WSJ Wine

Ordered from them several times, usually requesting delivery to a FedEx location near my work since I wasn't often home on the expected delivery day. Wine was good, once even very good. The last time I ordered, we were going to be home and allowed them to deliver the wine to us. It wasn't delivered that day. Then I got an email that my wine had been delivered. I emailed them saying that nothing was delivered. To that I got a response hoping that I was enjoying the wine that was delivered. Next I called them. The persone who responded had basically no aurhority to do anything except take an order. But they promised a next day response. That didn't happen so I tried one more email, getting another response that they hoped I enjoyed my wine. Finally I contacted my card companyt and was granted a chargeback. About 6 months later, they sent a letter saying that I was supposedly returning my wine but they hadn't received it so I owed then $160.74. I tried one last time, sending their letter back with a note abour what had previously happened. THe only response has been a continuation of dunning letters. This company apparently only cares about your money. Their customer service consists of them saying that they hope you are enjoying the wine that you didn't receive.

I HAVE BEEN A MEMBER FOR ABOUT A YEAR AND WAS NOT TOO THRILLED FROM THE START; ONE LARGE ORDER I HAD TO CANCELL DUE TO THEIR DELIVERY DATE WAS WEEKS AFTER THE ORIGIONAL ORDERED DATE, I HAD TO CANCELL THAT ONE AND ORFER FROM SOME OTHER PLACE.
MY LAST ORDER WAS FOR 2 CASES, ALMOST $400.00. A FEW WEEKS LATER ONE CASE WAS DELIVERED WITH A NOTE FROM THE SHIPPER THE OTHER ONE IS BEING SHIPPED. ABOUT A WEEK LATER THE OTHER SHIPMENT CAME IN MINUS 6 BOTTLES. I CALL WSJWINE TOLD THEM ABOUT THE SHORTAGE AND I OFFERED TO CONTACT THE SHIPPER BUT THAY SAID THEY WOULD HANDLE IT. A FEW WEEKS LATER I CALLED AGAINE AND THEY SAID IT WAS SHIPPED AND NEXT DAY 2 BOTTLES WERE RECEIVED. AFTER NUMERIOUS EMAILS I HAVE HAD NO RESPONCE FROM THEM ABOUT THE MISSING WINE.
SO MUCH FOR THEIR GAURENTEES.

WSJwine executives are oblivious about the uncaring attitude of their customer service representatives, especially to their Indiana customers. This is in part about the private courier service that WSJwine uses to deliver orders to paying customers in Indiana. Now, here is where WSJwine is getting a deservedly bad rap. The WSJwine customer representatives are giving false information to Indiana customers. They tell us that Wine Direct out of Ft. Wayne, IN is our designated carrier, That is inaccurate. I called Wine Direct and spoke to the fulfillment rep. He said, OMG!, I have receive multiple calls from disgruntled WSJwine customers daily! He said, I have a number that you (I) can call. The number he gave me was another vendor in Ft. Wayne, IN. The lady answered my call and said I'm not even surprised anymore, I have received so many calls from WSJwine dissatisfied customers. She said, I do have the correct number to call. I called *******264 and low and behold it is a different Wine Direct, however, they WILL NOT return my calls. So there you have it! I ordered my wine on November 8th and here it is December 4th and still no wine delivery! WSJwine did keep my money though! One more thing, I do not understand how a prestigious organization like the Wall Street Journal, New York City would even allow their name to be affiliated with WSJwine! I do have an email prepared for the Senior Vice President of the Wall Street Journal o behalf of all the WSJwine customers who have been rear ended by this company! Also, I will be contacting the Better Business Bureau. ********UPDATE********* After emailing the Senior Vice President on 12/4, I received numerous phone calls and my wine was delivered first thing Friday Morning 12/6. Also, I cancelled my subscription this morning 12/9 and also ask to be removed from their mailing list. I will NEVER do business with this company again and you shouldn't either!

I placed an order for two cases of wine totaling $368. Immediately upon entering the order I discovered that the wrong address had been entered. I immediately called WSJ Wines to correct the delivery and was told that the order hadn't come through yet so I would have to call back. This was mid morning. I called back late afternoon of the same day, but was again told I would have to call back to make the correction. I called back the following day, and finally was told that the address had been corrected. The wrong address was my daughter's house in Florida, but they were not there, and in fact have not returned to that address yet. I received a call from my daughter telling me that she had received a call from a Florida neighbor telling her that she saw wine sitting on her front porch. WSJ says someone has to be home to sign for a shipment of wine, but it was delivered with no signature. When I called WSJ Wine to complain, I was told that I would not get credit unless the wine was returned. I explained that was impossible. The friendly neighbor was no longer in residence in Florida, I was in Virginia, my daughter was in Maine, and therefore it was impossible to arrange for the return of the wine. I filed a claim with American Express, was given credit, but then it was reversed with a letter from WSJ Wines stating that "the customer made no attempt to contact us or request a refund." I not only called them, I also wrote a letter to them and also to the Wall Street Journal. THIS IS A SCAM ORGANIZATION. I would suggest that if you want wine delivered, you look elsewhere. Also, had I been able to return the wine, you might very well get a case of wine that has cooked outdoors in the Florida weather.

