https://www.ripoffreport.com/report/wix/finally-admit-fault-leave-*******

I have about 50 websites on WIX. Several of which are paid for with Premium account.

Never having a problem uploading files and managing these sites, I was surprised to receive a message that I'm over my storage. I logged into a website to delete items (there used to be several MB of storage used with images relating to this website), and was surprised to see images and files from each of the other website that I own bringing (bringing the used storage to 6.3 GB). Frustrated, I spent several hours tediously deleting several images not related to this website. Since images from all of my websites universally populated this site's image bank (not with my doing), it was assumed that if I delete an image it would universally delete. When logging into another one of the websites….no such thing, all of the images were still there and storage usage was at 6.3GB.

Problems:

Each website had its own image bank and storage capacity. Somehow – without me doing anything, every image/video from each of the websites populated each of the individual website banks and storage capacity.

If all images were merged to a single image/video bank, you should be able to delete an image once and its gone. Not the case, in order to delete one image from all website banks, I have to log into 50 websites and delete the same image 50 times out of each individual website's bank.

This means manually deleting hundreds of image and video files times 50/website.

I contacted WIX, to find out why all of the images/videos cross populated to every website. The results:

· Incredibly poor customer service

· Each time you receive a reply from a different person

· Each time you have to spend hours re-explaining the scenario

· Most of the time they tried to turn this issue around on me and told me to hire someone to help

· They were kind enough to in a condescending way send me instructions on how to delete files

· Wasting months of writing tediously long messages

FINALLY! Someone from WIX admitted that in 2019 they did a migration within their system. Meaning for customers, this caused that caused every file to duplicate into each website individually within an account. This means each image/video for each of my 50 websites, duplicated 50 times. This is because on their end they are not able to differentiate which image/video within an account belongs to which specific website. So they just took all images from all websites and duplicated them into each individual website. Obviously when you take 50 websites worth of storage, multiply this times 50 it will ed up at each website being over 6.3 GB of storage. WIX is kind enough to let me know that though I did not cause this, I can log into each of my 50 websites individually to delete the close to 6GB of unrelated files one by one – a total of 315GB of data. This will take me weeks, if I spend every day doing nothing but deleting files. Or my other option is to start paying for extra storage for something that I did not cause. Currently, I'm not able to do anything on the 50 websites, unless I spend weeks deleting files. Will WIX pay me for this time? I'm happy to calculate an hourly rate and send a bill!

They do something on their end, and instead of grandfathering in accounts that will be affected, leave you and your customers screwed and try to profit off this above all!

I will never use Wix ever again for as long as I live. I hope if you are reading this you NEVER use it either. Wix is dirty, scheming, lying, sneaky, and awful! I spent EIGHT years building two professional websites through their website builder. All this time I slowly uploaded media to my sites. For eight years! A few days ago I go to upload a PDF file to one of my sites and get an error message that I have exceeded my media storage by 2 GB! How earth does a single PDF send my storage over the limit by 2 GB? Well, it doesn't. Wix did this clever thing where they suddenly knocked my storage limit all the way down to 500 MB after I had been building my website with them for EIGHT years. I have carefully organized and designed 2.5 GB worth of media on my website and now they are telling me that I have to pay a minimum of $200 for EACH of my websites PER YEAR. So that is $400 PER YEAR in order to keep my websites going because they suddenly limited the amount of media I could upload, and I would have to deconstruct my site to make any changes what so ever because they suddenly robbed me of all my storage space. Absolutely ridiculous! I am not going to deconstruct my site on account of them getting a whim to limit by storage space by 2 GB after my eight years of loyalty and displaying their website name and icon to ALL of my viewers! So I've resigned to never use Wix again. I want their logo and their name off my social media profiles and website as fast as is possible. So I am currently trying to copy my hundreds of blog posts from my blog site to another website builder, and Wix doesn't let you copy more than 20 blogs total because they KNOW they are a $#*! website with $#*! rules and that people are going to leave and they don't want to let you take your business elsewhere. WIX STOLE my blogs and designs by not letting me transfer them to a new website builder. I WROTE THEM. I FORMATTED THEM. I DESIGNED THEM. And they won't let me have MY blogs. They also are paying off Google reviews so that no one can see this review. I hope you have someone found this review and that it convinces you to never use Wix as long as you live. Tell all your friends and colleagues! I will certainly be telling all of mine. Their website builder has been janky, slow, and finicky from the start. I don't know why I didn't leave years ago before I put EIGHT years of working into the building of two websites. Not to mention every time you would encounter a problem (which was very often) they make it near impossible to find a number to contact customer service via phone. Probably because they know they would be constantly flooded with an overwhelming amount of calls about their shady business model and SORRY excuse for a clean website builder. I am disgusted with whatever greedy, selfish leader made the decision to throttle my storage on a whim and then limit my ability to transfer my business elsewhere. It is sick. It is twisted. I could not be more turned off from ever using this company again. I hope this review spreads like wildfire and shuts their business down. NEVER USE WIX. GO SOMEWHERE ELSE PLEASE. While you still have the chance! Wix is DIRTY, LYING, SCUM!

