Wix

I have used WIX for years with no issue. Suddenly I see I am upgraded to premium, which I did not want, and am paying 4 times as much per month. I chatted with a CS agent who told me to cancel the premium, sign up again as basic, and request a refund. She ended the chat before I finished, after I asked how to resign up, and then the refund was denied. Beware of this company and their ability to suddenly upgrade you with no direct method of downgrading (per the CS representative) Looking for a new provider.

Stay far away from Wix. They will allow scammers to make purchases and still take their processing fees after the transactions are reversed due to the scammer using a stolen credit card. Wix makes you eat those fees and does nothing to protect their customers on their platform. Complete pile of crap.

After 7 years with wix I regret it. For many reasons but the worst is my site is hacked showing spam and wix have not helped or responded to me.

Terrible customer service. They offer no support other than AI chat. I signed up for services over 2 years ago. When my domain expired I no longer had access to my emails and my website. They just charged me $600 for a renewal. Of services I cannot use. A
They will not refund because it's a renewal. It's disgusting that they can do this and not offer any solution. The website itself was terrible. I want to speak to a person and I want my money back! 😡 If I could give negative stars I would.

F#*K Wix,...they hosed us on an auto renew AND then because we cancelled, shut down our website BEFORE our current paid subscription ended!

Fortunately we screenshot our Chat (they dont offer a transcript at the end of Chat, how convenient for them), nothing but a run-around, thanks to our credit card company, who helped us.
Check other reviews, people are being taken advantage of when auto renew is selected. No offer of discount for new plan, just straight up full blown retail charge to your card with the response that they will "Review" if and how much of a refund, it could take 20 days.

Ah! Finally somewhere to leave an honest review.

They changed my annual prepaid plan midway through to only include 1/10 of what I prepaid for with zero notice. Customer service was awful and they justified the changes because "we ran an ad about the new plans" which I NEVER saw and wouldn't have thought that would have affected my PREPAID annual plan. You probably allow them to do whatever they want when you accept the terms and conditions. I switched to Showit and love it WAY more. Don't waste your time on this shady provider!

I have tried to use a paid Wix plan but there was nothing available that I could not do with a free plan. Either way, Wix will try to nickel-and-dime you to death with upgrades you don't want or need. Their idea of CS is to send you to pre-written FAQ pages rather than try to resolve an issue using an actual human being. But you can be damn sure they would be highly insulted if, instead of paying your invoice with actual currency, you gave them, instead, a block of text explaining what currency is. And the most consistent thing about this platform is it consistently gets very low marks from its own customers. That is the primary reason I have never spent a dime on a Wix paid plan. If they are not willing to provide the premium service they charge hundreds of dollars a year for, there is no point in paying for it.

I signed up for Wix for a small business I've been operating. I thought a website might help to bring in more customers and drive up revenues. I quickly discovered that as a non-techy person their platform is just too difficult to figure out. It would take too much time figuring out how to run their platform to make it worth while for me. I've been trying to cancel but of course there's no such thing as a 'cancel' option anywhere once you're signed up and they ignore messages asking to have your monthly subscription cancelled. The end result so far is they have not delivered a single dollar to my business but they have cost me $200 so far with no luck cancelling. I'm going to have to ask AmEx to block future charges from this company. Very disappointed -- don't recommend Wix at all.

Avoid this company like the plague. They fail at every level. Poor product, bot obsessed and complete indifference to customer service. Never use WIX, you'll be wasting your money.

#1 it's very expensive. #2 there is no way to contact a living person for disputes. #3 they have gone out of their way to put as many barriers as possible to cancel your account. Dealing with Wix is a nightmare. Just don't sign up.

I signed up for Wix solely to create a website with a Facebook Shop integration, a feature advertised on their platform. Imagine my disappointment when, after paying for a year-long subscription and launching my website, I discovered the Facebook Shop functionality would be discontinued in April! (I signed up at the end of March)

Wix failed to disclose this crucial information during the signup process. This feels like a bait-and-switch tactic. They happily took my money for a service they knew wouldn't be available for most of the subscription period.

Their suggestion of using unreliable third-party apps is not a solution. I expect a seamless integration, not a patchwork of untested workarounds.

Adding insult to injury, Wix denied my request for a refund on the remaining 11 months. This is outrageous! They essentially sold me a product they can't deliver and are refusing a refund only 18 days after the purchase.

Try to navigate their site and get a live person...it will take you forever to figure it out and that's after over an hour of trying on an iPhone only to realize that you have to be on a desktop. GD their service sucks!

They have just emailed me saying that their prices are increasing from £50.40 to £108! They are trying to justify this by saying that they have increased their storage and my website will no longer have 'wix' written at the top. Neither of these things I'm bothered about. Would strongly advise against using this company.

