WSJ Wine

Where to start. I have tried to order TWICE and both times it was a logistical and support nightmare. First my order was "held" without reason when I finally got someone on the phone they needed to reconfirm my information. Then my order was randomly canceled because "information couldnt be confirmed" the rep told me there were no notes on my account from when I previously called in. I had her reset the order up and asked if everything was fine... WHAT WOULD YOU KNOW the same thing happened again. Do not even waste your time. Naked Wines and Winc are far better service.

A wine club only needs to do a few very simple things right to be a "good" club. Namely, deliver good wine, at a good price, in a timely fashion, and have a customer service that listens and helps. Unfortunately, WSJ Wine Club does none of these things. With one exception, when I cancelled my membership and the most recent, next wine, shipment the wine and billing my Credit Card happened in about 2 days. A record for this club! WSJ Wine still has not made this right after 6 months of arguing with them. DON'T JOIN THIS CLUB!

These folks are the most arrogant yet disorganized "organization" I've ever experienced. If you join this wine club you will need to seek serious counseling shortly thereafter. They are still (after 1 yr) attempting to bill me for wine that I owe 0.00 for. The left hand definitley doesn't know what the right hand is doing! BIGGEST JOKE of a "WINE CLUB" I've ever been a part of. TERRIBLE! Going to send a bill to a national collection agency for money I DO NOT OWE! They're in for a BIG surprise! LOL Call them; I guarantee you'll be on the phone for over an hour if you don't hang up! I swear; Ive been there. I can't possibly say enough BAD about these idiots!
Freakin A Holes

If I were going to start the world's worst wine club as a spoof for Saturday Night Live, this is how I would do it. List "preparing to ship" for 2 WEEKS and then delay it another week past the scheduled delivery date; send crappy wines covered in dust; hired RUDE, incompetent customer service staff who's only goal is to get you off the phone; make cancelling difficult; continue to annoy customers with promo emails AFTER cancellation, even when they specifically asked to be removed from any marketing lists. I am at a loss as to how the WSJ allows its name to be associated with this debacle.

Surprised that WSJ would lend its name to this fraudulent operation. Tried to order a case of wine to arrive on Valentine's Day. Nothing on their website could let the user know, that by ordering a single case of wine, you are enrolling in a "Membership" with recurring payments. This is pure consumer fraud. If you try to print the website pages, it will not print the image, but instead pops up a lengthy and one-sided contract(!) that was hidden from anyone who was simply interacting with the website and not printing it.

On top of that, they were never able to accomplish a single delivery to my house, which is easy to find and receives many deliveries. There was a disconnect between WSJ Wines and FedEx; WSJ said that their system had "generated" and address for me - why would a merchant "generate" a customer address? Finally, in April, 2 months after my order, I received a frantic call from FedEx saying they needed a "suite number." This is because FedEx was, once again, trying to deliver to a random office building instead of my home address.

I've wasted hours and frustration on these scammers and am only happy to escape after cutting off all connections with them, after finally receiving the one shipment.

Out o 20+ gift cases ordered, 7 were delivered with broken or missing bottles. No confirmation was given for the gifts delivered. It has been a very embarrassing experience for my gift receivers..

We have been receiving wine from WSJ Wine for about a year. The initial price was fair and subsequent orders fell into the $180 range. A large chunk of this is shipping. The first issue - billing is done two weeks prior to informing you of the delivery. Once you are informed, you cannot stop it or delay it. You will have already paid. Second - I have attempted to delay the delivery due to being out of town or just wanting to push it out a while but they ship the wine anyway. Twice now, the wine was left on my porch for my teenager to bring in (Fed-Ex illegally not getting an adult signature) the house two hours after the delivery. 100 degrees and 4 bottles ruined so far, the company wants me to pay to ship the bad ones back rather than credit and provide descent customer service. Do yourself a favor, go to Specs or Total wine and buy a case and save the hassle. One note to remember prior to signing on, the wines sent to you come from a wine store in your state. Each time a different "store" just sticks bottle in a box and mails them to you. Cut the two middle men out and drive to the store yourself.

I ordered an Advent Calendar Special on October 9th 2019 and was assured I would receive it by Thanksgiving for the Start of the advent Season. Called 2 weeks ago inquiring why it was showing a hold status and they assured me the shipments were going out on time. Called again 2 days before Thanksgiving and was assured the orders were going out. Called Day before Thanks giving was told still had not shipped but would be out no later than Friday November 29th for overnight delivery for Today. Called today - Still has not shipped and Customer service apologized and actually Hung Up on me before I could ask any questions. Very Disappointed - A special gift has been ruined and they lied to me for 2 weeks.

