Wooden Street

They are worst in business. Go and buy things from nearby shop/market rather than ordering from Wooden Street.
It's been more than 70 days (since product was ordered) and they have not delivered order (Delivered damaged on 18th Aug) but after that after multiple follow up as well, they just make false commitment.
Customer care doesn't have update. Everyone just provides update whatever they like. Agent don't forward call to senior no way what happen.
Agent contradicts each other and tell that other agent was not aware if confronted.
Worst part "They don't have policy to revert back money".
White collar goons i will call them.

I bought 5 items from wooden street out of which 3 items that i received were poor quality. They told they will replace one of them and took the product. After few days returned the same product with some paintings.

Other repair works, keep following for more than 1 month and always they provide false commitments. Very very poor support after you purchase a product.

Pathetic after sales service by WS. We have made several purchases from this brand and had highly recommended it to our friends and family. Recently we purchased a furniture item from the Panjim Goa store and it was found to be defective. We raised a ticket for resolution and the carpenters visited our house for rectification. They tried their best but could not rectify it. We asked WS for replacement of the product to which we were told that this is the maximum they can do from their side and no replacement will be provided.
I am sharing my experience for people who are looking to buy from them. Since it is a prepaid purchase, and if you receive a defective product you will have to happily accept it and continue using the defective product. No doubt they have really good products but your hard earned money is at stake once you make the payment.
Be careful.

I recently got a sofa cum bed from WoodenStreet, and it's fantastic! Super comfy as a sofa, and when needed, it transforms into a cozy bed seamlessly. The wood quality is great, and the design fits my space perfectly. If you're after stylish, multipurpose furniture, I highly recommend checking out WoodenStreet!

I ordered bed worth *******/- made full payment with a promise of delivery within 5 to 7 weeks, after lot of calls delivered after approx 9 weeks, delivered by a transporter's who sent it in a small veh with only driver and I had to help him offload and for assembly I am told to take a Carpanter on my own and will be a compensated which I refused. Customer care doesn't give any firm reply and is rude. My advice do not make any advance payment and look for alternate, rest is your wish

Purchased Hazeline 3-Drawer Wooden Chest Of Drawers. The door has crack and it is fixed with wood filler. Looking very bad. Paid ******* INR and quality for product is horrible. Spoke to customer care they are not ready to accept the issue and resolve. Wooden street need to be professional. We pay huge for defect free product not to compromise on quality. Order no *******

I have ordered and paid in advance a coffee table on 7th Sept which was supposed to be delivered on 9th Sept after pincode checking in their website. Today is 19th and I still did not receive it. When I enquired about the product and the delay, the customer support staff rudely hung up the call. I am not sure if they will deliver at all or when? Their tracking system is also the worst. See it yourself in the following. They have such a flashy, modern website, with such false information and promises, with rude behaviour, I will give 0 star and recommend not to buy from them.

So it's been almost 2 months of placing the order after having visited their store at Jaipur last year for my home project utilities, they chase you like anything; perfectly indeed, no doubts how diligent the sales cold calling is. However, there is no escape once you place the order, there shall be no prompt communications regarding the updation of order and I have kept waiting for the delivery whereby the task left with me is to chase the driver and communicate and plead for status. It finally arrived and after 2 weeks today the installation is still pending to happen. NEVER EVER BUY FROM THEM. Ensuring that more and more people read this and across all platforms.

Purchased dining table set by ordering through HSR Layout outlet. Delivery person does not pick up phone to coordinate time, finally left at the door at odd hour when we were not home. Supposed to be assembled within 48 hours, no one comes. Online chat: same promise " someone will call you" none at all. Same story from store personnel they stop picking your call after initial nice talk. Mail - ticket after ticket, none responding. Helpline is farce! After 10 days of futile attempts we assembled ourselves there was no other way. However, the product is of good quality. Why write this: imagine you get a defective product - you had it, they simply did not have it in them in my case, hope you have better luck with the team. Trust some one at the helm notices this.

