WomanWithin

I was a long time customer, until I had to return two items. Their customer service is horrible. The company insists I was sent an email with a gift card which I never recieved. They claim that they purge their gift card information every 90 days. Fighting with them now through BBB.org but even if this is properly resolved I will never purchase from them again!

My first order was capris, the navy blue pair had a small hole in the leg. I overlooked this and ordered more capris, 2 more pair, (after a few times wearing them) the stitching came out of the waist bands. They are too high priced for the quality of their clothing.

I placed an order on 9/21. I needed the article no later than 9/28. I paid extra for express shipping. Today is 9/28 and the item has not been shipped. The only thing I have is a tracking number and when I look up that number is states the label was created and nothing is in their system yet. I have contacted them several times and they insist the item was shipped. They are nothing more than a scam! NEVER ORDER FROM THIS SITE!

My mother purchased over $100 worth of products in may of 2021. She never received any of the items from the original shipment only received the back ordered item. All of this was paid with after pay. She was told she had to sign an affidavit and mail it back to them for the merchandise that she did not receive. She did this and has made multiple calls to the company. She has received nothing but a run around which I have been witness to. No one has given her answers and now she's on the hook for clothing she was never in reciept. This company is a scam and should not be in operation. It is now SEPTEMBER of 2021 and nothing has been done to resolve this issue still since MAY 2021. Unacceptable and a disgrace the way this plus size woman's clothing site has the audacity to treat their customers. Shame on you folks and every last one of your useless untrained representatives.

STAY AWAY from this company! AVOID, AVOID, AVOID! They charge you a shipping fee to get your merchandise and also when you return it, no matter what form of return you use.
I drove 60 miles round trip to their "RETURN BAR" at Ulta Beauty. They STILL charged me another10.00 convenience fee to get my money back. Hmmmm bought 28.00 worth of items, which did not fit and poorly made. Paid 10.80 to ship. Returned to their shipping location and then hit with another 10.00 fee. What a rip off!

I placed an order in what I thought was in time for Mother's Day. Still has not only been shipped but hasn't even begun to be processed. Finally reach someone via telephone and was told that even though they have not yet put my order together, I can not cancel. They are blaming the covid, however I ordered once before several years ago and my ordered then took over 7 weeks to ship. I wish I had not attempted again. NEVER AGAIN!

The worst place to order from and return 2! Stay away! They send you an email telling you your refund is being processed to credit card and then you receive a letter in the mail saying you have 90 days to use this gift card. Hello, what? I called twice for my refund to be returned to my credit card, still waiting! PEARL needs a swift kick in the a$$ and some customer service training! No where in your return policy does it say we hold 9.99 for returning items and she laughed at me when I said that, so so so unprofessional and JEREMYneeds a class along with PEARL! BBB needs to review this company, it's run by a circus!

I shop a lot online and never have had an issue with ordering or canceling and order. This is my first (and last) experience with WW. Tried to cancel my woman within order, CS person told me it was being shipped and she could not. Yet 3 days later, still not shipped. Called again to cancel. And again, same results. Also the free gift that was suppose to be included and was confirmed to my order, was later substituted for a cheaper item. Wonder if free item was legit to begin with.

I opened up a Woman Within credit account and placed a order. I am supposed to get a $20.00 credit. $10.00 was taken off my first statement. I made a second purchase ($89.58). The second $10.00 was not taken off my bill or statement. I called Customer Service. They redirected my call d 4 times. No one could help me. Someone suggested I place an order, which I did. I will pay the balance and cut up your credit card. You have the dumbest people working for you. They are clueless. Shame in your company

After selecting the items I wanted to purchase, I went to my cart. It popped up a request to take the credit card for WW. I did not want the card and closed it out. When I did, the order was automatically put on my Catherine's credit card which I never agreed to do. I did not get my free shipping code put on order nor any other coupon codes. The customer representative would not adjust the order for anything. I'm completely disgusted and will never order from this company again. I am canceling my Catherine's and Lane Bryant credit cards. I'll give my business to someone who wants it.

I used to love Woman Within jeans. The only jeans that actually fit me in a 16WP! Then this past year they changed manufacturers and the jean sizes shrunk! Ordered a pair and they were 2-3 inches smaller, couldn't zip them! Also the new pockets are patch, instead of the former slit pockets. Not flattering for those of us with a larger butt. I'm afraid my old ones will wear out before I find new ones that fit. How does this make us larger ladies feel, from a store that caters to large sizes? When I called and e-mailed they didn't seem to consider these things!

I placed an order August 2021. Received emails dated in October 2021, December 2021, and February 2022 stating order delayed. I received order in March 2022 and it did not fit. When I tried to return item in March 2022, Woman Within stated I should have returned the item in October 2021, that the 60 day return policy had expired. Refund was refused. Don't waste your time and money with these folks that steal your hard earned money.

Ordered from them based on a recommendation. Clothes came along with, what we thought was a full suitcase, was the bag set. One item was too big and we called about how to exchange. They told us and we did as instructed. Received the return has been accepted email and thought no more about. Earlier this week, we wondered what was taking so long. Did chat, told call customer service instead or email. Sent email and received a response. I explained for four days that it was not my fault and was told it would be made right and was told to call to get the exchange. Called and argued. Emailed and called back, argued. Chat and disconnected twice. They say sorry for the miscommunication on our part BUT... So done

Normally their packages come tightly sealed. This last order was ripped open and then packing tape shut very minimally. An item was missing and when I called to advise and wanting my item, Their agent:Shy" would only refund my price, even though I wanted the item. I had to really yell to get her to transfer me to a Supervisor, Jerry, who was not to much help either. I ordered the item in a 28 and they no longer had the color I ordered in a 28 but many others in a 28 but at a higher price. Instead of taking care of their customer and offer me the correct size in not the color I wanted but the next cheapest color. If I want the item I have to settle for a size 24, Which I will try but not to hopeful that it will really fit. Hope their sizes are way off. But they certainly do not care about their customer, when someone in their order process had to rip my package open and remove the item and then do a half $#*! tape job and ship it out. Order # *******2972

I placed and received an order in the middle of February. I got an email the middle of March stating that my return had been accepted. On June 21st I checked my account and still no accounting for the $130 of returned merchandise. I called customer service today and they have no record so they will have to do an investigation and this will take another 30 days... so 120 days later my refund may post to my account. I will shop elsewhere and I have been a loyal customer for over 10 years.

Beware of this seller. I placed an order with this company and 30 minutes after I did I received a 50% off coupon. I was just struck since I had just placed an order for almost $200. I contacted the company immediately after I received the coupon and requested my order be canceled. They responded a week later and apologized but there was nothing they could do. I again responded to cancel the order and 10 days later I received another response they could not make any changes to my order since it was being processed. So I am waiting for my order so I can return it for a refund. Neither of my requests seemed to be within their ability. They would not cancel my order, and would not give me a credit for what the coupon would have been. I will never shop with them or any of their affiliated sites. Don't buy from these people.

I ordered two items one came and was sent back. It took three weeks and many calls to get a refund.
The other item was never delivered. After many phone calls again and some very rude people in customer service {one even hung up on me because he could not answer my question}. The charge was on my credit card was finally refunded after seven weeks. However after never receiving the other item and calling again because there was a twenty dollar charge on my card again. I was told told that I had returned the item{ the item I never got} and that was shipping and returned shipping. They refused to take the charge off my card and offered me a five dollar gift card. I will NEVER order from this company again. Buyer beware!