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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Elegí productos sin saber lo que esperaria, estoy satisfecho con la compra y desmpeño de productos
He realizado varias compras y he recibido los productos sin novedad. Pero Algunos productos no cuentan con fichas técnicas lo cual crea un problema al momento de pasar por la aduana el producto. Deben exigir más a los proveedores.
So far, the experience with Alibaba is up to expectations. I haven't done high volume or high price orders, but all the orders made till today, are to a standard and to a good quality. Communication is simple and the suppliers try to give their best in providing the best solution or materials to the customers.
J'ai été tres bien acceuilli et renseigné sur ma demande de renseignements pour un vttae. Walter a été tres réactif ma expliqué toutes les modalitées pour la commande et les reglements avec toutes les informations de suivi ainsi que des photos avant de l'expédition.
It has been at least 10 tears since I first bought on the Alibaba platform ---->>>> when I was scammed for my very 1st purchase and vowed never to comeback. I saw that they had changed their buyer-seller process with an assurance system. I reviewed the sellers and decided to negotiate with one. I finally received my very 1st purchase from their marketplace platform. I am very pleased with how my transaction worked out this time! I received the product within 10 days of placing the order.
Supplier is fast to respond to inquiries. They make sure your custom order is 100% accurate before ordering, Keeps customers updated with status all the way through delivery. Would recommend to everyone for their fashion needs!
The business was good and your response was on time and clear for my understanding, i will come back to do better business with you
Ho fatto degli acquisti su ALIBABA e mi sono trovato benissimo, i venditori sono molto cortesi e disponibili, rispondono entro le 24 ore. Il sito è di facile da utilizzare anche se non si è esperti.
Exceptional custom luggage supplier! Expert at logo printing, size adaptation, and design tweaks for bulk orders. Strict quality checks, export-compliant products, and reliable delivery—our long-term trusted partner.
Good market place to find the source of products and components and with the Alibaba stamp you can feel more sure and safe about the listed suppliers
EL PRODUCTO QUE COMPRE QUE FUERON 2 SE ATORAN DEMASSIADO Y TIENE QUE APAGAR Y VOLVER A ENCENDER EL APARATO POR LA PARTE DE ATRÁS YA QUE NO PUEDES ENCENDERLO DESDE EL CONTROL
EN SÍNTESIS NO LO RECOMIENDO ESTE APARATO ES UNA BASURA DEJEN DE ESTAFAR A LA GENTE
Excellent experience with Alibaba, very satisfied with their timely fashion communication and over all customer service. Thanks.
Alibaba is a good platform, and you can negotiate with sellers, but the shipping service is very slow and can take up to 45 days.
My package was processed and delivered early, in perfect condition. Communication with the Alibaba platform was effortless - a wonderful service, world class!
They have very good salespeople who I can easily choose from. They shipped the product very quickly and delivered it to my company. I thank them.
What truly sets this purchase apart is the customer service. The team at Oh My Mahjong went above and beyond. I had a couple of questions before ordering, and they were quick to respond with helpful and thorough answers. Once the set was shipped, they even took the extra step of letting me know when it was on its way and provided tracking information, which made the entire process feel smooth and transparent.
This is a company that clearly cares about its customers, and it's rare to see such dedication nowadays. Between the amazing product and the fantastic service, I couldn't be more satisfied.
Esperienza molto positiva, personale molto professionale, con assistenza eccezzionale
Très bonne communication avant même de passer commande, livraison dans les temps, produit satisfaisant
Plataforma atendeu todas as expectativas
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members