WSJ Wine

I ordered the Wine Advent Calendar on November 1 and as of December 7 it still has not been delivered and I am told they "hope" it will deliver in 7-10 business days. After several questions to a live customer service representative, they were out of stock but are now apparently back in stock. Very disappointing as Advent starts on December 1. The entire copy and marketing around this product was for Advent and they guarantee delivery by December 1. The worst was there was no communication from WSJ. I had to reach out a couple of times via email and then had to finally call their customer service. Great, great gift idea but you need to make sure you can execute before getting into the retail business. After talking to a supervisor from their outsourced customer service, they could not do anything but continue to investigate my order. I ended up canceling the order. I won't be purchasing from this company again.

If I could give them 0 stars I absolutely would. This business is a total scam. I ordered introductory wine club deal that was $69.99 plus shipping because I thought it was a good deal. I wish I could be writing a review about the actual wine but it never came! Finally, 2 weeks after the original "1st delivery attempt" I decided to cancel my order because there was NO communication that it would be delayed and NO estimate of when I would actually receive it. Every time I called they said there was a FedEX delay. Has anyone actually received wine from this company? Save your time and money and get different wine. Not worth the hassle of dealing with a company that I am not convinced actually delivers wine.

I am a Wine Club Member. Membership does NOT have its privileges. I have had an issue for well over a month with WSJ Wine being unable to process my credit card. No idea why. I have received two e-mails from them asking me to call *******463 to clear up the issue. I have been calling since 5/25, and have spent countless hours on hold. No one ever answers. I also sent two e-mails to their oxymoronically named Customer Service Dept. and never got a response. Time to move on.

I have bough a few orders of when from them but the shipping has been crazy slow. They keep changing the deliver date and the last order I placed with them was suppose to come with free wine glasses. The wine showed up but without the glasses. When I called them they basically told me that they were out of the glasses and since they were free I could go pound sand. I will never order anything from them again. Terrible customer service. Not worth all the problems!

Two years in a row I ordered wine for Christmas gifts. And told they would arrive before Christmas. Two years in a row they will not arrive before Christmas. I had hoped this was an isolated issue the first time.and gave them another chance... well it wasn't. Contacted customer service and got two different answers on why it would not arrive until 4 or 5 days after Christmas. I'm extremely disappointed and will never give them my business again. The people in customer service could care less and offered nothing to expedite shipping. I guess one needs to order 11 months ahead of time to get it by Christmas. Their are two many other options out there to put with this kind e commerce. Don't waist you time and money with these people.

I initiated an online chat with customer service re. Cancelling my membership, twice. Both times I was told I did not have a membership. So I dug into the site and located my membership #, and then asked again. I was told that he rep. Could see that my membership "was being cancelled already"...? Here's hoping it is over and I do not receive another shipment.

So disappointed in this company. After I ordered their trial case of wine, I ordered another special offer case before my next delivery was due. I checked after one week and there was no update on the status of the delivery. At that point I sent an email requesting to cancel the order, no response after two days so I called to cancel that order and my wine club membership. The next day I finally received an email from customer service saying they see I called and cancelled the order. Four days later an email arrived saying the order was shipping, I quickly replied it should not be shipped, of course it arrived the next day.

Their policy states that "If you are not completely satisfied with any wine, for any reason, just let us know and you'll receive a refund." It does not say how much they will refund. I complained about a wine that tasted like grape juice and paid $161 for the case, they refunded $4.61. Since I then opened a 2nd bottle and it also tasted bad, I decided not to order again from them. The introductory case was well received, so it seems that once they have you, they can then send inferior wine and back it with this paltry refund.

The WSJ Wine Club erroneously charged my card $194 on 8/13. I called and emailed on 8/14 and was told the money would be back in my account in 3-5 business days. I called on 8/21, as the money had not been returned. They apologized, and assured me it would be back in my account within ANOTHER 5 business days. I called yet again on 8/29 as they STILL had not returned the money. I was told they'd forward the information on to the billing department and it would get resolved the following week. They would not let me speak to the billing department myself.

This is theft, straight and simple. They made a false charge, and over two weeks later they're still promising to return the money but are not doing so. Do NOT give them your credit card info.

I am a returning client of the WSJ Wine Club who ordered 2 cases of wine for my father the week of Father's Day. Today is July the 9th, and it hasn't been even attempted to be delivered, despite having called twice and being reassured by a supervisor that everything will be taken cared of! Now I don't belong to the club, but like to buy wine for the wine drinkers in the family as the occasions fit. I would buy a lot more, but I seem to have trouble with just a most basic order. Supposedly resolved by a supervisor. Thanks again WSJ wines. I really appreciate everything.

It's impossible to get in touch with their customer service. Once you do, they can't find your account and put you on hold and you get disconnected. They encourage you to use their website, but even that is a hassle and not user-friendly. I canceled a shipment due to travel on their website and it didn't really confirm it was canceled. Sure enough, 2 weeks later they charged my PayPal account. I was on hold for 1 hour 20 minutes only to get a helpless customer service rep who disconnected me. The delivery service just leaves the wine unattended without any signature required... should be a violation of state law.

Contrary to the rest of the reviews here, my experience with customer service was actually pretty good. I mistakingly placed an order for all whites, which I meant to be all reds. I immediately called and they said it was too soon to see my order in the computer and suggested I send an email. I sent an email and got 2 responses. The first said I could not change the order and then a second email minutes later confirmed the change. I really had no clue what to expect when the wine arrived (which was timely) but they had gotten it right with all reds. This is where my rating goes DOWN because the majority of the wines are simply NOT GOOD. Unfortunately I will be cancelling my membership, fingers crossed I don't have the same trouble doing so as the rest of you.