Wix

The sites are slow, terribly optimized for mobile, and possibly the worst for search engines. On top of that, don't spend too much time designing your site or editing it, because at least once a week, Wix's design tools won't allow you to save all your work. 4 hours down the drain each week, at least! If you have a real business, stay away from Wix! You're much better off spending a little more money with Squarespace, Setmysite, or some kind of actual website solution. Wix is nothing but a toy... a very poorly designed toy.

I bought an expensive forum plan from Wix and worked three days to transfer a forum to my new site, one post at a time. I was planning to delete the old forum but thank goodness I checked first. It seems that Wix had deleted my premium subscription without notice and without explanation. They didn't even send me an email to tell me why they did this. The chat help person said he couldn't give me any info and told me I would be contacted "as soon as possible" which should have been when they were doing this to me, know what I mean? I'd rate them 0 or -1 if I could, I worked myself to the bone and they just deleted my work for no reason. My site was not controversial, it was about genealogy! A hobby forum!

Do not waste your time regardless of how easy it is to use. Whats the point if your customers cant properly shop. If you are planning on designing a real website stay far away from here. They customer service sucks they will just send you in a complete circle round and around However I will be getting my money back from them. Court is next up and Im sewing for missed customers as well. I have videos of this crappy website just a complete bug fest. Then they did a update that turned a bad situation even worst. Count your days WIX if anyone want in on this class action lawsuit follow me on Instagram.

Wix.com stole my money. We started a monthly subscription but they took an entire years fee without warning.
Then they cancelled their relationship with the primary ap that my site was built around, "simply book me" again without warning. Because "simply book me" can no-longer connect to my wix page, it has destroyed my business, costing me in excess of $120,000. I called them but they refused to answer for a nearly a week, basically being closed the entire thanksgiving holiday. No emergency number is available. This not acceptable for a server that business are dependent on.

Avoid, avoid, avoid! I can't stress this enough! They repeatedly charged my bank account for a site has never been completed or ever gone live! Over $1,000 last month alone. I worked with my bank to reverse the charge, which they did. Today my account was again charged even though I made sure I have nothing active on WIX at all! It is impossible to reach customer service! This company should be investigated. Regulatory agencies, where are you?

Unresponsive links on my site, content that keeps moving around even after it's been fixed repeatedly, customer service that refuses to accept responsibility for system glitches if I can even get customer service to respond, nickle and dime me to death for damned near everything useful... what's to like? Save yourself an enormous amount of time and your hard-earned money by going elsewhere. I am not positively impressed to say the least.

There have been many times that I have contacted support, and we end up walking through an issue for hours, and they are not able to resolve it. They tell me they will continue to look into it, and yet the issue never gets spoken about again. I have been calling about issues such as members responding to events, and in some cases, it shows their email address instead of their name on the member profile. This is very confusing when trying to figure out who is joining an event. Also, admins have no rights to modify a members profile section, which is necessary considering some members are computer illiterate and need assistance adding things. Also, with the ecommerce, members credit cards get declined regularly. It tells them that there is a technical error, and to try again later. I have been able to reproduce these issues and still, no assistance or resolution from WIX. Even though it is a cheaper tool, i guess the say that "you get what you pay for" truly applies here.

Wix is decent, but the "pop up errors" KILL ME. I used Wix for about 6 months, and three times an error message popped up not allowing me to save my changes. The last straw came when I just updated all the pricing and descriptions on my services page... I got hit with the error message of death and all my changes were lost! There was no customer support or phone numbers I could get through to. I was only able to find support boards with people complaining about the same thing. It was a nightmare! I own a mom and pop auto repair shop and really don't have time for "errors" like this that waste 2 hours of my time. I switched to SetMySite 3 months ago and I'm pretty happy so far. Their websites are reliable and easy to edit yourself, plus I can always just email or call my account manager to make the website changes for me. It's a nice deal.

As for Wix, I'm done with them. Losing my work three times is three times too many :/

I've been trying to reach anyone who can help me after they refunded my domain fee without my permission & then canceled my domain. My website is not up at all & no one will help me but I'm still paying. 4+ hours over 2 days on the phone in cues, talking to reps who can't help, being told they're too bogged down to respond... and they won't even consider refunding the rest of my subscription so I can go to a platform who can actually assist their subscribers? I've been with them for 6 years! No help, none at all?! Incredibly disappointed with this company!

It is not an intuitive tool to use and there are much better alternatives available.
Even worse than that, over 12 months after I stopped using wix, they invoiced be for another year's subscription without notifying me in any way before or after, which is in contravention of Australian Consumer Law. They denied my request for a refund without providing an explanation.
I strongly suggest considering all alternatives rather than using wix.