WSJ Wine

I cancelled my automatic delivery due to consistently inferior wine quality. I had also signed up for the unlimited free delivery ($96/yr) since I was getting quarterly deliveries. When I canceled the quarterly deliveries I also canceled the unlimited fee shipping - BUT THEY CONTINUED TO CHARGE MY CREDIT ACCOUNT FOR THE UNLIMITED DELIVERY FEE FOR 2 YEARS! I only just noticed this. They agreed to refund this years charge (2019), but will not refund the prior year charge.

WSJwine emailed me on 9/2/2020 that my Discovery Club case should arrive in the next 2 to 3 weeks and I don't need to do anything further. As of 10/23/2020, the case has not arrived. I look up the order history of my WSJwine account and found no record of this shipment. I then called WSJwine only to be told that my Discovery Club membership was somehow canceled but is in the process of being reinstated. This is outrageous! WSJwine canceled my membership even though I just paid $97.46 on 7/8/2020 to renew my subscription to 1 year membership for unlimited shipping?

This is not the first time WSJwine screws up my order. I placed an order in July 2020 for a case of case of specially advertised red wine. Not only the order was delivered several months late, some of the wines were no longer available at the time of the shipment and had to be replaced with different wine. Similar thing happened again early this year. In spring 2020, I ordered a case of Portuguese red wine that WSJwine advertised. Several weeks later, FedEx returned the case to the sender because the shipment was damaged. I contacted WSJwine and was told it will re-send the wine to me as soon as the damaged case is return to it. Several weeks gone by and nothing happened. Finally when I called WSJwine again in July 2020, then I was told it did not fill the shipment but refunded me instead.

I have been a WSJwine Discovery Club member since March 2013 but I am really fed up now.

I take the prestige wine assortment maybe twice a year. I cancel the others. The wines are usually decent and if you really don't like it, they give a bottle refund freely. It's a very mixed bag since they salt the assortment with some very ordinary and overvalued wines. This brand is owned by Laithwaites, a large UK wine club operator and negociant. Since they buy up a label's production, they can set outlandish prices.

Their marketing is overhyped with misleading hyperbole. They will wax about a vintage and appellation with a quote from say Robert Parker and then imply their offering has all these attributes. The same with a "discovery" winery right next door to Lafitte. Lots of malarkey.

The $69 intro is a great deal. You can easily go online and cancel the quarterly wine shipments. They occasionally offer a very nice and well priced assortment. The French, Italian, Spanish and Portuguese wines are usually good, especially from lesser known regions. The New World wines are often lacking. Don't buy the hype. Look up the wines on Vivino or other wine sites. Honestly, I have gotten much better value from a flash wine seller and from the local warehouse store. I really cannot recommend them.

I chose to have wine delivered every 3 months and having just received my quarterly case at the start of October, I wasn't expecting another until end of December/start of January. I received an email last week November 13th saying my wine had shipped? The wine arrived but I never ordered this, certainly didn't authorize the company to decide upon themselves when to send cases and charge my account.

I've sent 2 emails to customer service. First response was ' a member of our customer service team will contact you in the next 8 hours '. That passed and I sent a 2nd email. This response was ' a member of our customer service team will contact you in the next 24 hours '. That too passed.

I've called on 3 separate occasions over the last few days trying to get an explanation, thought it might of been an error, but all I get is music. It seems I am not the only one complaining about shocking customer service and a scam of a company. Luckily for me the only payment detail they had from me was via PayPal and I've since made this payment from WSJ inactive, so no more.

I had a feeling it was a total scam when I couldn't find any option to unsubscribe or cancel your account with them online.

Save your time, energy and money and look elsewhere. DO NOT shop with this atrocious company.

Don' t even think once, twice, or even three time about ordering from the WSJ Wine Club. I honestly believe that they are pulling an advertising SCAM or their "Highly Rated Wines". Rated by whom? When you read the direct mail piece, they tell you that you receive their "Top 12 Wines" which is pure nonsense. This company has made swapping "your order for something else" into an art form. Out of the 14 bottles that were pictured in the sales brochure, I only received 2 that were shown in full unmatched color. The wine that did arrive was mediocre at best. Interesting that there were several import wines in the assortment however they were all bottled in Santa Pose, CA. In fact, all 12 of the wines that I received were bottled in Santa Rosa, CA. The 97 point, "Special Bonus" Italian blockbuster wines morphed at their warehouse into a cheap and very tanny Cab Wine bottled in St. Helens, Ca. Save your money and rush to the nearest Trader Joes for a case of Two-buck Chuck for $3.99. You will be much happier! And their return policy? Ha! Ha! I complained about 4 bottles that I graded a bit above swill but no luck on a credit. THIS WAS MY FIRST ODER AND MY LAST! I IMMEDIATELY CANCELLED!

This was my first and last order from WSJ Wine! I want to cancel my membership. I find that trying to deal with your wine suppliers and your chosen method of transportation (FEDEX) to be the worst online experience I have ever had. I was on hold for over six hours trying to get someone to answer the phone at your Joliet, IL distributor. My experience with FEDEX has never been anything but horrible. They did not deliver when they said they would and after finally getting someone on the phone and telling the beyond unintelligent young lady we were out of town until Monday and there would be no one to sign for it she said that would not be a problem. The order was delivered Saturday when no one was there and yet someone somewhere signed for it. When I told FEDEX of the issue a young man less intelligent than the young lady told me that the local FEDEX office would call me and let me know where the shipment was delivered. They never did but the young lady we had watching our house found it on the front steps and had to get her father to carry it and put it in the garage.

