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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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All products that I have purchased from this site always turn up before expected delivery date and not been damaged
Simple and easy to shop with the site. Quality can be a little suspect but at the prices offered its ok.
To begin with my experience was great. The last order I gave wish somehow was double ordered on some items. When I sent numerous emails in asking about this issue I was asked for an order number and a item number(s). I continued giving this information only to have the same email sent back to me asking for those numbers I had just sent. If this issue had been addressed and corrected I would still be ordering from this company. I loved it and was having so much fun. But instead of addressing the issue I continued to be jerked around. I got all my friends ordering from this company only to have to call and warm them of what happened to me and apologize for getting them to order from a company that was not trustworthy. I haven't ordered since then.
Love how they have just pay postage I brought all my Daughters Christmas presents of Wish last year Im going to do that this year as well love it
Happy and satisfied that wish looks out for me and my purchases. Great prices and great products. Can't say enough good things about this company. Always a good experien
So much fun shopping on wish great value for your money and hardly ever dissatisfied with the products I have purchased
I go 2 a lot of senior homes & help them shop on Wish. Most of them have a $10.00-$20.00 per month alowance from family. They R bed ridden or in wheelchairs & I help them pik out items 2 buy. It makes them hapy 2 shop. I love 2 C them smile. Thank you Wish 4 makin it posible 4 the Seniors. They spend their $$ mostly on family. We luv Wish
ALL IN ALL A GREAT EXPERIENCE, SOME MISTAKES ALONG THE WAY, BUT STILL WILL SHOP WITH THEM, BECAUSE THE QUALITY IS GOOD AND SO IS THE PRICE, SHIPPING IS SLOW, BUT THAT'S OK
I have purchased many items and more than 3/4 are worthless and cheap. Not buying much anything any more. Some items take 2 month to get and then no refund because over 30 days.
I love Wish prices and customer service, but the shipping is terrible. When it comes to getting my stuff I'm not getting them. Wish is a great company they just need to get there shipping issues straightened out. When they get this issue straightened out I will definitely be back. I love there items and prices, it hurt me that I can't shop with them
I shop with wish quite frequently. I have never been disappointed when I have had to contact customer support. I know that shopping in China the items take quite a while to arrive. The site is much better than others that I have used from China and will not be using the others again
Some orders never came, and refunds are impossible to get. Ive ended up wasting over $45 on this app
Yea trying to get a hold of u no mail rain on jan 8 so how was it deliveried we were under a blizzard.
Slow and cheap clothes and accessories. Wasnt good. Completely dissatisfied. Slow to ship and i never even got one item so it was a complete waste
I love the prices on wish. However shipping per item detracts from that, and makes ordering more expensive than it needs to be. I have been able to get some of those same items at ebay for the same or better price plus free shipping. Also, promo codes are hard to find unless you want to open new accounts. It would be nice to have access to better codes that don't expire so quickly.
I've only had one thing I've bought be wrong. I contacted the seller and they fixed the problem immediately. Some items take a while to get to the USA, like over a month. Some show up in 2 weeks. Not a complaint, just stating how the shipping works. I love this place.
I have beeing buying with wish for the past 4 yrs... mostly satisfied, few things not but the rest it's fine.
I'm very happy with my purchases. I enjoy browsing through all the different products available. Quite addictive.
Need to send the blue right item I ordered a gel nail kit with UV light even picked the color pink and was sent the kit with no vu light The kit is no good can not use the gel nail kit all I want end was the color pink UV light pink nail trimmer's so I can use kit thanks
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.