I ordered a case through this company off of an offer I got through HelloFresh. They stated they may be a weight due to overwhelming response, no problem. I received my case in a fairly timely manner but when I opened it I was very disappointed. I PAID for a case of mixed wines, half red/half white, and received ONLY red wines with a note stating they took the liberty to change my order instead of making me wait.

I contacted them stating I would not have purchased from them knowing it would only be red wines and stating I wouldn't have minded if they had taken the liberty in changing the "brands" of bottles but keeping with the type. They offered NO solution other than returning the entire case through my own payment of shipping for a refund. I offered them multiple solutions including my purchasing an entire case of white at half cost and they refused. I then asked for my account to be deleted because I had no intention of ever purchasing from them again.

Forward a couple months later. They take $200 out of my bank account for another case that I never even purchased. I called and asked AGAIN for my account to be deleted and for a refund on this case I didn't even want. They said they canceled and I would see a refund in 3-5 business days

Forward SEVEN business days later, no refund. I call AGAIN and they say "the cancellation was never processed we're doing so now". I've had to call and ask them to cancel my account and refund me THREE times for a mistake THEY made. With ZERO apologies or "make right" offers.

BE AWARE AND STAY AWAY. I've had great experiences with Naked Wine if you are looking for a Wine service.

I am writing to tell you about a recent very negative and suspicious experience with the Wall Street Journal Wine Club. My uncle passed away over 5 months ago he had a bill in his possession for the Wine club. We contacted them and told him that he had passed away. The wine had not been received and was returned to the company. They state they cancelled his bill and account. Since that time, we have gotten 2 bills (April/May). We contacted them each time they informed us that in the system it showed that we spoke and that his account was resolved. They stated that we should ignore the bill and that the billing department just had not caught up to the new information. Yet again today August 22 we received another bill for the same wine and a warning that collection may be called. I contacted the company again and asked for a manager. The manager proceeded to tell me that there is no record of my contacting the company and that he would not speak to me unless I sent him a copy of the power of attorney. I asked for his supervisor or the billing department this man Luis(who would not give me his full name) said there was no one above him to talk to and that customers can not talk to the billing department. We went around in circles for some time until I choose to end the call. First of all the red flags went up for me in that I had resolved this bill many months ago and we have no obligation to them. Probate is long over. 2ndly when someone dies if required you could ask for a death certificate and or a copy of the court order for the personal representative, but a general power of attorney does not apply. I became very suspicious at his request. We also closed out al his accounts and for the large majority they were happy to be informed- no hoops necessary, this included all credit cards etc….

As stated this issue had been resolved the customer service people, we had spoken to stated so. This Luis would not budge nor provide me with anyone who could help he was a complete gate keeping stop gap who clearly didn't know what he was talking about. I would not trust this company, nor would I recommend it to anyone. They have serious billing and staff issues. If they needed proof of death, I would have sent it out in March, at this point I am highly suspicious. The fact that I could not speak to anyone else who may be more helpful is a big red flag. Do not support or trust this company!

Initially my experience was fine and I had no problem changing/skipping my delivery online. The wine was delivered carefully packed and undamaged.
After a couple years the emails pushing to buy special shipments were filling my inbox. This led me to ignore most of them. Then they slipped into one of them that they were sending me a special shipment that I had not ordered and was not part of my regular schedule, but that I could call to cancel it. Guess what - there was no way to do this online. I was irritated I had to, as an inconvenience to me, call them during their business hours and be on hold until I got a customer service rep who told me that special shipments can't be cancelled online - you have to call. As such, there is no documentation. Luckily, they did cancel it. Bad policy.
They especially push wine during the holiday period and I do not like a case of wine delivered during winter because of what might happen to the wine sitting in delivery trucks in subzero weather and given that bad winter weather is really unpredictable. Online they have a limit as to how far out I could push my delivery, which I pushed to January, and my shipments, when I had them, were usually near the end of the month (However, I fully intended to then push it out to March or April). However, the last straw was when I received an email on Dec 25,2019 saying "shipping soon". This was about 3 weeks earlier than it should have been. Some kind of tricky way of hoping I wouldn't notice this on Christmas Day and it would get past me? It was obvious to me that the correspondence was deliberately programmed to be sent on that day. Further, when I went online to immediately push out the delivery for 3 months, the website had an error message and was dysfunctional for changing orders. Yeah, how convenient. I could not find any way online to cancel my wine club account either. I didn't have time to call during the holidays. I sent two email correspondences cancelling the shipment and cancelling the wine club. I asked for documentation. The auto email I received said that due to the amount of correspondence, they won't get back to me for 72 hours. I just wonder how long I would've had to sit on the phone had I called. They never sent back confirmation of my cancellation, as I requeted. However, after a few days I checked and it shows "cancelled" on my account.
Bad customer service. Pushy sales tactics. Slippery dirty tactics to get cases mysteriously delivered to you. Very limited online ability to change orders - especially if you only want deliveries during spring and fall. The wine is fine if you are not picky.