Gayle M.

Initially my experience was fine and I had no problem changing/skipping my delivery online. The wine was delivered carefully packed and undamaged.
After a couple years the emails pushing to buy special shipments were filling my inbox. This led me to ignore most of them. Then they slipped into one of them that they were sending me a special shipment that I had not ordered and was not part of my regular schedule, but that I could call to cancel it. Guess what - there was no way to do this online. I was irritated I had to, as an inconvenience to me, call them during their business hours and be on hold until I got a customer service rep who told me that special shipments can't be cancelled online - you have to call. As such, there is no documentation. Luckily, they did cancel it. Bad policy.
They especially push wine during the holiday period and I do not like a case of wine delivered during winter because of what might happen to the wine sitting in delivery trucks in subzero weather and given that bad winter weather is really unpredictable. Online they have a limit as to how far out I could push my delivery, which I pushed to January, and my shipments, when I had them, were usually near the end of the month (However, I fully intended to then push it out to March or April). However, the last straw was when I received an email on Dec 25,2019 saying "shipping soon". This was about 3 weeks earlier than it should have been. Some kind of tricky way of hoping I wouldn't notice this on Christmas Day and it would get past me? It was obvious to me that the correspondence was deliberately programmed to be sent on that day. Further, when I went online to immediately push out the delivery for 3 months, the website had an error message and was dysfunctional for changing orders. Yeah, how convenient. I could not find any way online to cancel my wine club account either. I didn't have time to call during the holidays. I sent two email correspondences cancelling the shipment and cancelling the wine club. I asked for documentation. The auto email I received said that due to the amount of correspondence, they won't get back to me for 72 hours. I just wonder how long I would've had to sit on the phone had I called. They never sent back confirmation of my cancellation, as I requeted. However, after a few days I checked and it shows "cancelled" on my account.
Bad customer service. Pushy sales tactics. Slippery dirty tactics to get cases mysteriously delivered to you. Very limited online ability to change orders - especially if you only want deliveries during spring and fall. The wine is fine if you are not picky.