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Kelly C.

1 Level 1 Contributor
  • 1 Review
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Experience: Food & Drink

Member since June 2020

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1 Review by Kelly

6/1/20
I was ok with them for a while, the wine is ok, good to have on hand for parties etc. but a bit pushy on the upsell. After a while we were not drinking it and had a lot on hand so I suspended the account but they still called me to deliver, excuse was it was a 'special offer' and not by normal delivery. I ended up just canceling and a months later they renewed my 'free shipping for a year' for $96. What are you shipping, I canceled? SMH. Called and customer service told me they could not refund to my card because it expired in January. Two things there, they charged to the card a week ago and 2nd, of course it's expired, I canceled so why would i call and update card info. Then i was told system could not process a check refund until i updated my card info. WHAT? Two hours of my life and the final answer was 'i put in a check request'. When i asked for a time frame, wait for it...................I was told to check my card statement in 3-5 business days. LMAO. They can keep the $96, my time is worth more than that but never ever will i buy another thing from them. Stay away.

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