alibaba supports only their premium registered suppliers i case of a quality problem we serious got defective products we submitted the invoice /the defective products photos /paypal payments proof
but still alibaba ruled in their favour they claimed this wasn't their goods
thats it the matter was closed once and for all

this is all bull$#*! of fair play
trade assurance its crap please proceed cautiously as after a mont with great difficulty u find a buyer and ship out the products stops working ater a few days -- made in china
very sad today selling online we have to give free replacement warranty no questions asked or else we will disappear with 2-3 bad customer reviews so selling inferior products in the guise of superiour product finish from china may not work

I received a damaged reception desk. I immediately contacted alibaba and the supplier. The supplier doesnot respond to emails or phone calls. The mediator from alibaba was asking for absurd documents.

I'm so glad I never purchased anything from them! People....Please always read the reviews with any new site before you ever give them money and your personal information. Especially China!

Had a run in with VENEZIA INTERNATIONAL. Scammed me and Alibaba wont do anything.
I ordered shirts and other things, all wrong colors and sizes and printing is poor.
VENEZIA INTERNATIONAL scammer wont refund or anytihng and Alibaba wont punish him.
Abusive emails calling me a dog and many other things.
Stay away from VENEZIA INTERNATIONAL scammers
Venezia International scammers, they have scammed me.
Venezia International scammers, they have scammed me.
I have lost $3500 from them
Dont ever use them! you have been warned

We bought a $655 movie screen 12' x 16' from SHOWME INFLATABLE CO.LIMITED, sminflaable.com, just before shipping we find out that is the overall size, not the screen size. that is not what we ordered. they said they could make it bigger for more money we paid the additional for the bigger size and for the additional shipping. Then the screen was not the right material. they charged us an additonal $231 for the different material. they sent pictures of the screen - a huge 2 inch line where they seamed the material was down the center of the screen. i told Alibaba and SHOWME INFLATABLE CO.LIMITED this was not acceptable. and i filed a dispute. alibaba did nothing, they didnt look at the pictures submitted of the awful screen. we were scammed on this. alibaba wanted me to pay $500 for an inspection of quality. i didnt there was no need to inspect, it was evident from the pictures. we had no choice as they already had our money. we received the screen. it is awful and cannot be used- just as we thought. there is no protection for the buyer even though they promise they will protect you. they are on the side of their manufacturers. BUYER BE WARE!! We wanted to save money by buying over seas. now we have to buy a new screen here in the states. we ended up paying a total of $1400 for a screen we cannot use. Alibaba did nothing. a lot of emails, but did nothing. i will never use them again!!

Piece of $#*!

Bought 200 pens, told them initially they were to be gifts. They sent them to Germany as a business purchase. This caused customs problems and an additional $87. In import tax. Called to cancel the order and Ms April in customer service said she would pay me. It's now been two weeks and she won't answer my emails or chat.. to include no money. I'll never buy from a company with employees with no integrity. Alibaba is not a reliable company.

Recently heard the president of Alibaba explain the vision for global expansion, and it ticked all the boxes. Well done Alibaba.

Bought an excavator bucket for a brand new Hitachi ZX55-5u. The bucket arrived & looked okay. I went to pin the bucket on the excavator & the pin centres were 285mm. They should have been 230mm. Xuzhou shenfu international trade refuse to accept they have made a mistake. I even sent them the workshop manual for the excavator & they tried to tell me Hitachi were wrong & they were right. After 2 days of hearing excuses why it is my fault I am ready to give up. Bucket will probably end up a garden ornament. Don't make the same mistake! Buy from a reputable dealer

These guys are a bunch of idiots. I paid $42 for a fleece jacket. Good looking product. I make over six figures income of and would have bought more. And these morons want to fleece me. Tracking web site that doesn't work. And disputes website that won't open. Please !!! Stick to Amazon and ignore these morons

They deactivated my account!! I didn't receive any of my orders since two months ordering!! I can't open dispute! And they will keep my money there!! What a site!! That's how they deal with their customers?? Very baad

Placed an order with an Alibaba, china based supplier. When the supplier failed to meet our contracted requirements or the delivery schedule we canceled the order and requested a refund. The supplier was willing to provided the refund less the difference in the foreign exchange rate and related fees (about $280USD on a $8400 order.) It so happened that the Yuan/Dollar exchange rate dropped during the period of waiting on my order. Raised the dispute through Trade Assurance which is suppose to offer 100% buyer protection. After supplying clear evidence of the contractual gaps and obvious delivery delay the Trade Assurance rep. seemed to totally disregard the evidence and favor the Chinese supplier. Seemingly no options for appeal. Trade Assurance is bogus protection as the Reps do not seem to spend the time to understand or review submitted details even if clearly defined in the contract with the supplier which is already part of the Alibaba transaction. In my opinion they are largely partial to protecting the China suppliers. Your even prevented from leaving negative feedback on the transaction.

