Jase H.

The mechanics of this club (signing up, ordering, shipping, accuracy, cancelling membership) were all just fine. The only problem is that I've only liked one of the wines I bought. The others were indifferent at best - and one I poured out the bottle after half a glass.

Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.

I have heard two things about Naked Wines: 1) their wines are fantastic, 2) prices are amazing, and 3) customer service is excellent. I can attest to all three as being true. Every wine I've drunk from them so far is absolutely great. One immediately became my favorite wine. The prices as one of their "Angels" are unbelievable 15-60%+ off retail. On an extreme example, one $105 wine sells for $35. But that's a high-ended example. Most of their wines range from $12-20 (Angel price), with retail values up to $45ish.

Their customer service is jaw-droppingly good. I have never had such a positive experience with any company of any sort. Ever. My experience: the first two cases I ordered had the same error: one of the wines I ordered was mistakenly replaced by one I didn't. In fact, the replaced wines weren't even remotely similar to the ones I wanted. The first time I chalked it up to human error. We all make errors, right? After the second time in as many orders, I became concerned that the poor work might be a hallmark of the company. I asked around and everyone said this is highly unusual. Naked Wine's response? A very personal, non-business-like email conversation with a customer service person, followed by (get this!) a complimentary half-case of wine. And not an ordinary half-case. It's retail value was $220. There were two $26 bottles and four $42 bottles. I was flabbergasted. It seemed like an over-the-top response to me. But members tell me that it is a typical response from Naked Wines. I cannot recommend them enough. Great wines. Great price. Great service.

I ordered the initial offering for the Premium Club. After I ordered it I realized it wasn't a good time for me to start with a subscription club, so I contacted them asking them to cancel. Unfortunately, it had already shipped. I accepted the case and asked them to cancel my membership, which they did immediately, without question, without complication. Though brief, it was a positive experience. I found their customer service to be positive and easy, unlike many others' experience described here.