Having subscribed to a premium plan, I now evidently must wait about a year after the date that I purchased this subscription before I can close my account. So, although the account is set "not to renew", the account itself is still going to remain open, if I understand their directives clearly of course. Although their application would not allow me to close the account, evidently because the subscription had not run its course (evidently with no other means for cancelling the subscription than by choosing the setting that would not renew the subscription). This practice itself is not going to change my mind; rather, it only solidified my position. Consequently, I evidently must return to this account in about a year before I can completely close this account, and in my personal opinion be completely rid of this headache. Some of my reasons for wanting to close my account included the following, based entirely on my personal opinion, of course: I was shocked to discover that evidently my photograph images which I uploaded from my computer were evidently being made available for dissemination through a third-party vendor. Or so it seemed to me, when my cursor accidently moved over one of the photograph images I had uploaded and had added to my blog post from my personal computer file; I discovered that a new window pop-up appeared for logging into a third-party vendor's website, apparently enabling the visitor to acquire my photograph's image. After attempting to research ways to block this feature and protect the privacy of my photographs, I came to the conclusion that such protection was not provided at this time. At one point their application indicated that at the time there was no feature which allowed me to limit the number of downloads a visitor could make of my data. I do not know if the instructional information for their application simply needs to be updated, or if in fact there is no means for blocking visitors from downloading my photographs. I was also unhappy to learn that evidently information supplied to my website by my clients was evidently going to be made available to third-party vendors, seemingly through any social media links that I might have set up through this website builder. So, I did not use this feature on my website. I found the information provided for using this website builder very, very confusing. Admittedly though, I did not take the time to watch the many, many video tutorials which were made available by the application. I wanted a fast easy way to build a website with a blogsite feature. I do not believe that I found it with this website builder. Of course, the website builder application did offer the choice for obtaining "professional help" with building the website - for an added fee, even to the premium plan clients. The website builder application also seemed to change availability of product features by renaming them, and then apparently added an extra charge for acquiring access to the "new" feature, an apparent modified version of what once was free. If I knew all of this information, and more which is not noted here, about this company prior subscribing to their product plan, I would have avoided them like the plague. True, I did not do my research as thoroughly as I should have. Such as, I did not know that this company is apparently headquartered outside of the borders of the United States. A seemingly small but significant factor to me. I feel that I made a tremendous mistake by choosing to use this website builder's product. I simply urge caution before proceeding; I advise taking greater care in one's research before investing time, effort, and money into a product that does not match one's need or ability. In my opinion, this website builder's product was not "user friendly", at least not for me.

