WSJ Wine

I had an issue for nearly two month now, where WSJ Wine was not able to process by credit card. I am a Wine Club and advantage member and funny enough they were able to process my club case, but not one of my regular orders. My account stated payment was approved, no issues from my credit card company. Also I only found out when placing a new order, nobody ever contacted me. I opened three tickets and called four times till someone finally figured out to process the payment again. Payment went through and a week later my account is still blocked. Calling the fifth time now just to hear it takes some time till the billing department processes it. This is very frustrating. I lost a wine credit and missed multiple offers I wanted to take advantage of. This is the worst customer service I ever experienced.

I finally had to cancel my order after waiting a month for delivery (still no wine) and several calls to WSJ about locating the shipment. They offered no help other than to keep telling me it was on its way. Promises of call backs on status did not happen. Now that I feel forced to cancel the order the new battle will be to get them to credit my charge card.

I had to reschedule my regular shipment in March. What a huge mistake! The shipment never came when asked, I had to call six times to finally get to a supervisor who was not only rude but hung up on me! Everything they told me was bull sh*t. You're better off to just go to Total Wine and buy a case there. This is the worst customer service I have ever experienced.

Had been using them for 5-6 years off and on. Most all of the wine have been pretty good. Recently placed an order for a Holiday Wine collection that included some free bottles. The receipt they emailed me had the 3 free bottles, but the shipment showed up with only the 12 Holiday Whites. When I called to inquiry about this, they said the order didn't include the three free bottles. Customer Service basically said tough luck. Won't bother ordering from them again.

They made a mistake on my order, corrected it but then double charged me. Once for the wrong order and again after it was corrected. Also over taxed me. My account was charged 1 day after ordering, however they told me I would have to wait until they tracked mistake, about 10 days. They reimbursed the wrong amount (less). Said correction would take another 5 days. 5 days later still no reimbursement. Over 6 phone calls, often apathetic and rude. They said they would give me a credit for the trouble, no credit received. The wine is good but I don't think the hassle is worth it. This has been on going since the end of last month and still is unresolved.

I was a member of WSJwine for two years and really loved the variety and quality of the wines I received. Then I noticed an unauthorized charge on my credit card from the company. I emailed to inquire; received no response. Emailed again; no response. Emailed again, all within one month using WSJs own inquiry form, and still no response. They then charged my credit card and sent me a case of wine I did not order and did not authorize. I tried to return the case but was unable to. WSJ would not credit me the charge back nor would they ever respond to any of my inquiries about why they sent the case without prior approval. They just charge over $200 for something not ordered and not pre-approved. You shouldn't have to opt-out of something that costs over $200. This club is a scam with no way to contact the company and no way to remove unauthorized charges from your credit card. I am so disappointed that I had to cancel this club that I originally enjoyed so much.

I ordered the white wine and they said I would be getting three complementary red wines with it for free. I received 15 bottles of all red. I do not like red wine and that is why I purchased white. I was planning on giving the reds as a gift to my parents. I have emailed customer support many times and I have sat on hold for hours with no answer. Their customer service is horrible. They have a great price but I do not recommend purchasing from them if you do not like red wine.

Two and a half weeks ago my wine was delivered to another home in Louisiana. I live in West Virginia. Still can't get return labels, no credit to my credit card yet but I was charged for the replacement order already. Shelly, my wine advisor is super nice but has no authority, Amy, her supervisor, also very nice, but only the authority to offer me a couple bottles of wine as an apology, but not able to credit my card for $558. Amy's boss Steve apologized, offered nothing and has the highest authorities working on my credit. I cancelled my account, ordered from first leaf. Almost $1,000 charged to my credit card, no wine, and no one able to get return labels or my account credited. I have been ordering wine for 10 years from wsj wines. Steve Morris didn't want to do anything to keep me as a client. Terrible customer service for 17 days now and counting.

The slow shipping was very annoying. And then, after having my credit card on file to automatically charge, they sent me a separate billing for a full case. There was no convincing them of their error. After disagreeing with the charge, they continued to bill me for this one case and eventually turned my account over to a collection agency. They have no interest in keeping customers happy. Stay away from this poorly-run operation!