WSJ Wine

I have never ever had a problem with ordering wine,whether it be online or talking to them in person. Usually I try to keep the price range within 12 to $15 a bottle.

I placed an order on December 16 for delivery to my sisters. I reached an order acknowledgment, she received the order acknowledgement and my credit card was charged. The deliver range was December 22-26. I check on the order several times, on line, each time it said unable to provide information at this time. On the 26th we e-mailed and called to inquire about the status. The customer service representative said they could not locate the record, despite having my customer number, order number and copy of the e-mail acknowledgement, but they would escalate the situation and respond within 24-48 hours. I have emailed every 48 hours to get an update and have received the same response. It is now January 5th, I have four more e-mail responses that they are investigating, but - no explanation, no resolution and no idea when it will be handled. By this point most companies would have apologize, cancelled the existing order, and provide some kind of alternative arrangement to fix their error. My only logical assumption is that they have no wine to ship as a replacement. I am a 30+ year WSJ subscriber and have ordered for my sister in the past. NEVER AGAIN! My advice - find a reliable supplier and let these guys go our of business.

I recently received entirely the wrong order from WSJ Wines (a bit annoying, but an understandable mistake). When I called customer service to have the error corrected, they told me I would need to print out a return label, arrange a pick-up with Fed-ex, and that they would only ship the correct item AFTER receiving the incorrect shipment back.

A company with good customer service would apologize for the mistake, tell me to keep the mistaken order, and ship the correct order right away.

A company with ok customer service would send the correct order right away and request that I ship the mistaken order back at my convenience.

When I explained this to WSJ and questioned the practice of relying on the customer to do a not insignificant amount of work to correct the mistake they made, the agent started arguing with me over whether or not shipping the product back qualified as work and refused to give me any other options for dealing with the situation.

I called back later to talk to someone else, who first told me that I had refused delivery for the correct order (a lie) and then claimed that the order had already been delivered (that was the incorrect order).

On my forth conversation, about 10 days after the initial shipment, I finally spoke to someone willing to ship the correct product immediately, but OH BOY did I get the runaround first. Zero chance of ordering from them again. There are plenty of other places to buy wine.

I ordered the WSJ membership as a gift for my father. Because it was under his name, although I set it up, it was with my email, my credit card, and even had my information as well as a message that said "Happy Birthday Dad" on the order, this company refused to cancel. They could obviously tell that I was the owner of the membership, and even said on the phone that what I had probably done was leave a pre-selected box that copied the Shipping address over to the Billing Address. Because of this, the refused to cancel the membership. I am sure that they just wanted to take all measures to not let me cancel. I even asked for a supervisor after a 25 minute call and let them know this was in bad faith, as they could tell I was the ordering party and owner of the credit card, which should trump any billing address. I'm also sure I entered my name somewhere as owning the account. This company instead required that my 70 year old father call and cancel his own gift, with the information that only I had in my email! If he would have passed, or I would have ordered in any one else's name, this would have led to me never being able to cancel for a service I was obviously paying for, which is fraudulent charging, and operating in bad faith. This company should be severely reprimanded and lose their BBB standing for how they operate.

I can't believe that the Wall Street Journal would lend its name to this wine club. I could write a book on all of the problems I've encountered with this club. First, they lure you to purchase a case of wine promising a highly rated wine as a bonus and consistently change the wine they ship. They claim that they replace the wine with a similar or better wine, but that's not true. For example, I ordered a case with 3 bottles of a $50 Napa Cab but received 3 bottles of a $35 Australian Cab, not at all similar.
Worse yet, they often don't deliver the wine at all. I ordered 2 gift boxes of wine, but only received one. After nearly 3 months of calling customer service, they stated that the wine was no longer available. The same thing happened when I purchase another $270 gift box, but they tried to replace it with a $50 gift box. I never received any of my wine.
Next, the customer service is horrible! They had the wrong phone number listed on my account and after 6 phone calls to customer service the number was never corrected. I'm told that there is no way for me to speak to someone in the corporate office, so there is no accountability for poor service.
Finally, the wine is way over-rated on the site. I just opened a $60 "99-point tuscan" that was fair, at best. A $100 bottle of a Napa Cab was spoiled. The company states that they will refund the wine, but not for the price paid.
Save yourself the time, money and frustration and buy from your local wine store. If you are committed to joining a wine club, I would steer clear of WSJ wine.