I bought a steel pipe shipments from suppliers Sino Metal Material Co., Ltd. (https://liyuanda.en.alibaba.com/) Gold Supplier of Alibaba .. But what I get is a steel pipe poor quality: leaks, Stainless, pitted surface and mixing impurities .. inside steel pipe. We conducted negotiations with Sino Metal Material Co., Ltd., they have given price $ 150/ton compensation for me. But it is not my loss by half. I did complain to the Alibaba and provide all the proof of quality as well as my agreement and suppliers. But at that Sino Metal Material Co., Ltd. launched a very low level of compensation compared with the original, only $ 50 / ton. I pointed out the damage and sincere resolve but do not understand why Alibaba agree that compensation levels and closed my complaint ?.
According to international practice, when there is a dispute vendors like Alibaba commercial service shall have temporarily closed the supply of goods is subject to a claim and issued a warning to buyers, but sellers still normal operation and can scam more buyer in the world.
I have continued feedback and is awaiting the verdict from Alibaba and hope reasonable solution for all

I ordered a scooter from Merlot Commerce and they were very happy to take my money. I received the scooter in a worn-out cardboard box that had obviously been used for shipping in the past. Having been made of very thin, cheap looking cardboard, the top of the box was completely crushed and parts of the scooter were sticking out through the sides. Upon opening the box, i found broken, scratched and cracked pieces on many parts of my brand new scooter. The styrofoam packing was in small broken pieces throughout the insides of the box. I followed Alibaba's protocol for filing with their complaint department by sending photos opf the box and the scooter parts that were damaged. They put me in touch with one of the managers for trade at Merlot Commerce. I was advised by Alibaba and Merlot Commerce that I could return the shipment to them for a full refund at MY cost, and that was the only reparation they would offer.
I wouldv'e had to pay several hundred dollars more to return their product after already having paid in full for it. All I asked for were the parts to make repairs. I was refused. Alibaba made no attempt to intervene. I contacted them several more times reporting the outcome of this transaction and was told there was nothing that could be done.

A lot of the suppliers are allowed to false advertise. For example. I wasted an entire month sourcing for products only to find out that not only were the suppliers falsely advertising that they were subscribed to Trade Assurance but their MOQ's were way, way off. They claimed that MOQ's were 1,000 when in fact they were 25,000 and admitted to me that it was just a way to attract buyers. When I finally was able to make a deal --- the suppliers refused Trade Assurance claiming that Alibaba charged too much and caused too much hassle. This happened at least 25 times. When I complained to customer service, they acted like it was nothing new. When I filed a complaint, nothing happened and the same old suppliers are still doing the same things. Alibaba is known for 3rd rate manufacturer's anyway, so I've taken my business elsewhere.

Part 2. (Since publishing my review above) So I spoke to customer service and filed a formal complaint on a few manufacturer's who had the Trade Assurance Logo on their website, but refused to allow me to pay for their invoice (PI) via Trade Assurance. This is what I found out. Not only are these suppliers allowed to opt out of Trade Assurance if they want, but, they are also allowed to keep the Trade Assurance logo on their website. In addition, they are also allowed to falsely advertise MOQ's with out updating it on their website. I want to say this. In a three week time span sourcing for products, I came across 98 suppliers with the Trade Assurance logo on their website. All were Gold Suppliers. 93 of them said no to Trade Assurance. 93. Alibaba expected me to fill out and file formal complaints on all of them. I experimented and filed complaints on 2 of them. Good thing I did, because it turned out to be an ADDITIONAL WASTE OF MY TIME.

Part 3, MOQ's. Like I said earlier, I've wasted countless hours e-mailing suppliers for quotes. Those suppliers have MOQ's advertised as 1,000 and when they e-mail back they say that the real MOQ is 12,000 or more. I've complained to Alibaba about it and all they do is tell me to put out a buying request. Ok, but what about the false advertising problem? It's rampant on your website!! And I've put out buying requests and that just leads to your suppliers trying to over sell me.

