SiteJabber was developed
in part with a grant from the
US Government’s NSF
SiteJabber for Business
Review of Barnes&Noble

Barnes&Noble reviews

Is this your business?
62 reviews
Categories: Books, Shopping, Textbooks
122 Fifth Avenue
New York, NY, USA
Tel: 1-800-843-2665
This business is not yet responding to reviews. If this is your business claim it and respond free.

62 Reviews From Our Community

Rating Distribution

Detailed Rating Summary


All Reviews

6 reviews
3 helpful votes

My college bookstore often had better "gift" offerings PRIOR to this one size fits all across the country. The books seem to be higher priced.

Ask Kurt about Barnes&Noble
10 reviews
0 helpful votes

With Amazon Prime, why would I need to go to Barnes & Noble? I don't

Ask Duane about Barnes&Noble
5 reviews
2 helpful votes

It is a paradise for book lovers.Any topic or subject I can find the book easily in the shelves.Great reading at reasonable prices

Ask Sandeep about Barnes&Noble
8 reviews
0 helpful votes

I've been both in the store and online with them, and I've always been satisfied with them. Of course online you have access to more books than they could ever stock in store, especially the more "controversial" volumes that I'm not going to list here but leave to your imagination. You can even use your membership discount online if you have it and you always get your tracking number so you always know where and when your package gets checked in.

Ask Anthony about Barnes&Noble
21 reviews
28 helpful votes

I've purchased many books from this company. There is a great deal of books to chose from. I had a membership card and would receive coupons in the mail due to my membership. When I got the membership, the customer service didn't tell me that there's a $20 fee that automatically gets taken out my credit card every year. I though it was free because they never mentioned a fee during the sign up. 2 years later, I saw the charge and called customer service. They quickly refunded the money and was very polite about it. Overall, I think their customer service is pretty good and I still love shopping from Barnes and Nobles.

Ask Serenity about Barnes&Noble
11 reviews
5 helpful votes

Reading is one of my favorite things to do, one of my favorite hobbies out there. This store is one of my favorite stores to purchase books from. They have any book you could possibly imagine. It's just simply amazing. :)

Ask April about Barnes&Noble
16 reviews
14 helpful votes

The store on State st. in Chicago is a great place to brows, shop, and read. I never had a negative experience. Selection is OK and if they don't have something in stock, they really "bust their bun's" to get it to you asap.

Ask Rich about Barnes&Noble
3 reviews
1 helpful vote

If they dont have it they can get it!

Ask Tanner about Barnes&Noble
3 reviews
7 helpful votes

After placing an order for several books online with this company I even paid for express shipping to get them in 2-3 business day or what I thought which will not be til 9-10 days the shipping was out of this world and I still don't have the books when needing them for an event!! So disappointed and when I talked to them the several times and ways I did they were of absolutely no help!!! The Barnes and Noble company kept blaming the marketplace seller and If I contact the seller they blame Barnes and Noble!! what a catch 22!! Don't do business with BARNES AND NOBLE AGAIN!!!!!!!!!!!!!!

Ask Kimberly about Barnes&Noble
22 reviews
6 helpful votes

Last time I was at Barnes & noble, spent 2 hours there, checking out books, and other Nick nacks, one of my favorite places to go to

Ask tom about Barnes&Noble
21 reviews
5 helpful votes

I've been buying books forever from this place. These days I buy them through my Nook. Their coffee shops and free wifi are a real pleasure to visit and I often go there to work when I need to work but am tired of the office.

Ask James about Barnes&Noble
11 reviews
2 helpful votes

Although I try to frequent local independent bookstores...B and N. com just makes it too darn easy to shop in quantity. For people who are dedicated bookworms there are always a hundred more titles you want...if not more. This site lets you maintain your wish lists and has out of print books available through their own vendors. Being a member gives you a savings card that is really worth the few dollars a year to renew it. Maybe twice in ten years has there been a title they didn't have. They also have a decent return policy. Even without a receipt you can at least get store credit in most cases. One year for my B-day I got three copies of the same book. In store they gave me credit for two. They also send coupons by mail a few times a year. All around great shopping experience.

Ask P about Barnes&Noble
20 reviews
32 helpful votes

I love Barnes and Noble. They usually have what I am looking for. I could spend hours in there just looking at the books and magazines. Sometimes I feel like their stuff is a little overpriced. I like the magazine selection, and I like that there are magazines from overseas available too. I love the bargain section. I usually find something I want in there.

Ask Shannon about Barnes&Noble
4 reviews
6 helpful votes

My local Barnes and Noble supported my good family friend by allowing them to do a book signing for the book they wrote about their special needs son. I continue to support Barnes and Noble for supporting new authors who have just written their first book.

Ask Cliff about Barnes&Noble
5 reviews
4 helpful votes

I'm so glad that a real bookstore still exist. We love shopping there. Always helpful staff and they will spend as much time as needed to find what we are looking for. They make it easy to ship books when they are out of stock.

Ask Lisa about Barnes&Noble
2 reviews
5 helpful votes

I placed an order for several books and received them very quickly. One of the books was found to be out of stock after I placed my order, and they promptly refunded me for it.

Ask Brittany about Barnes&Noble
5 reviews
0 helpful votes

Robert Frost, The Road Not Taken and Other Poems. This book is a delight, I enjoy reading it it was refreshing I would recommend this, it is very well written.

Ask Otis about Barnes&Noble
6 reviews
12 helpful votes

I find this site to be filled with the latest books as well as older books. I am a voracious reader and like to own my books so I can pass them on to my friends when I am done. We like to share our books. provides a great way to buy books at great prices. The shipping is fast and it is easy to use my gift cards!

Ask Rose-Ann about Barnes&Noble
7 reviews
1 helpful vote

Love everything. Store, coupons, programs, community involvement, choices, customer service, Nook and café. I am a rewards member and do save a lot of money also getting free shipping.

Ask Lynnett about Barnes&Noble
4 reviews
1 helpful vote

love your clothes! 5+

Ask Ewan about Barnes&Noble
10 reviews
12 helpful votes

When I wasn't a member, I rarely went to B&N. Now that I am, I do enjoy the coupons and added benefits of membership. The $25 for membership makes buying books and other items worth it. I've more than recouped that cost. Of course, I'm an English professor and my kids love books, so we have a book fetish. Love the selection, the coffee, the bright openness of the lay out. Sometimes we just sit down and start reading. Can spend a couple hours in there and not notice the time has flown by. =) OH, and the clearance prices are great too.

Ask Sandra about Barnes&Noble
30 reviews
85 helpful votes

Barnes and Noble is amazing. I do have to say, I love the online store better than the actual brick and mortar stores though, because the options they have online is far better than the ones you can find in any one store. They even have books for Wiccans, Pagans, and witches, which is a hard find in most places in this day and age. The one closest to me took down the entire new age section to make more room for their Bibles. But I can still buy them online, which is great. The prices are a bit steep, but I've never had a book from there last less than 10 years. Give me a Barnes and Noble and I'll never need another bookstore. Fabulous.

Ask Kathleen about Barnes&Noble
4 reviews
7 helpful votes

Great site, but the ease of finding certain items was a little difficult.

Ask Kim about Barnes&Noble
9 reviews
42 helpful votes

I've had a Nook since the first generation. I love Barnes and Noble. It's a great company and I love that I can have equally quality experiences between their physical stores and their online store.

Ask melissa about Barnes&Noble
2 reviews
3 helpful votes

The love the environment and part-time job option. Best job ever

Ask Tom about Barnes&Noble

Questions & Answers

Questions? Get answers from the Barnes&Noble staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Post Review