Borer/Termite issue: we purchased 3 different sets of furnitures. Coffee table was replaced, with a promise the other 2 products would be QCed properly before delivering as we would be away for a while. Returned back to the country to hear and find borer attack on the Auric large bar cabinet(walnut finish). Called customer support but was informed it is outside warranty and they can't fix the issue. So, moral of the story, furniture from Wooden Street like perishable items. Valid for only a year, though you pay thousands of rupees for so called solid sheesham wood.

The initial experience when you go into a store might be very good but once you have decided to buy, your struggle starts. Its been 6 months and still counting but the issue with the bed ordered was not resolved. From past couple of months, i don't even see a response from the support team as well. It feels like I'm following-up with a non-living thing. Tried calling the support team and they promise you to come back with status in an hour or so but nothing happens. You have to call again, explain to someone else from the support team and the process continues. If you want to save your time and hard earned money, you know what to do. Look elsewhere

Ordered wall shelves, even after 45 days its not delivered. Everytime there are different kind of excuses and every time the delivery date is within 2-3 when you call the helpline. They are not committal about delivery and cancellation is not an option too.

Avoid ordering on this site, if you order, ensure you DO NOT use any discount coupon - Its a trap. Read the cancellation policy before you order.

I would be approaching the consumer court soon.

I ordered decorative plates. 7 total for over 5000 Rs. They forwarded my order to some company called quirky india which makes the worst quality of products. The print on the plates was poor thick pixels, incoherent, non-symmetric. Half the designs sent to me were wrong and not what i ordered. The entire order was just complete garbage. Nothing looked half as good as the images on their website. Just completely got duped by them. Its been over 2 weeks and my complaint has not been resolved. DO NOT BUY FROM THESE PEOPLE. Just another garbage Indian scammer out there to loot people.

Expect defective products, partial and delayed delivery. The table I ordered is unstable. When asked for refund, they illegally tell you that is against company policy. That is not allowed and if you had such an experience, consult a lawyer.

VERY POOR SERVICE and SUPPORT. The team is just horrible to work with.

1) we purchased a wall art and shoe stand from Madhapur shop

2) the wall art came broken, sent email, no reply no action

3) we got the carpenter and fixed it.the value of wall art was app Rs 8000( so its not cheap)

4) the shoe rack was to be dispatched in 4 to 5 weeks got it  on 5 week and now waiting for carpenter.

5) reach out to call center, poor team, cannot help as they dont know what to do and we are waiting on Saturday and Sunday.

Guys buy from local shop vendor we will be assure of service. Wooden Street is just HORRIBLE.

India has large population, I am sure they are getting their business so I guess they dont care customer grievances.

We have visited Whitefield and HSR store 2 weeks back and decided to buy "Wallace Computer Table With Drawers". We have placed an order online and received damaged and defective item. They have initiated the return and exchange process but exchanging of the damaged product doesn't mean they will repair the same damaged product and send it again saying its a new product. There are still issues with table delivered to me. The latch is not getting locked properly and there are deep dents in the top part of the table. Also the repair that you people have done is clearly visible. The crack is still visible on the surface. Didn't expect this kind of service from a renowned brand like that of yours. How can these guys be so ignorant about their reputation in market and the satisfaction of their valued customers.

I ordered a 6 seater Dining table named Janet from Wooden Street and I am totally satisfied the product. The website has a wide range of furniture like wardrobe, chairs, buildings etc. They also provides free delivery and installation services as well. The quality of the set was very good and they are made up of premium solid wood that means they will last for years. The payment process is very easy and fast. They also have EMI option so you can buy expensive products.
They also have wide range of discounts on its site. The only downside is that they took too much time to deliver the furniture at your doorsteps. But all is well as end is well, I got what I was expecting and thank for that.
Overall, it is a great experience. I'll definitely buy again and recommend Wooden Street to my friends and family.

Wooden Street got such a wide range of furniture but takes too much time for the delivery. It's true but the outcome could let you forget the delay. I order a trundle bed for my daughter's bedroom and got it deliver after a month.

I spoke to Neha from the support team and she explained that their manufacturing unit is located in Jodhpur, Rajasthan. So, it is quite genuine to take some time to deliver furniture to the different places around the country. But the best part is what you get, the furniture is awesome. I loved mine and surely recommend WoodenStreet.