I've been both in the store and online with them, and I've always been satisfied with them. Of course online you have access to more books than they could ever stock in store, especially the more "controversial" volumes that I'm not going to list here but leave to your imagination. You can even use your membership discount online if you have it and you always get your tracking number so you always know where and when your package gets checked in.
I've purchased many books from this company. There is a great deal of books to chose from. I had a membership card and would receive coupons in the mail due to my membership. When I got the membership, the customer service didn't tell me that there's a $20 fee that automatically gets taken out my credit card every year. I though it was free because they never mentioned a fee during the sign up. 2 years later, I saw the charge and called customer service. They quickly refunded the money and was very polite about it. Overall, I think their customer service is pretty good and I still love shopping from Barnes and Nobles.
After placing an order for several books online with this company I even paid for express shipping to get them in 2-3 business day or what I thought which will not be til 9-10 days the shipping was out of this world and I still don't have the books when needing them for an event!! So disappointed and when I talked to them the several times and ways I did they were of absolutely no help!!! The Barnes and Noble company kept blaming the marketplace seller and If I contact the seller they blame Barnes and Noble!! what a catch 22!! Don't do business with BARNES AND NOBLE AGAIN!!!!!!!!!!!!!!
Although I try to frequent local independent bookstores...B and N. com just makes it too darn easy to shop in quantity. For people who are dedicated bookworms there are always a hundred more titles you want...if not more. This site lets you maintain your wish lists and has out of print books available through their own vendors. Being a member gives you a savings card that is really worth the few dollars a year to renew it. Maybe twice in ten years has there been a title they didn't have. They also have a decent return policy. Even without a receipt you can at least get store credit in most cases. One year for my B-day I got three copies of the same book. In store they gave me credit for two. They also send coupons by mail a few times a year. All around great shopping experience.
I love Barnes and Noble. They usually have what I am looking for. I could spend hours in there just looking at the books and magazines. Sometimes I feel like their stuff is a little overpriced. I like the magazine selection, and I like that there are magazines from overseas available too. I love the bargain section. I usually find something I want in there.
My local Barnes and Noble supported my good family friend by allowing them to do a book signing for the book they wrote about their special needs son. I continue to support Barnes and Noble for supporting new authors who have just written their first book.
I find this site to be filled with the latest books as well as older books. I am a voracious reader and like to own my books so I can pass them on to my friends when I am done. We like to share our books. Barnesandnoble.com provides a great way to buy books at great prices. The shipping is fast and it is easy to use my gift cards!
When I wasn't a member, I rarely went to B&N. Now that I am, I do enjoy the coupons and added benefits of membership. The $25 for membership makes buying books and other items worth it. I've more than recouped that cost. Of course, I'm an English professor and my kids love books, so we have a book fetish. Love the selection, the coffee, the bright openness of the lay out. Sometimes we just sit down and start reading. Can spend a couple hours in there and not notice the time has flown by. =) OH, and the clearance prices are great too.
Barnes and Noble is amazing. I do have to say, I love the online store better than the actual brick and mortar stores though, because the options they have online is far better than the ones you can find in any one store. They even have books for Wiccans, Pagans, and witches, which is a hard find in most places in this day and age. The one closest to me took down the entire new age section to make more room for their Bibles. But I can still buy them online, which is great. The prices are a bit steep, but I've never had a book from there last less than 10 years. Give me a Barnes and Noble and I'll never need another bookstore. Fabulous.
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