I have been with the Club for 6 years, for the most part few problems and no need to contact Customer Service. We recently moved and updated our address on-line. A month later, they sent a case of wine to our OLD address. Instead of them getting in touch with FedEx, they made me tell FedEx to return to them. Since that time, we received notice that we were past due. When we called, they said that we owed $108 for a 2008 introductory shipment (we did not continue service at that time, only joined the club in 2014). Yes 2008! And until we got our account brought up to date, no more shipments!. After several calls to Customer Service to correct, no luck. Since I have used Quicken for decades, I was able to review my charges and actually found the credit card charge for the shipment they now say I never paid for. The Customer Service Rep was so condescending, did not care what we had to say, just PAY UP or no more wine. We are looking for an alternative club to join so suggestions welcome.

Ordered the Xmas special via mail called and they never received my order. Then called and ordered via phone early Jan 2019 and order was to be delivered Jan 22-25, still NOT DELIVERED! When I called and my son called 5 x they said deal with fedex it's out of our hands! They don't understand customer service but did take my $$$ and I got nothing. Tried to deliverr 3 x my son was home all 3 times and never rang the buzzer. Wine now back in warehouse and I still don't have wine! There is NOTHING GOOD ABout THIS co, worst customer Sevice ever! Buyer beware, find another co! Classless!

Signed up at the suggestion of a friend a couple of years ago. First year was great. This year has been awful, wiht cases of wine that I specifically asked not to get, varietals I told them I hated, and the last two reorders of wine I do like - both cased the wine was skunked. Trying to get a refund from them is an exhausting, frustrating experience. If this was a brick and mortar shop, they would be out of business. Cancelled my order today after receiving the 2nd batch of skunked wine. The service rep asked me AFTER I cancelled, if there was anything else she could do! Really - give me the wine I paid for! Stay away. I think they have deep, deep problems.

I've had a horrible experience with WSJ Wine. I placed an order for a mixed wine box (both white and red), and received a box of only reds. I checked my order statement and it says red blend, so I assumed I made a mistake. Customer service has been terrible to get into contact with: I was on hold for 30 minutes, then another hour on a different day, sent an email and got no response, and then was on hold for another 1.5 hours before finally talking to someone. She was very nice and was helpful, sending me a FedEx label to send my red wine box back and get a refund. I tried to print the label and it says it expired, 3 days after it was sent. I then tried to reorder the mixed wine box, assuming I made a mistake, and after I confirmed the order was correct, I hit send. And the confirmation page says red blend! WSJ WINE CHANGED MY ORDER, WHICH IS WHAT MUST HAVE HAPPENED THE FIRST TIME TOO.

DO NOT ORDER FROM THIS COMPANY! You will be incredibly frustrated throughout the entire experience.

I ordered WSJ Wines Advent Calendar on October 28th. It was scheduled for delivery on November 10th. When it had not delivered by the 15th, I followed up over the phone and was told they "were a little behind but it would definitely deliver by December 1st. I followed up again on November 29th, only to find it had not even shipped. When I called back on December 3rd they informed me I had received a refund because they were now out of stock. Aside from a half hearted apology, nothing else was done to make this right. I don't mind paying extra for service, but when that service doesn't happen it means the WSJ Wine club is simply overpriced.

Placed my original order with an obvious unbeatable deal. Kept on getting e-mails with my estimated delivery date being pushed back, and back and back. Finally got ahold of someone who has excuses about them being out of stock of glasses so it would be an additional 3 weeks until I received. I told them to ship WITHOUT the glasses - and they wouldn't. I obviously led my order and membership and they said I would get my back within 3-5 business days. NOTHING yet. BE AWARE & STAY AWAY!

I ordered a Wine Advent calendar 2021. The indicated ship date was November 18-24. After not receiving it and seeing the expected arrival date move into the future daily I reached out to customer service. They indicated they'd look into it and get back to me. At that time they seemed to cancel my original order and created a new one but did not follow up with me or send an email. I emailed again and they indicated that the new order had been generated (I had not asked for this as obviously we are pretty far into advent now). They indicated that it would ship in approximately 14 days (today is December 7, so that would put the advent calendar arriving 4 days before Christmas), but could take longer. As this was a gift I certainly don't need it anymore and the fact that no one reached out to let me know they wouldn't be able to fulfill it within a reasonable time is quite ridiculous. In addition there has never been an attempt at recovery just a patent explanation that this is the way it is. I'll be doing a chargeback.