Jeff P.

There have been many times that I have contacted support, and we end up walking through an issue for hours, and they are not able to resolve it. They tell me they will continue to look into it, and yet the issue never gets spoken about again. I have been calling about issues such as members responding to events, and in some cases, it shows their email address instead of their name on the member profile. This is very confusing when trying to figure out who is joining an event. Also, admins have no rights to modify a members profile section, which is necessary considering some members are computer illiterate and need assistance adding things. Also, with the ecommerce, members credit cards get declined regularly. It tells them that there is a technical error, and to try again later. I have been able to reproduce these issues and still, no assistance or resolution from WIX. Even though it is a cheaper tool, i guess the say that "you get what you pay for" truly applies here.