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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Love everything about this store. Great service. Great stuff. I have bought a lot of things as gifts and for myself. Clothes to electronics. It's all good.
No one would help me with a fraudulent charge. Wasnt even mailed to my home but yet wish and customer service let it happen.
I still have yet to receive my item when I first ordered. It said between January 6-8. I checked the status again yesterday and it says by the 16th. Very unhappy with how long it has taken.
De bons produits et le choix est bon. La facilité et les renseignements pour les produits sont corrects.
You don't always get what you order but they are very good with refunding your money when you don't get your items
Ive ordered a few items off of wish that I never received... and was not able to be reimbursed for the money spent. Ill never use wish again nor will I refer any one to buy from the site
I ordered many things from Wish. Many things in the last three months were for Christmas... but everything was mailed in bags and smashed. Boxes were destroyed... nothing was suitable to give as a gift... I was very angry. I ordered several types of feathers... no supports in the mailing bag and the ribbing of the feathers were bent. Can not use them... again angry
I really love wish. I've ordered a lot off of there site and was pretty satisfied with most of the things I've ordered. Some of the products are not what there supposed to be but if there's something that you didn't like or something wrong with an order they are always willing to refund you your money.
I buy from wish a lot and most of the time I havent had problems, but during the hurricane irma days I didnt get the items that I ordered prior to those day, when I request the refund they only gave me a refund for the shipping, but they keep the money for the products, one of them cost me around 16 dollars. Other than that they did well.
Something that I hate about your site: and I "WISH" you'd stop doing is not put a price on something and when clicked on size and color, the price jumps to 3--4 times the former listing price!
All else is well...
Descriptions not accurate.
Returns are impossible.
Shipping is too much and takes way too long.
Not worth it!
If you are willing to wait you can really save. I love the items I have received. Plus if there is a problem they take care of it.
Wish and Geek are my two favorite places to shop. They have everything you need all in one spot and shipping is reasonable.
Wish has great products, and good cheap prices. But the biggest let down is that the Customer Service sucks, received a lot of automated responses to a problem with my account, and then finally got a voucher code from someone for the mix up... the code didnt even work and I got the generic "we're sorry we couldn't help you this time" response.
There are plenty of beautiful items here that are great value in price and quality, to the point where since i have received the items and seen how great it is, jumped back online and ordered more.
The sizing of the clothing is a bit tricky. For spandex clothing I have to order a size smaller and for polyester the sizing is non-existent.
Whenever I have problems with a seller wish is quick to make the problem right! Otherwise I can always find something super cute for a great deal and I know wish has my back if anything goes wrong
As a rule, everything is perfect. When I have had problems, they've been corrected immediately. Satisfied customer here. I just wish they would use USA sizing too.
My friends tell me I should just work for Wish as their spokesperson, bc that's how much I am constantly telling people about this amazing app called Wish! I can't even tell you how many people I have got to start using it, or how many awesome things I've bought off Wish. Yes, it's a hit or miss sometimes, but for the most part I've been more than satisfied with the product and price. So what if shipping takes a while. It's worth it to me. I ABSOLUTELY LOVE WISH! And I've been using it for over 4 years. They've treated me well.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.