Alibaba

I paid cash for the shutter March 1st. They arrived at the end of May. The shutters were damaged beyond repair when they arrived. The crate protecting them was just a frame and the shutters wrapped in plastic. It looks like something smaller than the crate landed in the middle of the shutters bending the frames and ripping the aluminum lovers. All shutters suffered heavy damage and are beyond repair. The supplier also made the shutters so that the length and width were reversed and even if that had not been destroyed in shipping, I would not have been able to use them. The supplier will not refund my money stating the shipper is responsible. I escalated the claim to Alibaba who is doing nothing but asking me over and over every two weeks to resubmit evidence. Many photos and videos were taken. I'm beyond disappointed and I have a garage full of useless aluminum. They even made the lovers 3 inches wide. It looks like a vent on a commercial building. I will include photos of the measurements I sent and where the wrong measurements were entered as well as some pictures of the damage. The supplier was Guangdong Nordi.

Honestly, I've dealt with a number of manufacturers on Alibaba and every single time it's been a pleasure to do so. If you communicate clearly you get exactly what you want every time. I love Alibaba and what it can offer as an entreprenuer

A Cautionary Tale: Alibaba's Failure to Protect Buyers Despite providing clear, documented evidence that the supplier Cangnan Kangtai Paper Products Co., Ltd. failed to manufacture or ship any product after receiving USD $990, Alibaba.com has refused to issue a refund under their so-called Trade Assurance program. Let me be clear:
No goods. No tracking. No communication from the seller. No resolution. Yet Alibaba has closed the case, citing procedural technicalities instead of addressing the core issue — a total breach of contract and a blatant case of supplier fraud. This isn't just disappointing — it's reckless. Key Issues: Trade Assurance is NOT assurance at all — in reality, it's a set of arbitrary rules that do not account for supplier misconduct or real buyer protection. The supplier remains active on Alibaba, still listed as trustworthy, despite this unresolved and fraudulent transaction. Alibaba's dispute process is opaque, slow, and rigid, offering little room for actual justice or accountability. The refusal to refund in the face of irrefutable non-performance destroys trust in Alibaba's platform — especially for international buyers who rely on Alibaba as a "safe" global sourcing tool. My Verdict: Alibaba has enabled suppliers to take money without delivering anything, while hiding behind policy clauses. This sets a dangerous precedent. If you're a buyer thinking about placing your trust — and your money — with Alibaba's Trade Assurance, think again. You're on your own if anything goes wrong. I strongly advise businesses to explore alternative platforms that offer real buyer protections, enforceable standards, and ethical accountability.

Look no further for ordering product from overseas. Alibaba has made the process seamless and safe! Your orders are secure, the down payments are reasonable. I am VERY pleased with all that Alibaba does to make overseas purchasing effortless. Thank you!

Hello Alibaba, I recently attempted to purchase a 2024 Polaris RZR from your Alibaba storefront. The person I dealt with is named William Scar, and it appears he may be renting access to Akoukou Auto Mobile verified seller account. I paid him $1,300 for the vehicle, only to be hit with additional demands: $1,000 for "insurance" $1,500 for "exit and delivery" $630 for a final delivery fee I paid everything except the final $630, at which point delivery was refused. I now have strong evidence this was a scam, including two contracts, multiple invoices, and a fake shipping company website that has since been taken down. I am about to file complaints with the FTC, BBB, and Alibaba, and I am preparing a public MP4 video that will reach over 1 million people on Facebook and Reddit. Before doing so, I'm giving you the opportunity to respond and assist, including a request for a full refund of the $3,800 I paid through PayPal. If you are unaware of this situation, I hope we can correct this together. Please let me know how you intend to proceed. I have approved you this way because I tried to go through the proper channels, but was unable to complete the complaint without an ID of the company.

I have been successful and finding good groups of vendors on this app and am very please with the products and shipping times ive attained.

I really like buying goods on this platform.
Make delivery to Azerbaijan accessible!
The only thing that prevents us from using this platform more often is the expensive delivery of large goods to our country. We need to look for an alternative option.

Very reliable, many payment methods and service agents are always at your service, 24/7. I always supply myself and store with alibaba

I purchased natural stones for $417.5, the seller sent me fake stones. With gemstone laboratorium I submitted the dispute asking for refund. The seller is no responsibilities at all. Alibaba is keep asking me for video unboxing and certificate which I had sent multile times, but they have no intention to play fair to the buyer. It is useless raising a dispute there, you will talk to a system AI Robot to solve it without thoroughly checking your evidences. Please don't buy here if you don't want to be scammed.

I have ordered a body kit to AMG GT through Alibaba website from the company named Guangzhou Chui Chui Feng Automotive Products Co., Ltd (seller name Mr. Cheng Chen). Order number #**************. It was promised that delivery will come in 10-12 days, however it took 20-25 days to come. They said that the order will be delivered to home, however, I had to order a truck to take the body kit very far from the city. They promised for compensation 5-8$ per day of delay, however, they did not payout. They promised that they will compensate truck expenses, but I did not receive anything yet. The body kit came broken, all the body parts were partially broken, it was promised that it would be half-carbon, however, it was just a print of carbon, after that, we tried to wear a body kit to the car, and it did not fit the car at all, some parts were small (not enought size), some parts were larger than it should be. Therefore, we had to cut our original body parts in order to make a new body kit from China fit the car. The price of work has increased substantially as they delivered the lowest possible quality body parts. After that, I wrote to the company saying that many body parts were broken and that we are not satisfied with the quality after what we were offered a 300$ compensation which does not even met our waitings. After that they offered 600$, however, it was too low sum to reach an agreement. Then we have escalated case to Alibaba specialists, however, very uncessusfull experience. First of all, there were conversations regarding compensation starting from 800$, after that offered 1.100$ which was still low because we have cut our original body parts to make fit the body kit. Then we asked for 2.600$, but the Alibaba decided just to close the case with no compensation at all. I have shown all the videos and photos that the body kit does not fit the car. I have wrote to alibaba's spiecialists via live chat, they said that they will send my message that I've agreed at least for 1.100$, but still I did not receive any answer yet, many days have gone and still no result. Hopefully, I will get an answer and will be compensated for damaged products and low quality products. Date of experience: June 05,2025