not responded to. Now I have to waste time following up on this to get the money. Not fun, not something I'd do again. At this point, I think I'd rather just have the card instead of the aggravation of getting ripped off.

I learned about gift card exchanges earlier this year, while I mostly use Raise and really like them for how fast, new and refined they are. For the more limited selection of common gift cards I use Cardpool since they normally offer bigger discounts.
After verifying my account with them, I've sold 1 gift card and bought 7 with no issues ever. I mostly do the electronic ones and they're delivered quickly, I'm really surprised by all these bad reviews I wonder if I've gotten lucky or if they're mostly good and these folks got unlucky.

I've read some pretty dismal reviews on Cardpool's service (and good ones as well), but I decided to give them a shot. I exchanged 3 gift cards for a total of 75 bucks. I was offered $58.44 on an Amazon e-gift card. Unlike some reviews, I was not required to actually mail in the 3 cards; I submitted the card numbers and PINs on the web site and received a confirmation email stating my Amazon card would be emailed within one day. This was on 1/3. Long story short, (and not ALL Cardpool's fault) I finally got my Amazon e-gift card on 1/26. I redeemed it almost immediately without problems. Bottom line, Cardpool does provide the service they advertise, just don't expect your transaction to happen overnight. Be patient, allow a couple of weeks. Other than the wait, I was pleased with how effortless it was to exchange my unused gift cards for a card I would actually use.

I submitted my card 11 BUSINESS days ago. I get it was the holidays, they say it takes 2 business days but maybe more over the holidays. Cool no problem. After 6 business days and 0 updates to my listing (still in Review) I email their support seeing if something is wrong or just really to get any sort of feedback on my pending listing.

5 more business days later not a single word from their support nor any change to my "in review' listing. F that I'm out. Come here and read some horror stories! Dodged a bullet it seems. I'll sell my card at a much more reputable place.

I sold (3) gift cards over a week ago. Their site claims that it takes 1 business day to review and process. As of today my cards are still in "review". I sent an email two days ago and have yet to receive a response from them. I wish I had've read reviews before I trusted this company.

Several years ago i wrote a negative review about another company that buys and sells gift cards. I recommended cardpool as a good alternative. AT that time I had been using them for several years and never had a problem. In the intervening years I have only had one problem and they issued an immediate refund. Unfortunately, something has changed in the last 6 months or so. They are perpetually sold out of everything except restaurant cards. Even worse, there have been numerous complaints about sending cards and not receiving money or buying cards that turn out to be worthless. As a result I won't buy from them again and would advise others to avoid them.

Cardpool sold me a fraudulent paper gift card face value $50. I purchased it for$39. I tried using it at the restaurant and balance was $0. I was embarrassed, as you can imagine!
I sent out two emails to ask cardpool to solve this matter. They have never returned email or a phone call.
I am very disappointed and dissatisfied with the way they conduct business. They are unreliable. You are loosing you money more than save by going business with them.

Over 3 months after I listed several gift cards, still waiting for them to return one card that they claim was invalid or had no value (which is not true), and they cancelled what they owed me for the "good" cards. Canned responses from customer service as well as replies that made no sense in terms of what I was waiting for. At one point, they claimed that the card had been returned to me as of a date that was over 4 weeks in the past, claiming that it was taking 4-6 weeks for returned cards to be received. Well past the 6 week mark now and still no card. While I had very good experiences with other gift card buying services, this one was beyond disappointing. I will not ever do business with them again and would discourage others from doing so.

I purchased 2 cards from them and both cards came as invalid when I tried to check out online. The cards were supposed to have $215.00 dollars on them. When I sent an email explaining the situation, all I got was a generic email saying they got my email. After that nothing. First thing in the morning I will be calling my card company and reporting fraud. Update: They finally fixed my order. I had to go thru hell to get it done. I still stand by my earlier assessment. Steer clear!

I had been both a buyer and a seller over a year at carpool. Over the past 2 months, something has drastically changed! I mailed in 6 separate transactions using their labels & didn't think much about it since I had been a client & customer in the past. This time, they told me they have not received any of my cards. They have unanswered most of my inquiries and have refused to provide any additional contact information. This is horrifying because it's a company I had grown to trust. Now I am contacting the better business bureau and reporting them.

***EDIT 1/29/18*** - I received an email last Wednesday that my gift card that I sold was FINALLY received & my Amazon credit would be processed the following "full business day". I finally received it TODAY (definitely more than a full business day later). So, if you are patient - I hope you get your credit! Such a pain. I will be going elsewhere in the future for business card sales, such as Raise, Ebay or hell. Just using the damn gift card. **end of Update**

I sold my gift card on 12/29/17 for an Amazon credit. I've used Cardpool twice in the past and had a positive experience so I thought this would be the case. I dropped my card off in the mail on 1/3/18 and have yet to receive any sort of return compensation. I emailed customer service on 1/12/18, and on 1/15/18 they said they haven't received it yet & to give it more time. What the what?!? Something isn't right here. Stay away if you can!

I ordered a large amount of Home Depot e-gift cards for a remodeling project. I missed the verification call later that evening. Since then, I have tried to call back 15+ times and left several messages. Nobody is ever available to talk to. Also, I sent the support team multiple e-mails and have not received a response. It has now been a week and I have no gift cards and no communication from Cardpool.

This morning I sent another e-mail to cancel my order and disputed the charge with my credit card company.