Alibaba, do not ask me to file a formal complaint. DO THE WORK YOURSELF. THIS IS NOT MY JOB!!!!!!!!!!!!

Ordered hundreds of pkgs. of seed, half were the wrong product, who knows what they were. I started filing disputes and that is when they decided to close my account with no warning at all. Beware of this company.

Was this review helpful? Yes 8

Echo Q. [Alibaba Rep] Hi Larry, if you can not access your account and have not yet applied for reactivation, you can contact our customer service team at: http://servicce.alibaba.com/buyer/contact_us.htm. Hope you can access the account soon!

7/29/16

Tried to use Alibaba to look for some fashion accessories with OEM made. Suppliers did not even read what I am looking for and constantly spamming my email.

Not suggested.

Horrible company; products are never as good as they appear on line. Also, I couldn't return a blouse I bought; they said the website showed that it was a final sale but it didn't! DON'T EVEN BOTHER ORDERING FROM THESE JERKS.

The supplier name is Wuhan Fengwanting Trading Co., Ltd.
its agent is DMA Logistics Inc.
This companies are frauds. Stay away.
He got my money us$855 and kept lying.
I went a Alibaba dispute process but the guy handled this matter does not even understand.
Alibaba actually does nothing.

Was this review helpful? Yes 10

Echo Q. [Alibaba Rep] Hi Sun, we have reviewed your complaint case with this supplier! And according to your contract, this order was placed with CNF, which requires the seller to clear the goods for export, where applicable. However, the seller has no obligation to
clear the goods for import, pay any import duty or carry out any import customs formalities. Since the supplier has already shipped the goods to the designated port, it is the buyer's duty to clear the customs and collect the goods. Hope we have explained this clearly and if you have further questions, you can always contact our dispute agents responsible for your case. :)

7/28/16

Will never purchase again. Purchased the Sterling Silver Ring, Vampire Diaries Inspired Ring, Lapis Lazuli Gemstone. Photo on site shows a substantial ring of decent size. What a received was nowhere close. There photo is so magnified - this company is a joke. The band is only as thick as a quarter. Also, I was not able to write a review on their site. Another clue to stay away. Wish I had read the reviews before I wasted my money.

Was this review helpful? Yes 9

Echo Q. [Alibaba Rep] Hi Abby, we are sorry to hear that you met with trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at:http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly.

7/28/16

Hello guys, just wanted to help someone else to avoid High Per, Highper or High-per.
They think they speak english and tries to fool you on every corner they can (shipping method, wrong parts and lots of other methods)

Be aware, good luck

I bought metal candelabras which turn to be not metal but aluminium. They are shaking, look horribly bad and are totally unusable due to this fact.
I asked for my money back, but the Trade Assurance responded that I have to pay them more money to make an expertise which will prove the poor quality of the service.
I have deeply regretted that I have spent so much money.
DO NOT BUY ANYTHING FORM ALIBABA.

There is no such a thing as Trade Assurance. They do protect only the Chinese manufacturer.

Doggie site!!!!

Was this review helpful? Yes 10

Echo Q. [Alibaba Rep] Hi Mariella, for post-shippment dispute, if your order enters a dispute, you need to arrange for one of the third-party inspection companies designated by Alibaba.com (SGS, TUV Rheinland & Bureau Veritas) to inspect the products. You will need to pay the inspection fee upfront – if the supplier is found to be at fault, you will be refunded for the inspection fee. Alibaba.com’s determination will be based on the third-party inspection company’s report. If the supplier is found to be responsible, Alibaba.com will refund you for the covered amount of your order. Please hire an inspection company in order to protect your right as suggested, so that we can do our best to assist further!

7/29/16

I was a customer and I stopped to buy goods because they high numbers of scammers and thieves there and now I'm starting to work as a publisher to post ads of alibaba so I say maybe this time they can pay something. They promise to earn great money with cpa offers but I found is a lie and as always they stole your money if you buy from them or they waste your time and money if you work with them. YOU WILL LOSE ALWAYS WITH ALIBABA

Was this review helpful? Yes 9

Echo Q. [Alibaba Rep] Hi Fran, I believe you are referring to our Affiliates Program: http://ads.alibaba.com/. And if you have questions about the progress of the earnings, just contact the responsible team at: ads@service.alibaba.com. Usually they will get back to you within 5 business days. Thanks for the patience!

7/28/16