Because their service sucks and very quick to deduct the card but very very sloppy service

I never received my wine. I called customer service, and she said my order was cancelled, but she cannot see why.

Fast to take your money - but never deliver the product

Because they are lowlife rip offs, suck you in with a cheap order, then try to lock you in after your dis satisfied, told them 3 times I'm not interested in anymore orders, but they keep hitting my account open dispute on ebay,
Horrible reviews, run run fast dont get sucked in baddddd company!

Probably from not reading fine print. As a customer if you are unhappy ask to speak to a Supervisor. Customer Service Department is to help the Customer. Most complaints I am reading deal with issues with Fedex not with WSJ. Issues with wine out of stock and being replaced with similar bottles does not sound like a problem. It sounds like a company fulfilled orders as all advertising states "while supplies last"

As consumers educate yourself on how all purchases and return policies work before buying from anyone!

Because their customer service is mediocre. They confirm orders via email then do not ship them. I did not realize the orders were cancelled until I checked my order status on their website. In my case, the excuses I got when I called were: 1. "PayPal refused your payment." (PayPal never refused to pay for an order from any other merchant for me. My account information on PayPal was up to date.) 2. You do not have a current credit card on file. (I checked my account status on their website. My credit card information was up to date and accurate.) 3. Your account is past due. (They did not bill the credit card that I had on file with them.)

I spent about 30 minutes on hold over the course of two days to correct my "overdue" balance. Their customer service representatives seemed to have no idea what I was calling about when I called to discuss the bills I received from them in the mail.

I suspect strongly that after you join their "Advantage" service with pre-paid shipping for one year, they find excuses to not ship your orders to you to save money for themselves. I say this because I had the same experience with their Advantage service about four years apart.

I have been quite pleased with the wines I received from WSJ - once they are delivered.