I was writing a WIX Blog draft over a few days, relying on their 'autosave' option to save my updates over the days that I was writing and feeling creative. On the fourth day I went back into my blog and it had reverted back to the version from Day 1. I had lost all the photos, links, videos, and words that I had edited in between day 1 and today.
I checked version history and according to the blog site my version history only showed it to have commenced today, there was no previous versions to go by. So all was unfortunately lost :( Anyone who is a creative writer knows that re-writing the same thing is never as good second time around and you often just lose drive altogether and throw away the whole work as a negative experience makes writing it unpleasant from that moment on.
I thought maybe the site would have my lost drafts somewhere and tried to get a 'call back' help option but it asked me to put in my mobile number and kept sending me an automated reply telling me that my mobile number was incorrect. After about 30 retries, i tried to enter my husbands mobile number and then my friends mobile number just to test it. All three came back with the same automated response saying that the numbers are incorrect and to check the number. I thought this very odd. So i tested the same number again in the sales team area, entering the same number to get a call back about a site upgrade package, funnily enough, the number went through without any problem at all and the automated response said someone would call me straight back.
So WIX will allow your number to go through when it will lead to them getting your money for a sale, but when you want help it doesn't want a bar of it! There goes a good 30 minutes of my day wasted, with no resolution.
I then tried another option, the live chat, this would again only allow me to proceed when i said I was wanting a system upgrade, if i said I wanted help it would send me in circles back to call back.
I finally got through to Iliana who wasted over an hour of my time going around in circles, totally not understanding the issue at all, and taking a good 5 minutes to reply to each message I sent so was clearly heloing mutiple customers at any given moment in time (I know this is what live chat people do to up their stats) but she kept lying to me and telling me that she was conversing with the 'team' as to how to fix my problem. I might have believed that IF they were actually fixing anything, they werent even answering simple questions and were sending me on wild goose chases making me click into areas of the site that were not relevant to my issue such as how to revise published works (I am working in draft, not published).
I asked her to give my mobile number to the call back centre to call me about the issue as I had spent well over and hour with her and absolutely no where near any resolution and she told me she would send my email to the team and they MIGHT contact me back, she couldn't guarantee anything though. Nice, nice service!
My ticket number is #*******517 if anyone from WIX is actually reading this, which i doubt, as they clearly do not care about anything other than sales.
I do NOT recommend WIX to anyone wanting to operate a site unless they are themselves an IT expert who can fix their own issues, as if you are a customer with issues WIX are not at all capable of nor bothered about helping you. VERY DISSAPOINTING!

I was working well on creating my site, only to find the next day that what I had accomplished had vanished. I called them to find out how to get it back and they said it wasn't in my history so there was nothing that they could do. The save button says that it automatically saves. Apparently this is not the case because for the two hours I worked on the site, nothing was saved. I have called three times for support to get answers to questions on the site. One was simply to change the color of the background... seems like a simple question to me, and the support person was figuring it out as I stayed on hold. It was as if he was not an expert at all and was learning as he went. He explored all of the same attempts I made. I told him I wanted to use the colors of the site that I had chosen. It seems like a website builder company would understand that if your pallet is greens, grays and beige, that bright colors such as blue, pink and yellow are not going to be possibilities that would satisfy me if I'm wanting a different background color other than white. It seems outrageous to me that he would think it is acceptable to chose one of the bright colors. Strange at the least. Isn't a website supposed to look professional? Another question I tried to solve on my own was how to make the menu about an inch deep rather than the 3'' offered. He also had no idea how to do this. My questions seem simple for "experts" to answer. Wix is hiring people to answer calls who are not experts or possibly haven't used the site because they take forever to help. They say you have access to real people for customer support when you purchase the premium. BUT it is difficult to get a person who can help you in a timely manner. You have to wait for the person who isn't trained with the website to go through their process of learning themselves before they move you on to the actual expert. This is a terrible way for a business to work with people who are already calling about a problem to then add to the frustration by having to be patient while your "expert" learns how to navigate while you wait and listen, getting you nowhere until you speak to a person who can actually fix you problem. When you get to the actual expert who is knowlegable in how the site works, your call is over within a few short minutes. Wix needs to train better and longer before giving "experts" to clients. What they're doing now might work as a free training for their employees but it doesn't work well for keeping customers happy. As a comparison, after my Wix call, I was on the phone with my credit union. They actually understood my questions, knew how to navigate their site and who I needed to talk to if they didn't know the answer. So, this told me that my frustration truly was with the extremely poor customer service that wix provides, and not just me being impatient. If I can handle a call with my bank over a new business account, what forms I need to fill out for my accountant, how to navigate their site etc. after a frustrating call with wix, then that speaks volumes to the truly inadequate and useless customer care wix is providing. I hope they make changes soon as their platform actually does some incredible things if you like to be creative and want to take advantage of the tools they offer. I was really happy with how my site was turning out, but I decided with how poor the customer care is, and the fact that they couldn't explain why my work didn't save, that I didn't trust Wix to be the small business support and web host I feel comfortable with. Wix doesn't do what they say they will in some ways, so how do I know they will do what they say in other ways. I decided to cancel rather than deal with more lost work and dealing with customer care reps who are not knowledgeable. I have to say that they were all VERY nice people but did not admit that they were over their heads, even with simple questions. And no explanation as to why my work didn't save when they have an "automatic" save policy has left me wondering how to know if it was something I needed to do differently or was it their site. It's a mystery. And when I'm going to work with a person, company, etc. I need communication on how I need to change my steps if they aren't working and they need to be able to help me with. What to do differently so that I don't lose my work. They suggested to simply click "save", but again, it is supposed to all automatically save. So... after I saw that it was all automatically saved, I didn't bother saving again. I worked for over two hours on the site one evening, and apparently the automatic save didn't happen even one time during that two hours because no version of the work I did was in my history. I hope that you will think twice about using wix. Assume what you are working on won't save and use the save button religiously. And, if you need customer service this is not the company to choose. They are not knowledgable, and to get someone who is, you have to be willing to wait on hold for up to half an hour or more. Super bummed about this experience as I had hopes to launch my site this weekend.