I had vista print for years and a greta website then they partnered with wix and my main pages crashed just disappeared! It's been a full month if daily phone calls and escalations but nobody can install my old pages on wix. There's nobody there to do the work or they don't know how they don't are they give me the run around and their system doesn't support the high level of features I had on those two pages. I will be suing them. Those pages were the registration pages for students for my school. I have new students with no paperwork now! They had many cool features easily I made with vista print which is a small business for websites and I wouldn't use again as they gave accidentally deleted pages in the past which is horrific. I see all wix reviews online are fake so that's one thing they are good at making fake reviews! If you can't add a review there it's fake. This one I can add a review here and they have an F rating, their real rating!, vs A+.

Wix for the most part is great for someone trying to sell the pot holders they make or for someone with a niche market but other than that I'd either build a DNN site yourself (much more up to date modules) or just use ecrater.com.
My biggest complaint would be is that they nickel and dime you to death and place ads on pages that you will be working on most of the time causing slow load and delays in your work. They don't just put ads on the dash board they place them on pages like orders or other important pages so do not be in a hurry.
My other complaint is they are trying to reinvent the wheel. Their modules are so old fashioned or were developed by someone else so long ago there is no reason theirs don't work properly,...stuff like you would have seen when IBUYSPY was put out there by Microsoft they can't get right or don't even offer. Simple stuff like the abbreviation for states being populated, just seems like a bunch of not so bright people work there in my opinion.
It is better than nothing and if you don't have the skills or time it's a good temporary solution or if you could go to ecrater.com they've been around since IBUYSPY...

They jack up the price after you create an account by $100 PER MONTH for the Business VIP package then give you false 50% off discounts so you'll end up paying MORE than their original price! I called their customer service line to complain about the issue and they proceeded to lie and tell me there was a price increase in the last 3 months but it never got changed on the website. COMPLETE AND TOTAL SCAM.

Wix has become my preferred platform for building beautiful and functional websites, even with minimal technical skills. The platform's drag-and-drop editor, customizable templates, and extensive app marketplace make it easy to create a professional-looking website that reflects my brand and vision. I appreciate Wix's versatility and affordability, offering a range of plans to suit different needs and budgets. Moreover, the platform's SEO tools, mobile optimization features, and e-commerce capabilities ensure that my website is not only visually stunning but also easy to find and navigate. With Wix, I can build a website that stands out from the crowd and drives results for my business or personal project.

I got suckered into paying before I could continue exploring the capabilities of this platform, due to the fact that I had a domain I needed to transfer over. Was unsuccessful in transferring the domain. And then ultimately I did not find their model as user friendly as other platforms. Could not find a customer service number anywhere to speak to a live representative for any of my problems. Finally found where I could request a refund only to receive an email shortly after stating it was denied, but did not offer a reason. Very disappointed with this company. Honestly, sqarespace is much better. I'm out hard earned money for nothing but I'll chalk it up to a blessing in disguise.

Overall we are satisfied with the platform and could give a 5 star if they wouldn't keep the money for 7-10 days it's the biggest issue for us.

This company is extremely unprofessional. I had one customer to report a fraudulent claim. I showed documentation showing that the queen was fraudulent. And for the last two months they've been holding all of my deposit with people who are booking with me. They keep making excuses on why they won't release my money. I've been in business for five years and using wix for a year. They asked me to send over all of my documentations from the state that I live in to show that my business is legit I did. They also asked me for my social media business information I sent that in also and they are still making excuses on why they won't release my money. But still charging my account each month. Everyone that I have spoken to has been rude and unprofessional. And won't tell me what's the excuse on them. Keeping my deposits that my customers are booking with me.

I paid for a website and bec my phone changed, I couldn't log into the account. I am still locked out, 3 months later. They also charged me without notice, the renewal date (as per THEIR email) was Jan 20, and they charged me in Dec AND on Jan 8. It's impossible to contact anyone, and they refuse to give me access to the account that I AM PAYING for, unless I send them a copy of my passport or drivers licence! Absolutely ridiculous! I need to block my credit card now, because it sounds from others that they will continue to charge you. I am flabbergasted how this company is allowed to operate. They are unethical and fraudulent. NEVER EVER even contemplate using them!

I "opened" an online store, spent a fortune on marketing, only to find that a "technical issue" was preventing anyone from purchasing. After 5 days, all I'm getting told is that they are working on it and that there is nobody I can talk to or complain about. THE WORST MISTAKE I EVER MADE!

Would not recommend Wix auto renew charges feature. Wix charged my credit card early before the current premium subscription was finished. Attempts to cancel auto renew before new subscription was due to start did not work. Requests for refunds were denied. Please be careful!