WSJ Wine

Used to be an OK wine club years ago. They even replaced a bad bottle once and gave me a credit when a shipment was wrong, but that was long ago. Now it is very difficult to get a human on the phone; if you do they can't help; they don't resolve the issue; they don't call back; emails are just generic fluff instead of addressing or resolving the issue. And the issue is they won't send the wine! Placed an order back in early July, still haven't received it. Can't get an answer out of anyone. The order before that was delayed 3 weeks by the delivery company. Just more hassle than its worth anymore. Whoever is in charge of 'customer service' at this wine club needs to be replaced.

I've been a member for over 5 years. I've had a few problems like not receiving special event wine glasses even after contacting them multiple times. My last two orders have been problematic. Each time they replaced wines I was supposed to receive with ones on my preference list marked "do not like". I don't mind substitutions but when they send wine types that I have told them I dislike, it is a waste of my money. They also never informed me that my free shipping membership expired, instead they added shipping fees. I tried calling customer service and hung up after being on hold for 1.5 hours. I even tried a couple of the wines that I don't like to give them a chance. Nope, my tastes have not changed. I do not like Chardonnays or Roses. Although they promise a money back guarantee, this was not offered when I emailed them to complain. Time to find a new wine club

I am reading all of these negative reviews and wonder whether we are the only member who has had a positive experience with WSJ wine. We have yet to receive a bad wine and have been pleased with the variety. I quickly learned to cancel unwanted shipments way before shipment and I have never received notice of pending shipments. Other than that I've been completely satisfied.

Last year we had a problem with a shipment, my fault as much as theirs. Customer service was pleasant and efficient and immediately solved the problem. Their response went above and beyond my expectation, making me a very satisfied customer.

So I've ordered a few 12 bottle cases with WSJ and even though they say "money back, guarantee," they don't have good customer service. I have communicated several times that I do not like a particular wine (by saving it on my "not for me" list) and I still have gotten the wine in my shipments. It's frustrating because I have called in about it on a few occasions. What's more frustrating is that the "refund" I get for their recurring mistake is not enough worth my time ($9) when on average each bottle in my shipment is about $15-16. Customer service does not seem to care. Little things like that make me more interested in using a different wine club...

I am shocked that all these people are complaining about WSJ wine club. I have had nothing but a positive experience. We have been able to push off put orders when we want to by simply logging in and skipping. We have ordered 4 or 5 cases and have liked all but 2 bottles. But we aren't wine snobs. I have also recommended to friends. So not hesitate to order

Unfortunately I couldn't call them as it was 7 pm on a Sunday and they were closed. And the deal expired that evening. The online system is a nightmare. Although I've been a member for 10 plus years, they rejected my password ( apparently they've changed the guidelines) and the first one I was sent when I clicked on " forgot password" absolutely didn't work...no number included which was necessary. The second one worked. However I question why if I'm a member a password is needed to check out. I tried to bypass by using " guest check out" as they give you that option but won't allow as they pick up on your email that you are a member. I also had difficulty with changing my address though I'd done that months ago in my online account, yet it still shows an old address. Frustrating. Altogether I spent over an hour ordering what should have taken 10 minutes at the most. That's an hour of my 70 year old life I won't get back! ( and I'm quite savvy when it comes to doing online ordering)

I learned of this when an advertisement came in something I ordered; my coworker and I decided we should do it together and split the package. We agreed on a mix of reds and whites and even received 3 FREE bottles of red. So we received a total of 15 bottles to split up between the two of us which was pretty great. The bottles arrived in the time frame they said they would, they arrived in perfect condition, and each bottle we tried was amazing. The only thing we had to be very careful of is their auto-renew. This is a monthly or 6 month subscription, I'm not completely remembering, but neither of us finished our 7 bottles in the amount of time prior to renewal so we cancelled, but I definitely recommend this if you're a wine lover!

I ordered the initial offering for the Premium Club. After I ordered it I realized it wasn't a good time for me to start with a subscription club, so I contacted them asking them to cancel. Unfortunately, it had already shipped. I accepted the case and asked them to cancel my membership, which they did immediately, without question, without complication. Though brief, it was a positive experience. I found their customer service to be positive and easy, unlike many others' experience described here.

During the pandemic I had the (dis)pleasure of subscribing to several subscriptions. Ranging from horrible (FirstLead?) to mediocre no-name wines (NakedWines).

The WSJ was surprisingly good. Not gourmet level but certainly as good as $12-$20 bottles I'd pick out and enjoy myself for easy drinking. Not some new vintner but known wines with good ratings. 14 bottles and 2 glasses for $85 including tax and shipping is impossible to beat. Cancel/pause was easy and customer service responsive. No idea what 1.5 stars is about, unless people were expecting '82 Laffite Bordeaux to be included for that price and ease.

They sent me an e-mail notifying me of a special case being shipped, and touted a certain wine at "exclusive member price of $ 21.67". Called to buy 2 cases, but they would sell at only $ 44.99. Felt this was extremely dishonest. The customer service people were sympathetic but not able to do anything - all the managers were "unavailable". Giving their management one star is an early Christmas gift - should be in negative numbers. Used the 2 hours on the phone trying to resolve this by terminating my membership. I've had problems in billing before, but after 6 months or so got worked out. This was the last straw. They are just not honest in dealing with their customers.

I have in-hand the written offer for 12 bottles of Tuscan reds + 3 bonus Bordeaux with no shipping. The 12 arrived. After months of phone calls and emails demanding the promised 3, being told I get free shipping for a year (?), American Express found in my favor because WSJ Wines did not provide them necessary info. Customer Service will not ship the 3, want me to pay or ship back the 12 at my expense. I suggested they honor their satisfaction guarantee and credit me for 12 "because I didn't like any of them". Nope. Collection notice arrived today. I wrote to them weeks ago and said I'd take to social media if I got one. It begins.

I opened my server today to find not one, but at least 10 (if not more) emails from WSJ.
I thought someone had pushed the send button to many times, but it turns out that they were coming from different emails! Somehow WSJ must have gotten my email saying that I like wine and then began distributing it all over... Nothing less than harassment because it is happening every day and the unsubscribe button does not work on most of them. I can only imagine if I actually bought something from these vipers!