THEY HAVE THE WORST SERVICE I WOULD NEVER RECOMMEND THE PAYOUT SUCKS AND THE SERVICE SUCKS!

Fraud seems to have become more frequent and acceptable with major-companies nowadays. It's really unfortunate.

Today, I wanted to add a few-things to a page on my site. As I was trying to add photos to my gallery, I noticed that the window was cut off at the bottom. I tried to use the scroll-bar so that I could access the options at the bottom of the window, but it would not let me. I tried to drag the window higher so that I could see the entire window, but there is an invisible-barrier that prevents me from moving it beyond a certain-point. So I basically cannot access necessary-controls because it physically will not let me. Technical issues are one thing, but here is where the fraudulent-activities come in.

When I tried to contact them about these technical-issues like everyone else here has stated, no way to get in contact with an actual human-being. Just an endless-string of redirects to information that is not relevant to your issue. The only way to get a "call" is to sign-up for a callback? Huh? I have to put in a ticket to talk to someone on the phone? Whatever.

I do that. I follow ALL of their instructions. I even took a screen-shot of the issue, put large yellow-arrows pointing at the issues, and wrote notes detailing the issues. I give them my phone-number to contact me. No exaggeration, not even two-seconds later I get an auto-generated e-mail from them with the header "Sorry We Missed You!" that stated...

Hi Antonio,

You recently requested a call back regarding "Editor, ADI & Live Sites - Unable to select an element in the Editor". We called you on September 23,2020 2:12 PM (UTC-04:00) but we were unable to reach you.

If you still need assistance, click the button below to contact Wix Support and reschedule a call back.
Thank you for contacting Wix.com.
Warm Regards,
The Wix.com Staff

This is a bald-faced LIE as my phone did not ring. I responded back to them on the website where the asked if there is anything they can do to improve the services. I replied (paraphrasing...)

"It would be nice if someone actually responded to my inquiry instead of immediately sending me an e-mail LYING that you tried to contact me when you did not. Furthermore, if this situation is not resolved within 24-hours I am well within my rights to and will report you to the Better Business Bureau and review litigation-options that are at my disposal. You have 24 HOURS"

So then after a little-while I get another e-mail from them saying...

"Hi,

Thank you for contacting Wix Support. I have tried to contact you multiple times but was unable to reach you. Please submit another call back request. Potentially using a different number as this number did not allow me to leave a voicemail. You can also respond to this email with what you need assistance with and it will start a ticket. If you choose to reply directly to this email, please also state the name of the site and the page where the issue occurs (or if it occurs on multiple pages) and add a screenshot if possible.
Once we have more information, we will be able to further assist you in the matter. I'm sorry you are experiencing issues, please know we are here to help."

