WSJ Wine

I ordered a WSJ Wine Advent calendar for delivery as a gift in November. It arrived at the recipient's home with four broken bottles. The contents of these bottles had leaked out and ruined the calendar, and left a stench. We contacted WSJ Wine customer service and was told they could not replace the shipment because it was sold out. They offered to give me a credit. As it turns out, the credit was for the four broken bottles, or 4/24th of the cost. After back and forth by email, five weeks later WSJ Wine offered to send a shipping label to return the gift for full credit. Who keeps foul smelling damaged goods around for five weeks? Ultimately the credit card company intervened in my favor. Buyer beware - WSJ Wine apparently does not know how to ship wine, and has very poor service.

This is eerily similar to another review here. I've bought a wine advent calendar from them for the past few years. For 2024 the packaging was clearly cheaper and one of the bottles broke during shipping. I contacted customer service and they refunded the broken bottle. I said I wanted the whole thing refunded and they said yes, but I would need to send the whole thing back to them. I sent it back but didn't receive the refund. When I reached out they said I had to prove the refund had been delivered. When I proved that they said a refund would be processed. It still wasn't and when I reached out again they said they could only process a physical check refund and that would take a month. I never received anything from them and had to go through my credit card to be refunded. Horrible company, horrible customer service. I would never recommend them.

Decided to try a new advent calendar this year and settled on WSJ thinking their brand would showcase excellent wines. So far I am on day 12 and only 2 wines have been drinkable. It is a bit higher priced than competitors and while the wine arrives in a festive box. The taste is awful.

If you order this advent calendar it is best to pour right down the sink.

We like their wines and their prices. Usually, the orders are filled without a hitch, but sometimes their systems get messed up and we get overcharged, or some delivery gets missed. Over the years, every issue we've ever had with them was eventually resolved. They appear to be often inefficient, but ethical. (Twice we've had to go to the BBB to get their attention, though.) Hint: we *never* deal with them by phone; all communications are done via email with Customer Service, and we keep careful track of all emails sent and received, and follow-up meticulously.

Garbage wine, inaccurate tracking, poor packaging and abysmal customer service.

Predatory business practices. I canceled my subscription and they are telling me I still owe $190 and they are contacting debt collectors. This is the worst customer experience I have ever had with anyone. The customer service rep Amy who I dealt with was rude and aggressive towards me. I wish I could do more to warn potential customers of how this company operates. Save yourselves

I cannot get in contact with WSJ Wine to get assistance with FedEx losing my package. I have called on four occasions and have remained on hold for 30-40 minutes at a time and no one ever answers.

To get around that, I tried filling out the online form. I did that twice and have received no response. I just sent a Facebook message, and I assume I will receive no response from that, either.

And to top things off, I have been charged for the shipment that I never received. So now I am also dealing with that, as I can't get WSJ Wine to do their part.

I remember calling WSJ Wine in the past and being able to get help very quickly. I do not know what happened, but it certainly isn't good. I have been a member for years but I will cancel my membership once this matter is resolved.

I eventually purchased premium membership for free shipping. Suddenly my tax went from 10.50 to 32.00! Spoke with them twice and they made promises but fulfilled none of them. They also lied to me! I have cancelled my subscription!

I cancelled a year ago and today I got a charge of $94.79 for 'free shipping'. I called to question this and I was told that when you cancel your wine membership, you are not also taken off the 'free shipping' list. I protested and they agreed to refund the charge, which will take 30 days. So now I have to keep checking, for a month, to not let this slip through the cracks. Never again, stay away.

Very expensive, employees are cocky and arrogant. They have the attitude of "you need us, we don't need you".

I initially signed up with a promotion for this company in 2021. Approximately 1/3 of their wines were of decent quality that I sampled. I wanted to cancel the account and found it very difficult. Two years later (2023) they sent me another promotion in the mail. I took a gamble and signed up for the promotion again and they charged my credit card, but refused to ship me the wine. I called them to find out what was going on and they told me that because I canceled their membership one time (2021) that I am never eligible for another promotion and that's just the way it is. I have no interest in ever doing business with this company again

I ordered Omaha Steaks and within the order was a coupon for $150.00. This coupon is worthless in every State. If I were management at Omaha Stake, i would never put this coupon in my expensive steak package. I wil never purchase from this company or Omaha Steak because of this. Wow... What has happened to management.

No response to multiple password reset requests. No response to "contact us". Lastly, got a letter that they would send an "enhanced" shipment next time for an additional cost. So, I signed up for one cost and they are going to charge more.

I received a Wine Voucher from WSJ Wine (Gift Card) from Omaha Steaks.com. Within my order I received on 12/09/2023. On 12/10/2023, I tried to place on the phone, I was left on hold for an hour and a half. I called twice and the line was still busy, saying, "High value of calls." So, I went online and checked their Reviews. What an eye opener. I was going to order online, I changed my mind after reading their reviews. Omaha Steaks.com need to disconnect their Selves from WSJ Wine (The Wall Street Journal). Good Luck and Happy Holidays.

Worst wines ever... when I called the to cancel the subscription they kept trying to not cancel it and sign me up for a different membership. I had to escalate to a supervisor and refused to give me Work ID numbers or confirmation numbers of the cancelation.

I got a $ 100.00 Wine voucher for them. Says type wsjwine.com/AFJT001 i GUESS THATS THE CODE
It opens thier web site with a special 12 bottles for $ 109.00 saying $ 100 savings has been applied.

So I decided to just type in wsjwines.com and the same offer came up but was for $ 69.00 "Same wines in list" plus it gave you two bonus bottles of white and wine glasses.

Such a scam

This club use to be excellent. I'm not sure what happened to their business management but it has gone down hill a lot. Shipping is a joke. Inventory is a joke. Customer service is poor. You may get someone else's order, they may swap your order for something else because of inventory issues. It's so mismanaged it's become a contestant pain in the butt. Don't waste your time on this one.

Real wine bottle on the left, WSJ on the right. I am on hold, as I write this review, to cancel my membership. What a joke!
10 min later... just got off the phone with WSJ customer service, the guy tried to argue with me that I must have been mistaken in the size of the wine bottle... needless to say he lost that argument. They do not give out cancellation Confirmation number, so in 24 hours I get the pleasure of calling back, being on hold just to explain this all over again. JOY FOR ME!

Absolutely terrible customer service. Good luck trying to cancel. Waited on hold for 2 hours to cancel the subscription and still never spoke to anyone. I had to block transactions through my credit card company and they still found a way to send the wine and charge me. Still had to pay to avoid it going to collections. RUN! Also they have zero affiliation with Wall street journal its a scam.