I signed up for this when I first subscribed to WSJ. They put me on automatic and just received a collection bill for wine I never wanted. Paid it over the one and they charged me double.

Wall Street Journal Wines charged my card without my permission and sent the package. I contacted WSJ Wines customer service, and the woman I spoke to on the phone was very helpful. However, I then began receiving emails from WSJW customer service about how it was my responsibility to contact the carrier and tell them not to deliver it. This was their error, and they were trying to make me fix it. I am disgusted, and I would highly recommend ANY OTHER WINE SUBSCRIPTION than this one.

I placed my introductory wine order over the phone on 5/8/20. After the order was placed I checked my card statement and was charged twice. Attempted to call again and was on hold for almost 2 hours before I gave up. I've sent multiple emails and received auto-replies telling me they will reach out in 48-72 hours; that was 10 days ago. My order status still says "preparing to ship." I had to dispute the duplicate charge with my financial institution and may have to do it again if I don't get an update by the end of the month. Even worse, I may have to get a new card issued to avoid any recurring charges because I am not able to cancel my subscription. DO NOT SUBSCRIBE!

UPDATE: I made an inquiry with the Better Business Bureau about their customer service. Just a few hours later I received an email confirming my subscription is cancelled. Not long after I shockingly received a call from WSJ Wines customer service to resolve the duplicate charge and everything has been resolved. If you are having issues with their customer service, I would suggest going through the Better Business Bureau for quick results.

Included in my last order of WSJ Wine was a bottle of Purple Owl Pinot Noir. It was awful! It had a sharp bite and was borderline vinegary. I haven't tried any of the others yet.

I don't think they are thieves they just have terrible logistics, no control over their "licensed retailers" and the representatives you reach on the phone have no power to deal with any problems.
- They sent wine to the wrong address twice
- Sent the wrong wine once
- Are unable to send RMA labels via E-Mail (Probably because they are blocked by every ISP in the US)
- Phone support reps cannot make corrections to account settings
Blocking them permanently from my credit card now

Ordered a case of wine 11/08/2019, was sent an email for delivery on 11/12-11/14. Wine didn't arrive, nor an email or phone call. I cancelled the order-was sent another email saying it was going to be delivered on 11/19-11-21. Wine didn't show for the second time. I disputed the charge on my credit card. Received another email, saying it was coming on Thanksgiving- NO WINE TODAY, no email, no. Phone call.
WILL NEVER ORDER AGAIN FROM THEM-Shane on The Wall Street Journal

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
This company did not ship my order when I was told it did. I called after it did not show up, was placed on hold for more than an hour, was told that it was a clerical screw up that the order was lost in transit (that is what they call it when the order to ship was given but not acted on?), and then they refused to make it right. Let's hope they refund the money as promised. I don't believe them.

I ordered my wine on March 27th and did not receive it until May 19th, even though multiple "Customer Serivce" (if you can call them that) assurred me my order would be out the door the next week. Everytime i called there was a wait for at least 45 minutes and they only answered my emails after i recieved my order (1 month later). When my order arrived they sent me the incorrect package, i ordered only red they sent me the mixed box, they told me i was mistaken and i had chosen the mixed wine. They offered to send me my missing 6 bottles of wine only after they received the white wine i did not want, which would have taken another 2 months. The wine was below average at best and i received a bottle of bordeaux that had been corked and tasted like vinegar. I have been trying to get in contact with customer service to receive my "Guanranteed Refund" for over a week and can not get in contect with anyone. This is honestly a joke of a company and no one should order form them, ever!

