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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I like the products but the delays in shipment are very disappointing. Sizing is also a issue as it doesnt match the size charts.
I love wish but I wish they would update their first look. I've made multiple reviews but haven't had the opportunity to try out first look due to them not having things posted.
The products are excellent and the prices are reasonable. I can always find what I need and/or want.
Products are hit and miss, and the shipping can take a little long, but if you know what you're in for it's fun to look for deals and get things you otherwise wouldn't find! It can suggest some wild stuff sometimes, but overall pretty fun.
Hasta ahora he tenido buena experiencia, y me han llegado todos los productos que he pedido, aunque algunos son diferentes a las fotos de la página
I appreciate the quality of the products. The prices are low and the quality is higher than I would expect for the price.
Goods generally arrive before due date. Received 1 wrong item and was refunded without an issue. Good quality products
It takes too long to receive the products. But so far the quality of the products have been great. I will continue to order from with.
Most items Ive ordered were never received or not the quality or merchandise described. Even after reordering the merchandise that was not received, I still havent gotten anything in the mail. Honestly, I have just given up.
Also, when I return was made I was told a gift or credit could not issued. I dont see that this was the truth.
It was a nice ring but it didn't really fit. My friends finger turned green cause of it so we had to put it in rubbing alcohol to make sure it didn't stain her finger
Wish is a good place to get things at good prices. Its not usually the highest quality, it sometimes never arrives, and shipping takes forever. But if you don't mind waiting and it's not too important an item, go for it. I use it all the time for ''stuff''.
I purchased many items from the site and suddenly my account was blocked. I contacted wish staff and received no reason why it was blocked just the same email over and over. It advised to send a copy of a bank statement showing a recent purchase to validate the account which I did and still nothing. On the bright side I found joom which is less expensive one best of all no shipping fees so I am now a Joom customer.
For the items I purchased I received everything exactly as detailed. A few things arrived broken but were readily taken care of and a refund was issued.
Ive had more great experiences with WISH than bad. I enjoy most of the jewelry Ive got through them. Theyre not 925 silver, but for the price we can put up with a little lie.
I received a ring with stone missing. I couldn't download photo so sent via messenger which they received. They refuse to replace ring. I have spent a large amount with Wish and am very disappointed in their attitude.
Love WISH! I get great merchandise for incredible prices. And, if something went missing in the mail (or didnt ship), they were great about refunding. Ive never had a real problem with them.
I am missing packages, I cant rate certain products and theres no way to speak to a customer service representative
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.