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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I thought Wish was great until they randomly started asking for copies of my bank statements to verify my purchases. I felt uncomfortable providing this information, but provided it anyway. I later found my account blocked. I email customer support and they would say they could not do anything and sent a link to Wish's TOS -- which did not explain what had happened to my account nor provided any solutions. I keep getting messages from Wish and when I go into my account it asks for a copy of my bank statement. I am starting to think this could be changing to a scam.
I have received many items from Wish, but didnt receive a Home projection system that I had ordered.
Beaucoup d'articles ne sont pas arrivés, mon compte a été bloqué avant qu'ils me remboursent et le service à la clientèle est horrible.
I'm a regular Wish shopper. I haven't had problems with shopping and customer service is great when items come in damaged.
Great online shopping site i have fun buying item's from your geek site and the items are always good quality at the right price
It takes some time for some items, others come very fast, all items exactly what you see.:-)
Fun to shop, great variety.
Hard to get in contact with sellers.
I feel a sort and filter buttons would be nice to find what you want with less of what you don't want.
But otherwise it's a great site and I have recommended it to all my friends and family.
Keep up the good work.
Thank you Wish!
I liked wish at first I got all my items now I'm still waiting on some things from Two and a half months ago
Some products dont arrive, arrive broken or are just a lot smaller than anticipated. The backpack I recently purchased was quite pricey for what came.
Great service delivery always early the items i got were exactly as advertised on wish... my sons wnd husbsnd n myself wete very pleased with everything
I ordered items dtarting at the end of September & on October 1st for Christmas presents. I never received them. I DID get a refund, but it was VERY inconvenient because I was rushing around on the 22nd of December trying to find replacement gifts. I've generally had fast delivery & Food service, but I know NOT to order ANYTHING for Christmas gifts again, or for ANY event that's set for a certain date anymore.
My experience with Wish is great! The items are of good quality. The 2 week wait is worth the waiting. Fantastic!
Wish is a very addictive app to use. I love it & use it all the time! Great products & fast delivery. Customer service is awesome too.
Very happy with Wish and the fast delivery always earlier than expected. I have only needed a refund for a couple of items but other than that its been great to be able to get stuff from this site.
I love shopping with wish/home. It is risk free and they respond quickly to any concerns i may have. There is such an enormous variety to choose from that i find myself lost on the site for hrs. I recommend wish/home to all my friends.
I must say that I have always had a great experience using Wish. With only 1 exception, every item I have purchased has exceeded my expectations. Darn good percentage... say 95%.
Wish can make things affordable and still be of quality, the jewelry is very nice and beautiful but also makes you able to change your wardrobe up as you please
I like to shop at wish because they have what I want and need and most of all. At great prices with low shipping costs. I recommend it
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.