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WomanWithin

How would you rate WomanWithin?
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Rita H.
Massachusetts
1 review
1 helpful vote
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Poor style choices
November 17, 2016

WW's blouse styles are not as good as they used to be. I have never see so many ugly shirts and blouses. I used to be able to buy very nice, attractive tops but the past two years' styles have been awful. Extremely disappointed.

Date of experience: November 16, 2016
Ohio
1 review
5 helpful votes
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Do Not Buy!
March 5, 2023

Company made offers of reduced prices but refused to apply because I was not a card holder. Refused to cancel order even though order was still on site. Charged excessive shipping because I was not a card holder. Refused me to speak with supervisor. There is something wrong with this company to have these kinds of practices in play & getting away with it. They will NEVER see another penny from me & I will do my best to steer anyone else away from them.

Date of experience: March 5, 2023
Wisconsin
1 review
3 helpful votes
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Company refuses return
April 29, 2022

Company allows return up to 60 days. But, they required that they receive the item by day 60 (not that customer initiate return by day 60). Their return agent takes so long to deliver item to them that return item doesn't get to them by day 60. Then, they keep your money and your merchandise. Avoid this scam company.

Date of experience: April 29, 2022
Magali R. WomanWithin Rep
over a year old

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Kansas
1 review
0 helpful votes
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Scam company
August 19, 2021

This company is one of the biggest ripoff ever. Be smart and do not order. It take forever to get the product and then when you do it is nothing like what you ordered. The material is cheap and the item is poorly made. When you return the product they only refund half of your money. Because of this company I will not ever order from a non popular place again, I learned my lesson.

Date of experience: August 19, 2021
Magali R. WomanWithin Rep
over a year old

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Michigan
1 review
1 helpful vote
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I have no problems with the clothing and normally really happy with it. But, the shipping has been horrible. This is my last straw. So I wrote them a note

I did not notice this when I made the order and paid 23 bucks for shipping but, why isn't FEDEX delivering my order to me. Why does tracking say the USPS is delivering it to my mailbox? I wish I would have known it would be delivered like that because, I will be getting it two days later then I am expecting it. I might as well get the free or less expensive shipping. Very misleading!

Date of experience: July 6, 2016
Massachusetts
1 review
0 helpful votes
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They only allow cancellation for 30 minutes, although it's been a week and my order is not shipped. I was told I may return the items, and only when asked directly did they disclose that they charge a fee to return.

Date of experience: December 7, 2020
Florida
1 review
0 helpful votes
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Twice I have ordered a certain lounger, both times I received a different lounger. If/when they run out of a product, they won't contact you and ask you to choose a replacement, they just send you whatever they like.
I will now buy Woman Within at thrift sites. That way I know what I will get. Cheaper, too.

Date of experience: October 14, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

North Carolina
1 review
1 helpful vote
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Debit card fraud
June 17, 2022

This company tried to charge my debit card for an order I didn't place. They also charged my debit card twice for an order I placed once. I called customer service and they stated they didn't do any of these. I finally got this mess straighten out through the help of my bank. When I called customer service about this issues, they called me a liar. I have not received my merchandise from them yet, everything was on back order. I will never order anything from them again.

Date of experience: June 17, 2022
North Carolina
2 reviews
1 helpful vote
Follow Carole M.
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I ordered 2 items on 10/20/2020, today is 5/30/2021 and they have not arrived. Also ordered a skirt on 3/28/201 the status says "shipped" but there is no tracking number or estimated delivery. Had I known delivery was so vague and long, I would not have ordered, despite the sale prices.

Date of experience: May 30, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Missouri
1 review
2 helpful votes
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All is good, until you need to exhange something. I wont shop here again.
Had my exchange went through, shipping for one jacket would have been $23.98! But, they cancelled my request for an exchange because I paid with paypal & I guess an email or a call would have been too much trouble. So, I have nothing & they kept $15.49 for that privilege. Never again!

Date of experience: January 17, 2016
Tennessee
1 review
1 helpful vote
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Don't order if you need it fast
October 7, 2022

They have company math that they haul out. 2-day shipping means two days from when they ship it. They held my order for 2 days before they shipped it, putting the arrival time 4 days after they shipped it.

Date of experience: October 7, 2022
New York
3 reviews
1 helpful vote
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Do NOT under any circumstances order from this company. I ordered an item from them long ago for under $20 - ever since they have been charging my bank account $16.15 per month for a "membership"

If you have ever ordered from them - check your bank accounts!

Date of experience: May 31, 2022
Magali R. WomanWithin Rep
over a year old

The Member Rewards is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-527-9951 or email CustomerService@FullBeautyMemberRewards.com.

Nebraska
1 review
0 helpful votes
Follow Dusta D.
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Placed a huge order. Took over a month to receive my order. Clothing that was received is good quality - no complaints about that. One of the items I ordered was incorrect when I finally received it. Returned several items for exchange, including the incorrect item. Have never received the items I ordered in exchange - except to have the incorrect item returned to me with a different label on the bag. Have tried contacting customer service, very unhelpful. Overall, my original order was placed over 3 months ago and still have not been able to complete my order with exchanges. Also, when I sent back the incorrect item, I could not get a refund unless I paid a $9.99 fee - when I originally ordered, it was with free returns and exchanges. So I now have an e-gift card for somewhere I will never order from again due to their horrible service….

