This company is the best. Two days after receiving my last order I had to put my almost 15 y/o dog down. I had not opened the box the items came in so I called Chewy and asked if I could return the shipment at my expense for a refund. The representative I spoke with was so nice and compassionate. She offered her condolences, processed a full refund and asked if I could donate the items, which I did to the Shelter where I took her. This company is awesome and I will continue to promote them to anyone that asks.