WSJ Wine

I have now had this for less than 5 months. The first one was great, the second one was a month late and I had to call them 5 times (granted it was around thanksgiving, but didn't arrive until closer to Christmas). 10 minutes ago I just got a text that I need to be home to sign for a third case. It is barely a month after and they were supposed to send every 3 months and I was planning on cancelling after rating them. Screw that, now i'm just cancelling!

I received two cases of exactly the same wine on the same day and called to return one and not be charged. I was told that once they received word that it was received in their warehouse that I would get a credit. I verified that the warehouse received it and called a few days later, as no credit to my card was made. They advised that I was only charged once and the return was needed to prevent a second charge. I have sent proof of the two charges and continue to be told that it is being investigated. Still no response.
My ability to get this resolved is blocked by the lack of adequate customer service support.
This kills me because I really enjoy their wines.

First off, the wines are fine but at this point I've had so many duplicates I am hardly "trying anything new" anymore. This box has 6 wines, all duplicates, and several which were also in the last box and had 2-3 bottles of each. So, I just received my 4th box, which arrived 20 days after my last box. This subscription is supposed to be quarterly- as in one box every 90 days. I called and they informed me that they send out a full-price holiday box and another mid-summer box unsolicited. Each box is $190- so if you spring two extra boxes on every customer each year for a total of $380 that you did not agree to. They said we would have sent you an email - you would have had to read it and opt out of it to not receive this holiday box. It is just so predatory and wrong. I cancelled my account.

They use FEDEX, very unreliable. Spent three days waiting at home for our first delivery. You have to be home to sign for the wine. FEDEX says the case is out for delivery, no show the first day. Out for delivery a second day, nope! FinalIy, the third day it arrives. Temperatures those 3 days were 10 degrees so the wine was no good and one broken bottle (once on the truck it stays there).
I asked for a binder to keep the helpful wine cards in (3 times), apparently they have them because I see one in one of the review photos, but never got one. You are responsible for buying a case, I believe quarterly (probably more frequently but I'm shooting from the hip), but then you will have a case just show up, a "custom case" based on your preferences! Thing is, I would say maybe a third of what we received was good, not even great. Just found out that it was 8 months ago we cancelled the wine club, but we got a $90 shipping club bill today. Surprise! If you choose to pay a flat price for shipping, it is a separate membership, so you have to cancel both the wine club and the shipping club when you are finally fed up. There are so many easier ways to get great wine at a good price. I just don't see why you would want to spend all this time being frustrated! Gone and never will return.

WSJ wine is the worst service I've ever encountered EVER.

First, they sent you wine even though you have called and requested the service.

Second, they ignore your membership status and continue to send multiple times.

The worst, when you return the case in its original state, they still mail you regularly to pester you for full payment!

They have the gut to call you delinquent when they - send you crappy wine that you clearly stated no longer needed, and me returned them with care.

That's not the end of it! I tried to contact through email, mail and phone - no response!

Be very careful with this crappy business and make sure that you don't make the same mistake!

I laughed over all the complaints about not getting your wines. You weren't missing much! Despite several different "wineries" and several different "grapes" they all tasted the same (the reds). I have a pretty good nose and taste for wine and think this is a huge scam. I also noted the same materials were used on every plastic top cover and cork. It may not be exactly the same grapes, but WSJ Wine is definitely overseeing production of these for $1 a bottle somewhere and acting like each wine is something special. I cancelled and they promptly refunded me for the wines I tasted and didn't like, so I give them a plus on service.

I have ordered these for years and enjoyed them with my family. This year my calendar came without the cover for the advent calendar. So no doors to open, cannot stand up on its own since the bottles will fall out. I called wsj for what should be a simple...send a cover out. Well, no they cannot help me. They will replace the whole unit not just send a cover. And guess what it will take 7-10 days to ship it. Where is customer service these days. To be honest what we all enjoyed was the month long lets have fun trying the wines. To be honest the wines have not been very good in years past. So next year we will move on to another wine advent calendar and pass up the WSJ.

I'm very dissatisfied with the customer service from WSJ. I was charged on 9/17/2020 for a case of wine that never came. I inquired a few weeks later about the delivery, and was assured it was on it's way. Two weeks later, no delivery. I asked for a refund of the $189 that they charged. To date, I still don't have that refund. I've called three times (currently I have been on hold now for 21 minutes) so I thought I would write this review. 6 emails, 3 calls and I'm still waiting for an answer. Not cool.

Despite the WSJ branding, the customer service staff is poor at best. Also, I have been overcharged several times and the customer service team was less than helpful. Ultimately, I had to go to my cc company to resolve it.

The wine selection comes from a warehouse in Boynton Beach, FL. The appearance of the bottles indicates most of them sat around a warehouse and collected dust and dirt. They promised everything and delivered poor quality wine. I had cancelled but they kept sending and charging. Customer Service also handles several other wine clubs - and it all came to me from the same Boynton Beach (surplus) warehouse. I travel(ed) extensively and the club promises "signature on delivery" but someone forged my signature on the FedEX delivery and took my wine - WSJ claims was delivered to me. Several attempts to recover failed, even with AMEX after I got them involved. Wall Street Journal should be embarrassed having their name attached to this wine club.

Order shipped on 1/22 and it's not getting delivered until between 2/519 -> 2/8/19. ARE... YOU... KIDDING... ME. My girlfriend's birthday was 1/26. Nice work. This is by far the longest shipment method I've ever witnessed. This place sucks. Not to mention, terrible customer service. Once the shipment leaves their facility, welp, too bad... you'll need to deal with FedEx Ground directly to figure it out. Unreliable is an understatement. Oh and one more thing, thanks for ruining my girlfriend's birthday. The well is STILL dry.

This is April 28th. Supposed get my wine end of March. Held up because I pay a year ahead for shipping and it never got posted. Have had four calls in about this. Now I'm supposed to get it first week of MAY. Horrible experience. Try another vendor.

Placed an order on November 2... was promised delivery dates of November 8-12... didn't receive a thing. Numerous calls to customer service line in which they fed me false promises, differing delivery dates, and multiple excuses. They claimed it was sent to FedEx for delivery which was never true. Emails weren't answered. Facebook live chats were simply useless. Finally got a delivery date of November 20 and FedEx was unable to deliver because the shipment was damaged. So WSJ Wine charges your credit card but does nothing to reply or refund your money. Never order from this company!

The first few deliveries were per contract, but then their true deceitful nature came out.
Double charging through duplicate billing shortly after the original in attempt to hide their theft. Once discovered their customer service acts as a firewall, as they refuse to return the money they've stole.
This former customer is glad to pursue them through the State Attorneys Office and Better Business Bureau.
They should be shut down and prosecuted..

They took over $250 out of my Bank for and order they decided I wanted and I immediately canceled it. After numerous emails to customer service and almost 3 months later they still have not refunded my money. Then today I get a notification from them that they're getting ready to send me another order. This company is a scandalous as it comes and I'm going to report them to the Better Business Bureau. Whatever You do don't attach your bank account to this company in any way shape or form to rob you blind.

I have bought from WSJ Wine for a few years - mostly with accurate, timely results. 2020 is another story. Inexcusably long wait times for shipments. Damaged shipments. Virtually no customer service. I have one undelivered order now and I've reached the point that I never expect to see it. They charge your card the nanosecond you place the order - then don't deliver. I use another wine supplier that charges when they ship and deliveries are prompt. No more WSJ Wine for me. Thank goodness I never joined one of their clubs. I can't imagine the torture involved in trying to cancel that.