Again, my phone has not rung once today. I verified that my phone was on, service was active, and the ringer was on full-blast. No phone-calls. When you tell a lot of lies and you are comfortable at deception eventually you start making mistakes. The whole part about asking me to send them a "screen-shot" of the problem was the red-flag that exposed them because I had already done so. This was either a BOT that responded to me, or someone who is completely-inept and incompetent and has no business in this position.

Clearly this is fraud and this company deserves to be criminally-investigated. They have taken money from many people and have not provided services for them. It's really sad that this company has come down to this.

EDIT: Here is an update. I actually had correspondence from PEOPLE at Wix to address my problem. While there solution-suggestions did not work to solve the problem, they did help me to deduce where the problem was coming from. I was able to find a work-around that at least temporarily solves my issue.

It doesn't excuse what they did earlier. Employment-shortages due to the pandemic are not an excuse for lying. Just tell the truth from the beginning instead of figuring-people for a fool that don't know their rights. It was good to engage with an actual-person however and I will give them one-point for responding to my inquiries FOR REAL this time. I still would not recommend this company.

Run, And RUN FAST! DO NOT I REPEAT DO NOT USE WIX. I would Recommend contracting Coronavirus over using this company.

Hi my name is Dave I'm a retired engineer from Google well I am going to keep this letter sweet and short.

Before I left Google I grab the stack of paperwork with information of companies that Google is going to start red flagging off there network.

Such as Weebly, Wix, CreateSpace and tons more of these types of websites.

See Google believes in content and if the website can't produce great content then Google and all of the other search engines plan on getting rid of them.

In fact as a chief engineer at Google this was one of my jobs to get rid of poorly made websites like yours.

Oh I didn't mean it like that I'm so sorry but you must admit having a website with another company's brand on it must be hindering your business.

But not anymore your website don't have to suck you can compete with some of the biggest companies out there I have went out and teamed up with a great third-party Google company called big city Marketing Group

And they have agreed to start a special program just for these websites for as little as $499.00 you could have a great website a professionally made website and SEO by me Dave the Google engineer.

Our service is backed by a 100% 30 day guarantee. Get more customers make more money bottom line see the link below check out our packages

Here's to your success
Dave senior engineer Google

http://bigcitymarketinggroup.com/

Long story short: I have used and tried various wysiwyg web-building programs over the last 8 years, from Quick N Easy Web-builder, to Weebly, Squarespace, Jimdo, etc etc etc... they were all utterly frustrating and cumbersome. Reluctantly, I turned to Wix. I say 'reluctantly' because of the number of bad reviews here.

I started actually reading the bad reviews, instead of just looking at the rating, and realized that a lot of folks didn't understand the basics of having a website and their frustration, besides billing issues, was based on their - how can I put it politely -... ignorance.

[So, to correct that, here's a brief thing newbies need to know:
(1) You buy your 'www...' address from a company like Go Daddy or whomever. It will cost you about 15 bucks a year to keep it. Companies that sell 'www...' addresses are called 'domain name providers'
(2) You buy your bit of space on the internet to show that site through a company, like Wix or Go Daddy or iPower or whoever. They're called 'hosting companies'
(3) You buy your program to actually make your website

Those are the 3 main costs involved and they cannot be circumnavigated. Think of it like a car. You cannot get away from having to have (a) a chassis (b) an engine and (c) wheels. OK, bad analogy, but you get my point.]

Wix's editor (the bit of online software for making your website look useful and pretty) is amaaaaaaaaaazingly good. Especially compared to the competition. You will not spend hours frustrated, scratching your head and pulling your hair out trying to figure out how to put in a picture, re-size some text or add a 3rd party html widget. It is an absolute breeze. It is the most user-friendly interface I have ever, ever, ever come across.

Now, for those concerned with seo (search-engine-optimization) opportunities, buy a copy of 'SEO for Dummies' off Amazon for $4 and read through it and DO everything in it. Don't pay for SEO, whether it's being offered by Wix or Google or the pimply kid who lives next door.

Yes, SEO is about exciting as staring at a brick wall for a day and a half, but it's gotta be done and it isn't rocket science.

This review got a bit longer than I had intended. My bad. Anyway, I hope my 2 cents worth helps someone out there. Thanks for reading.