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WishReviews 2,547

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

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Louisiana
1 review
0 helpful votes
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Overall happy
January 13, 2018

I think some of the products could have better description of what the customer is buying. Sometimes it can be very misleading and the customer buys the wrong thing and then want there money back.

Date of experience: January 13, 2018
Australia
1 review
0 helpful votes
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Often items do not arrive. When that happens Wish has my back and refund the price with no hassles.
When something is very late wish will also refund your money and if the does eventually arrive you keep it free of charge. Prices are great and always look after the customer. I highly recommend WISH to everyone.

Date of experience: January 13, 2018
Virginia
1 review
0 helpful votes
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I did not get what I ordered.
January 13, 2018

I ordered ( her beast and his beauty) rings and got two ( her beast's) so I was not satisfied. I reported it to y'all and y'all did nothing.

Date of experience: January 13, 2018
Minnesota
1 review
0 helpful votes
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I've been a WUSH consumer for a couple years now. At first it was sorta ok, took a while to get my items, which was ok. I've been buying everything that I've wanted from WISH. About, I woukd say 6 to 8 months ago, I received one of my items, opened it up and it wasn't what I ordered. U can see how frustrating that was cause it was a B day gift for a very close friend. So I contacted wish told them the shpleal and they refunded my money and I reordered the item again. It came so I didn't think twice about it. WELL, shortly after Ive complained and complained and complained askin whythis I'd happening? ALL I'VE GOTTEN IS THATS ITS THE STORES FAULT, NOT WISH... Ive never was asked and received anything for my grievance or for my time wasted talking to them. I VE had it with wish. I've bought SOOOOOO many things from them, and there just about to losee me as a customer...

Date of experience: January 13, 2018
Pennsylvania
2 reviews
0 helpful votes
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I'm a Wishaholic
January 13, 2018

I find that overall quality of items is good, and the stores I buy from are eager to please. The guarantee from Wish - they really stand by it. I have only had a few tems not show up - out of over a hundred purchased - there were no hassels over refunds. Wish is my favorite shopping place!

Date of experience: January 13, 2018
New York
2 reviews
0 helpful votes
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Very good
January 13, 2018

My order was very good!
Im very happy with most of the quality of the items I ordered. Some of the shipping to a bit of time but it was wort the wait!

Date of experience: January 13, 2018
Alabama
1 review
0 helpful votes
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I'm pleasantly surprised
January 13, 2018

My orders usually show up early and as described. Only a very few have been no shows and l had to get a refund. But even that is rare. I will be ordering again.

Date of experience: January 13, 2018
Australia
1 review
0 helpful votes
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Cheaper than most, Good quality and if I did have an issue, it was resolved quickly and easily, in my favour.

Date of experience: January 13, 2018
Iowa
1 review
0 helpful votes
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Awesome
January 13, 2018

Awesome experience always have an awesome time shopping as well as assortment of products customer service is great also no problems so far on returns or refunds

Date of experience: January 13, 2018
Colorado
2 reviews
0 helpful votes
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Good shopping at lower prices.
January 13, 2018

They have good prices but a lot of products are inferior to other shopping sites. The staff is excellent and accepted my word when I complained about products and were quick to reply. Advertised prices were often different when going through checkout.

Date of experience: January 13, 2018
Canada
1 review
0 helpful votes
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Great shopping experience
January 13, 2018

The shopping experience is great and the service is amazing. I just think the site/app should have a tab for your wish list to get easy access as I had to inquire how to get access to my wish list.

Date of experience: January 13, 2018
North Carolina
1 review
0 helpful votes
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Great prices
January 12, 2018

I like the the prices, I also know that I'm getting stuff from china so i'm not expecting a top quality product. So I'm happy to save money.

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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Retail Therapy stressfree shopping!
January 12, 2018

Happy with my purchases and the prices and if there has been a problem with either shipping or an item wish customer service is on it to take care of me and solve the problem to my satisfaction... i have complete confidence in wish. So i continue to order

Date of experience: January 12, 2018
Germany
1 review
0 helpful votes
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Ok
January 12, 2018

One of the items was broken and I was offered a partial return. All I asked for was to have another one sent. For some reason the Wish team offered partial refund even though I said I am willing to wait for a new one.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Easy site and speedy delivery
January 12, 2018

Easy to order items and adjust orders. Delivery was quick and items were as described on the website. One item was broken on delivery the issue was quickly resolved to my satisfaction.

Date of experience: January 12, 2018
Florida
1 review
0 helpful votes
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Nunca a tiempo o no llega
January 12, 2018

Vengo comprando con ustedes creo q unos 3 años y no llega a tiempo o no llega cuando uno les escribe dicen q le devuelven el dinero en unos 14 dias y ha durado mas tiempo creo q si uno compra asi y con ustedes desea q llegue el producto y la mayor decepcion ponen un precio y cobran otro

Date of experience: January 12, 2018
Illinois
1 review
0 helpful votes
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Too slow
January 12, 2018

Like the items I've ordered, just takes way too long for them to arrive. The item I ordered on October 1st, 2017 just arrived(Jan. 11th, 2018)

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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Best ever
January 12, 2018

Great and easy process of products. Hope to shop for products again. Price was great and will shop with them again

Date of experience: January 12, 2018
Washington
1 review
0 helpful votes
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Really enjoy the app, and there daily discount spin, i go on and spin everyday, the daily give away is absolutely awesome, and is completely honest and true on the free when you win... but lately for some reason no matter if im on wifi or 4g it lags alot longer then before on reloading page and when it starts i click to go to giveaway on pop up, and items will take 15-20 sec. To load... not sure if its my phone or if its some sort of throttling, app doesnt lag even close to as long as on the give awaya tab anywhere else on the app, thats my only issue with wish... =/

Date of experience: January 12, 2018
Arizona
1 review
0 helpful votes
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Great Quality for cheap prices
January 12, 2018

I ordered an xs dog hoodie, it was a little too small but the quality was terrific. I love ordering from Wish!

Date of experience: January 12, 2018