I bought two of their specials and the quarterly shipments for family members and since day one the memberships have not been correct however they have been quick to charge the credit card and ship the wines. Both have been satisfied enough with the wines so that part is acceptable. However it seems nothing can be done via their website and having to contact their customer service phone line is an absolute exercise in futility. Waits of 30-75 minutes on the phone seem to be common and then the customer service people who do answer seem to be very unapologetic for any wait times and are some seem barely able to help must less understand that their's is a customer service function. If you have a routine membership and have no need to ever contact customer service you are (a) of good luck but (b) that probably won't happen to you. I have even written Mr. Almar Latour, the CEO of Dow Jones & Company which lists WSJ Wine as one of their product companies to complain but doubt seriously I will hear anything. I encourage you do do the same at 1211 Avenue of the Americas, NY, NW *******.

I was in the club 18 months. I was to get my 3rd delivery of a Case Club. I was going to be out of the country, I delayed the shipping until I returned. However it was shipped 2 weeks earlier, delivered to the Fed Ex store I use. I had very limited wifi & phone service, so I did not even know it was delivered, to contact Fed Ex to hold it for me. It was returned to WSJ wines before I had returned. And it was charged to my credit card.
Then another shipment was sent, which I did not order, and that was charged to my credit card, the exact same amount as the first case, which is odd because all previous case orders have been different amounts.
I sent numerous emails to Customer Service, NO replies.
I was hoping to ask to have the original 3rd delivery sent as it contained 3 bonus bottles that I had earned being in the wine club & to find out why I was getting another case?
I then started calling the Customer Service phone number. 2x the message said they were not taking calls as their system was down.
Then I was on hold for almost an hour before getting a rep. He was not helpful as he did not understand my questions. He finally refunded the money for one case but did not answer my questions.

I was watching both my credit card account (there was 1 refund) and the WSJ Wine account to see when the other case was scheduled to arrive. For over 2 weeks it said, "The shipping label has been created. Your package will be picked up by the carrier soon. Check back for updates on your delivery."
I called Customer Service a few times and finally getting through. A different rep again did not understand my questions. But she did finally say that the case was cancelled by me, news to me, so it was not really going to be shipped. I then asked to have a refund for that case and she hung up on me.
I have since put a dispute on my credit card for the second case charge and cancelled my WSJ wine account.
I do not recommend WSJ Wine because of the terrible customer service

I joined the WSJWine Club a year ago. The first two shipments of my "Club Case" (different varieties to try) went well. However, on the third case they sent me a case identical to the previous case. Instructed me on how to contact FedEx to ship back, then they sent me the exact same case AGAIN. Called to figure out the problem, was on hold 40 minutes to talk to someone to help me clear up the issue and tell me why this continued to occur. They have since charged my credit card for shipments that they haven't even sent, I never got refunded for one of the duplicate cases I had to send back, and now a special case I want to order online from my account is appearing $16.80 MORE in my cart than it is on the webpage. Not sure what the problem is but I have literally been sitting on hold to speak to someone for 59 minutes at this point... no one has come to the phone and their hold music is so bad I think they actually would like their customers to hang up and just go away! Beware of WSJ Wine Club... it's a total waste of time!

I have always been fond of WSJ Wine and have, in the past, recommended it to folks who are looking for ways to gift wine to people who don't live near them. I absolutely cannot recommend them now. I have ordered wine multiple times since 2018. During this time, the company had delays in shipping my order, sent the wrong wine twice, and has charged me for wines that I didn't purchase.

In January of this year, I received a notice saying I owed them $20. I had paid in full for the last box of wine I purchased for the holidays, so I wasn't sure why I was receiving this notice. I called customer service, and they said they would escalate the issue to resolve it. I heard nothing back. Then about a month later, I received another letter requesting payment. Again, I called customer service. They confirmed that there were no outstanding charges on my account, so again, I didn't send any money. And so on. Each time, I got a letter, the representative would tell me I didn't have any charges, escalate the issue, and I wouldn't hear anything back. Until today. I received a letter from a collections agency for my $20 of outstanding debt to the company. As usual, I called customer service and was told the same thing.

This is absolutely unacceptable. I called multiple times over months to get the issue resolved. I was told multiple times it would be fixed, and it was not. Now I have to contend with a debt collection agency over $20. Absolutely ridiculous and disappointing. And a shame, since I used to quite like the wines I would get through the company.