Date of experience: September 5, 2021
Magali R. WomanWithin Rep
over a year old

Thank you for bringing this to our attention. We’re sorry you had a bad experience and will strive to do better. We're happy to help you via phone or live chat on our site. 1-800-248-2000.

Alaska
2 reviews
16 helpful votes
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Bought 2 things ended up being way too big. Attempted to return and have to pay a lot $ to return. Attempted to exchange and have to still
Pay more $! So I'm just giving the stuff to Goodwill! Got charged 14.99$ for a ‘rewards card' I did not authorize or sign up for!
Too bad their business practices are so deceitful because some of the items are great! Never again for me..

Date of experience: November 20, 2020
Illinois
4 reviews
1 helpful vote
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Stinks on Ice
July 14, 2023

Purchased one pair of pant from women within for $40. Ended up to be $58. They charged me $14. For shipping that is because they stuffed 10 of there magazines in the package and let me foot the bill for it. They sent me the wrong size too small and too long. They don't know what petite means. I went according to their size chart witch is wrong. Petite is a 29" inseam not a 31". I don't have giraffe legs just because I fit that size. Refuse to give me money back, only want to give me some lame gift care for $43. Do they seriously think I want to buy anything else from those rip off artist?

Date of experience: July 14, 2023
Magali R. WomanWithin Rep
over a year old

Hello Terri. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, your order number, and your billing zip code. We will be glad to further assist you.

Sincerely
Woman Within Customer Service

New York
1 review
0 helpful votes
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Buyer beware
July 19, 2021

This is the worst company I ever encountered.
Was about to place my order when I realized that every item in my cart was not the correct sale price. I called to get help and I was told by the customer service rep that when my order processed the price would be adjusted. I have called 5 times spending over an hour each time trying to get my $35. Credit. They never gave me a credit and said after it shipped it would be adjusted. It shipped and they still won't give me my credit. I got an email days later that said they are giving me a $12 gift card towards my next purchase. I am calling my credit card company to cancel. I would never by anything from them again. Also their sizing is all wrong. They suck!

Date of experience: July 19, 2021
Magali R. WomanWithin Rep
over a year old

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Sincerely,
Andrea
Customer Service Analyst

Colorado
1 review
7 helpful votes
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BEWARE
July 10, 2009

BEWARE -- this site is a rip off! I ordered five items from them in April. The items did not fit and when I returned them, I was charged a $6.50 fee plus they did not refund the cost of the shipping -- a total of $15.49 -- for NOTHING! Then I noticed that there were charges on my credit card during the months of May and June ($12 each time). WomanWithin had given my credit card information to "Shopper Discount" and they were charging me a monthly fee! Fortunately, I caught it and I have gotten them to refund the charges, but now I wonder who else they gave my information to! After all that, I found three of the items at a local store and the prices were at least 20% cheaper than the prices online!

Date of experience: July 10, 2009
Pennsylvania
1 review
0 helpful votes
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Terrible Return Policy
August 31, 2020

I have been a huge customer of Woman Within for many years. Recently I returned 3 items that did not fit. The same items were returned back to me after several weeks. Come to find out they were returned 4 days after the 60 day return allowance. Now I have 3 pieces of clothes that I can not wear. I contacted customer service and was told they could not refund my money. I told them I understood but would accept a store credit. They told me that was not possible. They expect me to wait when something is on back order for several weeks. Woman Within wants to use Covid for an excuse when shipping has a lengthy delay but will not accept the same reason from their customers. I am very disappointed with Woman Within. It is obvious they do not want to keep their customers. I will be looking for another company to purchase my clothes from in the future.

Date of experience: August 31, 2020
Iowa
1 review
6 helpful votes
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Restocking fee
February 25, 2017

These days its fairly easy to find order sites with easy returns and no fees attached. I ordered a 14 dollar item. It was too big. I asked for a refund and got hit with a 7 dollar restocking fee. Will i order again? No of course not.

Date of experience: February 25, 2017
Magali R. WomanWithin Rep
over a year old

Hi Donna, we appreciate you expressing your concern regarding our return policy. We appreciate your feedback and we'll be sure to share your comments with our team.

Nevada
1 review
14 helpful votes
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I haven't ordered from Woman Within for several years but I decided to purchase underwear. I was surprised and disappointed that the size was too large and the quality was terrible, the panties were different sizes and sewn unevenly with threads hanging. So to return this I have to get a virtual store credit minus the shipping fees I originally paid. But I'm so happy I didn't purchase the 10 pkg. I will never ever order from Woman Within again.

Date of experience: May 9, 2020
Magali R. WomanWithin Rep
over a year old

Hello Lorraine, my name is Corinne; I am Customer Service Specialist with Woman Within. I'm very sorry for the poor experience you had and would like to help. Please email me directly at social.media@fbbrands.com with your last name, order number, and zip code.

Overview

WomanWithin has a rating of 1.8 stars from 783 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WomanWithin most frequently mention customer service, credit card and return policy. WomanWithin ranks 1931st among Women's Clothing sites.

service
291
value
254
shipping
275
returns
233
quality
233
This company responds to reviews on average within 4 days
+61