WSJ Wine

Contrary to the rest of the reviews here, my experience with customer service was actually pretty good. I mistakingly placed an order for all whites, which I meant to be all reds. I immediately called and they said it was too soon to see my order in the computer and suggested I send an email. I sent an email and got 2 responses. The first said I could not change the order and then a second email minutes later confirmed the change. I really had no clue what to expect when the wine arrived (which was timely) but they had gotten it right with all reds. This is where my rating goes DOWN because the majority of the wines are simply NOT GOOD. Unfortunately I will be cancelling my membership, fingers crossed I don't have the same trouble doing so as the rest of you.

I really liked their wines but when I tried to reschedule one shipment it set off a snowball of unsatisfactory events, including paying in advance for shipping. After two months of not getting my wine and a slew of excuses I decided to cancel and get a refund for the shipping, $96 for the year. Again excuse after excuse. I was told I would get it in 3 to 5 days on May 4th. This is Mat 22nd and I still don't have the refund. Now my bank is involved. Really horrible experience. Try another vendor.

I signed up for this service almost a year ago. The first two deliveries were good. The next deliveries took almost 4 weeks to be delivered and my credit card was charged before the wine even left their warehouse. I had to call customer service numerous times. The final straw was an email from WSJwine promising an additional 3 bottles ($50 value) with my next delivery. The case of wine came very late and the "free bonus" bottles were not included, and my credit card was charged in full. I contacted customer service again who promised to send the missing "free bonus" bottles at no extra charge. Nothing has arrived to date, no email follow up, no manager is ever available to assist on the phone, and emails to customer service are ignored,

I ordered a case of wine from them. It was a promotion where you can order 6 bottles of wine and they send you two free. I ordered white wines. And a WHOLE case of red wines showed up at my door. Tried calling AND emailing the company to make it right and was a week and a half calling every day and letting my phone sit on hold for an hour or more. Tried emailing them and got no response there either. STILL trying to get a hold of them.

I was a new customer, and signed up for an introductory case. At the time I signed up, they said there would be a delivery date set some time in the future, which was fine with me. However, several weeks later, when they sent me an email telling me the approximate delivery date, it turned out that I was going to be out of town that week. So I called customer service, and after an extraordinarily long wait time, I was advised there was no possible way they could change the delivery date (which was still about two weeks from the time I was calling). They said I could change the delivery address, but not delay the delivery by a week. What a ridiculous and unfathomable policy! Needless to say, they lost a customer. Judging from the ratings here, it looks like it might've been a blessing in disguise.

I purchased a case of wine as a gift for a friend- the process was smooth and delivery timely. Then I got an email that they would be sending a second case and using the card that was saved on file... i did not authorize my card to be saved on file nor did i sign up for any wine club. When I inquired they ignored my complaint and concerns and responded we welcome you to our wine club we will send a case if wine every 3 months... I emailed back but will cancel the credit card and call it a day- they are super shady do not order from them. What a disappointment.

WARNING! Do not do business with this company! The shipments and customer service are awful! First of all, they ship the wines in the heat of the summer without any concern to how the hot temperatures affect the quality of the wine. They also do not provide accurate information about when the wine will ship. They send an email saying it will arrive on a certain date and it doesn't actually arrive until weeks later. On one shipment, I selected specific wines. They substituted half of the shipment with a "Tribeca Film Festival 2017" wine (a cheap wine that was clearly something that they needed to get rid of). The didn't notify me of the substitution. When I found the error, they promised me they would ship the wine I had requested. Months later, I found out they do not have the wine available, which they failed to notify me of. I am still trying to get them to refund my money. Horrible company!

We ordered wine on 17 March. A day prior to the projected delivery we were notified the shipment was damaged. We learned this through the delivery company, FedEx. WSJ has never reached out to us. We have called 4 times. The first time we were told that the damaged package had not been returned to WSJ (why must it be returned to ship out a replacement?). The second time we were told it would be shipped shortly and we would be sent an email. After a lengthy wait I called again on 25 April and was told that it was delayed because one of the wines was out of stock. (I didn't select any particular wines, so the explanation did not resonate with me), and that a substitute would be made. I called back on 25 April and the wine still hadn't shipped. In the meantime I ordered 18 bottles from one of their competitors and it has arrived intact. First bottle exceeded my expectations. I now have a new wine supplier.

I have been a good customer for LSI SONOMA WSJ Wine for over two years. This company has been hard to reach and contact. I always try to put up with their reckless customer service. It is not up until I have been charged twice for the subscription in less than 30 days period. Now today, I have committed to filling a complaint about their untrustworthy business. I have been giving them many chances and try to contact them at least 30 times and waiting in the call at least 30 minute for them to resolve the dispute. But none seems to be taken care of. I would like to ask for a refund and cancellation of my account.

The person who took my order disregarded my statement that I was ordering a gift. He asked for my address and billing. When I gave him the name and address of my client, he said I already sent it. I told him to cancel the order. When he was ready we would commence with the proper order. He was very flustered, needing me to repeat and spell the name and address I was sending the Advent gift to. When I looked at my email confirmation, I feared he either charged me for two orders or had my order incorrect. I emailed and called WSJ Wines immediately, but was assured they had the correct order. No, the order to came to me which I refused. Then they should have reprocessed the order vs having me reorder. They did not honor the $50 off special the second time. After my credit card honored my challenge, they keep billing me for the full amount. I have contacted them 14 times over this issue. When they bill me correctly, I will pay the difference. By the way, I received a glowing thank you as to how my clients used their gift.

First shipment was not notified to me. No option to opted out. Refused to stop shipment with a weeks notice. Cancelled subscription. Now, I received notices that more wine was being shipped after I canceled order. Called and was placed on hold for over 15 minutes and no one came back to the phone. Called again to speak to a manager. None available. No one called me back and was told that it is not possible to call people back. Wine is mediocre. Do not expect any customer service despite what they have in writing.

I won't be ordering from here again. I got a box of 14 wines and they sent me a letter saying sorry we didn't have the wines you requested. But we pick some wines for you. I picked all sweet wines I got all dry wine I hate! I get told they will send me out the correct ones my next order. No discount nothing. Well I didn't get what I ordered on the first one why would I pay for another order. I will not purchase wine from here anymore!

I just cancelled my connection with WSJwine after many years. I was a member and also paid an annual charge for shipping anything I purchased. I did so after three consecutive 'regular' shipments were not shipped. Each time I called 4-6 weeks after the expected delivery and was told it would be 'escalated' and delivery would occur in 'a couple of weeks'.

Had I not called, I doubt the wine would have been shipped.

The response, each time, was that it was a 'warehouse issue'.

During each telephone I politely requested to talk to the representative's supervisor. The reply was always that he was busy and would call me back. That was also a big fib, as I never received a return call.

This used to be a great organization, but something changed, and it is not worth the frustration today. There are other good wine clubs, with the availability of good California wines, something WSJwine does not offer.

I received a significant amount on a gift card to WSJ wines. I redeemed online but right before submitting the order online, it remove the gift card and ended up getting charged for the full amount on my credit card. I proceeded to place another large order a month later and noticed this was not a glitch, it's a scam, it again removed my gift card amount and was about to charge the full amount again. I then called customer service who didn't seem to be surprised by this and had me place my order over the phone. I had to give every single wine code and then had her put my gift card number through. I received an email confirmation and AGAIN was charged the full amount. I am going to dispute this transaction immediately. What is the purpose of receiving a gift card to this website if you can't even redeem it?