Barnes & NobleReviews 165

I ordered 3 books from them 2 were delivered after week and half. I was at the post office lost for 2 weeks before they would do anything. Book I ordered was at the local store but they refused to let me pick it up. I could get a refund "which would take 10 business days to get to me" or reorder and they would "expedite shipping". They reshipped on Friday and I was told I'd get it Monday. Now it's Monday and according to tracking it's in Tennessee. Their excuse now is the lady told me the wrong day. It should be there Tuesday because they sent it 2 day shipping. It's now been over a month since ordering and nothing. They are thieves and liars. $50 missing. Amazon will refund you in minutes if a package is lost.

Once, many moons ago, I felt quite adventurous, so I stepped outside my humble adobe to embark on a beautiful journey. You see, dear reader, I was tending to my typical duties of watching anime and eating my top-notch ramen. My waifu was looking quite exquisite and alluring in her kawaii maid outfit. Heh.
As I saw the entrancing entity, she hypnotized me, sinking her venomous fangs into my eyes as they poured out adoration. The beautiful creature whispered to me, her whispers like gusts of wind brushing against my beard, singing, "Buy mi merch."
Without hesitation, I raced to my car with my katana as I smirked. Beware wretched beings! Today, I shall bring her home and sing her my sweet poems.
Faster than the speed of a Naruto run, I arrived at the mall. Colombia mall.
My journey both began and ended at Barnes and Noble. Ah, yes. The store for intellectuals.
"Yare yare daze…" I sighed as I saw the tragedy collapse in front of me. These bakas have no idea what kind of material that manga stores! No, no. They are about to unlock Pandora's box to my beloved manga.
"Hey!" I shouted, striking my fearsome Jojo pose. "Don't touch that beautiful artifact you nicompoops!"
Heh. Let's just say those bakas won't be going near MY waifu again! HIYAH!
Sigh. I wish this worthless establishment encompassing my oh-so-precious manga would ensure that no villains could taint my valuable waifus. -_- Derp. I'd sign up to be a knight in shining armor for my waifus, weebs, and fellow otakus! Oh, well.

Still waiting for Rewards Vouchers, owed on 2023 purchases & repeatedly promised by Barnes& Nobel. Is this a new customer scam?

I've ordered multiple Claymore manga for my girlfriend and so far 3 of them have had pages ripped in half. I ordered myself the Claymore box set and just got to volume 17 which has 2 pages ripped out so I decided to buy another Volume 17 to replace it and now that package says it delivered 2 days ago but it hasn't and they're not responding to any emails about the situation. Don't buy here. Go to books a million instead.

This is the third book of a trilogy that I have read by this author. I find his writing easy to read and the involvement with the main character captivating. Anyone who served in the military would enjoy this book. I look forward to reading this authors next book soon.

Id give them a negative 100 if they had one! Worst company in a company history to work for! They dont
Give one iota of care to their employees! They lie and manipulate to get what they want! The bosses are
Dispicable!

I ordered 2 school-books for college, checked status of delivery yesterday, and it shows them arriving today. I received one today and when I checked, they sent me a refund for the other book. School starts in a few days. They didn't even notify me. Very unhappy with this lack of consideration

My Nook library was not showing books I'd ordered so I contacted their tech department. They said my email had changed but it never has. They had me re-register the device which eliminated all of my books. When I asked them to resend them - they'd sold them to me and of course have the sales records - they said I had to tell them the other email address. But I'd never had a different one. The Nook went into the trash. Never again.

I ordered 2 BOOKS, just 2 simple novels from Barnes and Noble days ago. STILL NOT PROCESSED, and definitely not shipped. I've reached out to 'customer service' (which is anything but) several times, but to no avail. All they can say is "it's up to the warehouse and they take 7 days to process. Your order can take 3w to be shipped". WHAT?! For 2 BOOKS. I checked and Amazon has the books in stock and would deliver in 2 days. I will NEVER order with BN again. No sort kf customer service at all, then when they close down, they'll look surprised.

Barnes & Noble South Asheville NC has removed all conservative literature from their store. I suggest they are practicing cancel culture and need to be boycotted.

I love Barnes and Noble. Its always so nice to walk in it's so nice and quiet. I love how all the books are well organized by category. Also how you can get a coffee there and read your book in peace

Ordered collectable Barbie 'Gloria' doll. Package was "stuffed" into an incorrect size shipping box crushing the package completely all the way around Customer Service was of no help. Terrible experience.

I worked at B&N for around three months at 16. They not only didn't train me, but they overscheduled me and the rolloff rate was ridiculous. Most people I had met left within my first month of working there. During winter break, I got Christmas and the day after my parents' anniversary off, and the rest of the days I was working. I even worked the day I went back to school in January. I worked a total of 72 hours over that break, and they just barely scheduled me under overtime pay; keep in mind that I was a part-time worker who was in junior year. The manager and second manager were both extremely passive aggressive. It was a hostile environment within the cafe because of how many people expected to use their points with Starbucks; it was basically false advertising in a cramped, busy mall that overloaded anyone working there. Please, please do not work here.

I love this place so many choices of books. It is very well organized by section. I also like you can have coffee while you read.

Barnes & Noble has significantly gone downhill.

As a grad student, I've used them since 2014 to order my textbooks, but in the last year or so, my books show up later than what's promised on their website. They have several shipping options like: free, standard (arrives in 6-8 days); $8.99, express (arrives in 2-3 days), and $15.48, expedited (arrives 1-2 days). The first time I ordered from them, I chose standard and my book arrives about a month late. The second time I ordered from them, I chose standard & the book never arrived. I kept checking the order tracking & it showed it was in a town about 20 miles from me, so I kept waiting. I eventually contacted B&N support and they told me the book was lost, nothing they could do.

The most recent time I ordered from them, I ordered the book on Tuesday, 9/12 and paid for expedited shipping, expecting it to come Thursday or Friday. By Saturday, the book hadn't arrived, so I contacted customer support who told me it takes about 7 days for their processing center to even process the order and that I could expect it October 5 -- over 3 weeks after I put in the order. It's extremely misleading to have it in checkout that if you order a book using expedited shipping, it'll arrive in 1-2 business days and to charge over $15 for that shipping if the book is going to arrive 3 weeks later.

TLDR Shipping is an absolute mess, shows up much later than advertised. This is why B&N is losing business to Amazon.

Ordered a book on 8/25/23, needing it on September 5 for my college course. Expected arrival date is September 5. Got an email there has been a delay till September 12 due to stock inventory. How are you awaiting on stock inventory if its listed on your site and given an estimated arrival date? Called customer service and could not help/cancel order on their end.

Customer service is the lack of the word. If you are employed with this company do yourself a favor ad be prepared for your role. Atop making customers feel as though they must understand your role or position. It is a choice to work at this company when and if you feel like you don't want to do it anymore just leave instead of disrespecting the customer. Most of you work from home which makes it much easier. Stop looking for the customers to understand your role instead really take the role of customer service the heart's key word is "customer" and the service you must provide. If, not going to do that then do the company a favor and an injustice by relocating your emolument opttunites. Customers do not deserve the backlash.

BN used to be a reputable easy book ordering company to work with. I've had a gift card and have ordered a few books recently and the delivery time is awful with no updates on their website. I paid for expedited shipping and still am waiting for my order 3 days after it was promised. I would never order anything from them again and it makes sense to just go to Amazon who at least values its customers. BN has closed most of its brick and mortar stores and should do the same with its online retail.

They do nothing to assist with an obviously lost package until after the arbitrary "expected delivery date" has passed. I will buy elsewhere in the future.