Janice R.

Unfortunately I couldn't call them as it was 7 pm on a Sunday and they were closed. And the deal expired that evening. The online system is a nightmare. Although I've been a member for 10 plus years, they rejected my password ( apparently they've changed the guidelines) and the first one I was sent when I clicked on " forgot password" absolutely didn't work...no number included which was necessary. The second one worked. However I question why if I'm a member a password is needed to check out. I tried to bypass by using " guest check out" as they give you that option but won't allow as they pick up on your email that you are a member. I also had difficulty with changing my address though I'd done that months ago in my online account, yet it still shows an old address. Frustrating. Altogether I spent over an hour ordering what should have taken 10 minutes at the most. That's an hour of my 70 year old life I won't get back! ( and I'm quite savvy when it comes to doing online ordering)

If you post a negative review about a property, and the owner responds with lies, you are not able to respond to that... they will not post your comment because they consider it a "duplicate "... so the owner gets the last word. Talk about not giving the renter the benefit of the doubt...