business logo of Wish

WishReviews 2,547

1.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Geoffrey S.
Unfollow Geoffrey S.
Share Review
Report Review

Unsatisfied
January 14, 2018

I like the products but the delays in shipment are very disappointing. Sizing is also a issue as it doesnt match the size charts.

Date of experience: January 12, 2018
Florida
1 review
0 helpful votes
Follow Dede F.
Unfollow Dede F.
Share Review
Report Review

Thanks
January 12, 2018

Very nice and courteous I have bought a lot of things from wish and they always make it right. Dxfhcgjvb

Date of experience: January 12, 2018
Iowa
1 review
0 helpful votes
Follow Lysa S.
Unfollow Lysa S.
Share Review
Report Review

I love wish!
January 12, 2018

I love wish but I wish they would update their first look. I've made multiple reviews but haven't had the opportunity to try out first look due to them not having things posted.

Date of experience: January 12, 2018
Utah
1 review
0 helpful votes
Follow Kiley T.
Unfollow Kiley T.
Share Review
Report Review

Great Products
January 12, 2018

The products are excellent and the prices are reasonable. I can always find what I need and/or want.

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
Follow A N.
Unfollow A N.
Share Review
Report Review

Fun to shop
January 12, 2018

Products are hit and miss, and the shipping can take a little long, but if you know what you're in for it's fun to look for deals and get things you otherwise wouldn't find! It can suggest some wild stuff sometimes, but overall pretty fun.

Date of experience: January 12, 2018
Utah
1 review
0 helpful votes
Follow Eduardo T.
Unfollow Eduardo T.
Share Review
Report Review

Tiene de todo
January 12, 2018

Hasta ahora he tenido buena experiencia, y me han llegado todos los productos que he pedido, aunque algunos son diferentes a las fotos de la página

Date of experience: January 12, 2018
California
1 review
0 helpful votes
Follow Mike R.
Unfollow Mike R.
Share Review
Report Review

I appreciate the quality of the products. The prices are low and the quality is higher than I would expect for the price.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Allan F.
Unfollow Allan F.
Share Review
Report Review

Wishes do come true
January 12, 2018

Goods generally arrive before due date. Received 1 wrong item and was refunded without an issue. Good quality products

Date of experience: January 12, 2018
Kentucky
1 review
0 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

Length of time to delivery
January 12, 2018

It takes too long to receive the products. But so far the quality of the products have been great. I will continue to order from with.

Date of experience: January 12, 2018
Virginia
1 review
0 helpful votes
Follow Matthew B.
Unfollow Matthew B.
Share Review
Report Review

Horrible experience
January 14, 2018

Most items Ive ordered were never received or not the quality or merchandise described. Even after reordering the merchandise that was not received, I still havent gotten anything in the mail. Honestly, I have just given up.

Also, when I return was made I was told a gift or credit could not issued. I dont see that this was the truth.

Date of experience: January 12, 2018
Connecticut
1 review
1 helpful vote
Follow Nea W.
Unfollow Nea W.
Share Review
Report Review

Iffy
January 12, 2018

It was a nice ring but it didn't really fit. My friends finger turned green cause of it so we had to put it in rubbing alcohol to make sure it didn't stain her finger

Date of experience: January 12, 2018
Idaho
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

Great prices but unreliable
January 14, 2018

Wish is a good place to get things at good prices. Its not usually the highest quality, it sometimes never arrives, and shipping takes forever. But if you don't mind waiting and it's not too important an item, go for it. I use it all the time for ''stuff''.

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
Follow Lori N.
Unfollow Lori N.
Share Review
Report Review

Horrible
January 14, 2018

I purchased many items from the site and suddenly my account was blocked. I contacted wish staff and received no reason why it was blocked just the same email over and over. It advised to send a copy of a bank statement showing a recent purchase to validate the account which I did and still nothing. On the bright side I found joom which is less expensive one best of all no shipping fees so I am now a Joom customer.

Date of experience: January 12, 2018
Massachusetts
1 review
0 helpful votes
Follow Joyce C.
Unfollow Joyce C.
Share Review
Report Review

Good expectations
January 12, 2018

For the items I purchased I received everything exactly as detailed. A few things arrived broken but were readily taken care of and a refund was issued.

Date of experience: January 12, 2018
Ireland
1 review
0 helpful votes
Follow Flo P.
Unfollow Flo P.
Share Review
Report Review

Ive had more great experiences with WISH than bad. I enjoy most of the jewelry Ive got through them. Theyre not 925 silver, but for the price we can put up with a little lie.

Date of experience: January 12, 2018
Washington
1 review
0 helpful votes
Follow Anna O.
Unfollow Anna O.
Share Review
Report Review

Great
January 12, 2018

Tracking could be a little but better and a few packages got lost in the mail but other than that no complaints here :)

Date of experience: January 12, 2018
Ohio
1 review
0 helpful votes
Follow dori r.
Unfollow dori r.
Share Review
Report Review

Awesome
January 12, 2018

Large selection of merchandise. Items as described. Great savings if you can wait for shipping. Same products as found in local retail stores

Date of experience: January 12, 2018
Illinois
1 review
0 helpful votes
Follow Pat K.
Unfollow Pat K.
Share Review
Report Review

Ring
January 14, 2018

I received a ring with stone missing. I couldn't download photo so sent via messenger which they received. They refuse to replace ring. I have spent a large amount with Wish and am very disappointed in their attitude.

Date of experience: January 12, 2018
New York
1 review
0 helpful votes
Follow Florence C.
Unfollow Florence C.
Share Review
Report Review

WISH works hard to keep you happy
January 12, 2018

Love WISH! I get great merchandise for incredible prices. And, if something went missing in the mail (or didnt ship), they were great about refunding. Ive never had a real problem with them.

Date of experience: January 12, 2018
New York
1 review
0 helpful votes
Follow Patricia V.
Unfollow Patricia V.
Share Review
Report Review

Customer Service is Non existent
January 14, 2018

I am missing packages, I cant rate certain products and theres no way to speak to a customer service representative

Date of experience: January 12, 2018