Now I can see why you get almost all negative reviews. I thought being able to use the Wall Street Journal name would lend some credibility to your operation. That was a mistake I will never make again. Your service is the worst ever and I would rather pay twice full price rather than have to deal with you and your shipper ever again.

In case you missed the subject line: CANCEL MY MEMBERSHIP #?

I was excited to get a bunch of bottles of wine for super cheap and stupidly trusted what looked like a great name as a reference (i. E. WSJ). I was taking advantage of a promo from a Hello Fresh order that got me 14 bottles of wine for about $95. (I'll be contacting HF to tell them to stop referring their customers to a BS wine club.) I've been waiting over a month now with two packages sent out to me that I never received (first one was damaged and sent back, second disappeared into the ether with no more information available after 3 alleged failed delivery attempts during times I was home and never saw/heard anyone come by). I finally called today to cancel, and they offered to send me another box as one last hail mary. I reluctantly agreed, figuring I had nothing left to lose to try one more time. Then they told me my card would be charged again and refunded for the order I didn't get (but not to worry, since it was the same promo amount). They said this was necessary to initiate a new order, which I know to be false because that didn't occur for the second box. At that point, I just said, nope, refund my card and cancel my account now, at the risk of being charged again and never seeing my refund. The couple of times I called the Customer Service number, they were at least prompt to pick up (I waited on hold maybe 5 minutes max), and the representatives were polite and I suppose as helpful as they could be given the situation they must be in, working for this horrible service. I feel sorry for them, honestly.

All this being said, please just don't waste your time with this wine club, no matter how good a promo you get. It ends in nothing but frustration and disappointment. (And hopefully, it'll end in a refund for me, as I just cancelled and asked them for a refund today.)

I don't want to give this even one star, but unfortunately I have to give it a rating to review it. I ordered a mixed case on 2nd November for my mother's 80th birthday which was 4th November. The estimated arrival time was between 7th and 9th November which was bad enough, but here we are at 15th November and it has not arrived yet nor did they have a tracking number. I WOULD NEVER pay their full price. I had to escalate from a customer service agent to a supervisor but he promised me my subscription is cancelled after this first order. My confirmation email to that effect had better be here soon! The joke is the supervisor has to further escalate my problem to find out when I can get it shipped and he claims he will call me tomorrow either way. What a rip off! Meanwhile my 80 year old mother had to get in her car and purchase wine tonight. Unfortunately I used a prepaid Visa card not a regular bank account, because I would dispute the charge and have the money returned to me immediately.

Where to start. I have never had worse service from any other online vendor at any time than I have had just this year from WSJ wines. An order I made at the beginning of August took eight weeks to get to me. I was promised each of the 9 times I called that it was just about to ship. When it didn't, the excuse was their transition to a new warehouse. Even after the transition, it still took a ridiculous additional amount of time to ship. Also, through all these delays, I never received a single email communicating to me if there was any trouble meeting the promised deadlines. They never communicate with the customer about an issue. You always have to call to find out what's going on. And they only ever offer a $20 discount for your troubles. Then, on November 4 I placed a new order & the website said it would be delivered between November 8-12. Of course, the website still said that on November 14. I called and after being told the excuse was one of my wine choices was out of stock and that it would take another week before shipping, I finally found my way to a supervisor. I laid out all the problems and all he could say was he apologize and that things would be different from now on. I canceled that existing order and, after being offered the $20 discount, placed a new order that day (Nov 14). The website promised delivery between Nov 22-24. On Nov 20, I receive a WSJ Wine email saying my order eas "shipping soon" & I would get it in "TWO TO THREE WEEKS" so now we're talking December. So much for things being better from now on. Needless to say, I will cancel this order and cancel my account. There are plenty of online wine vendors and all of them are better than WSJ Wines.

I ordered wine that was never delivered. I have been fighting with them to get a promised refund. Better off going to your local wine shop!

Ordered what's shown order details 15 bottles 12 showed up and they're denying that it was there. Bad

I was ok with them for a while, the wine is ok, good to have on hand for parties etc. but a bit pushy on the upsell. After a while we were not drinking it and had a lot on hand so I suspended the account but they still called me to deliver, excuse was it was a 'special offer' and not by normal delivery. I ended up just canceling and a months later they renewed my 'free shipping for a year' for $96. What are you shipping, I canceled? SMH. Called and customer service told me they could not refund to my card because it expired in January. Two things there, they charged to the card a week ago and 2nd, of course it's expired, I canceled so why would i call and update card info. Then i was told system could not process a check refund until i updated my card info. WHAT? Two hours of my life and the final answer was 'i put in a check request'. When i asked for a time frame, wait for it... I was told to check my card statement in 3-5 business days. LMAO. They can keep the $96, my time is worth more than that but never ever will i buy another thing from them. Stay away.

Wine was good. Refund for returned/refused shipment of wine was like pulling teeth and remains to be seen. Never again.