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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I think some of the products could have better description of what the customer is buying. Sometimes it can be very misleading and the customer buys the wrong thing and then want there money back.
Often items do not arrive. When that happens Wish has my back and refund the price with no hassles.
When something is very late wish will also refund your money and if the does eventually arrive you keep it free of charge. Prices are great and always look after the customer. I highly recommend WISH to everyone.
I ordered ( her beast and his beauty) rings and got two ( her beast's) so I was not satisfied. I reported it to y'all and y'all did nothing.
I've been a WUSH consumer for a couple years now. At first it was sorta ok, took a while to get my items, which was ok. I've been buying everything that I've wanted from WISH. About, I woukd say 6 to 8 months ago, I received one of my items, opened it up and it wasn't what I ordered. U can see how frustrating that was cause it was a B day gift for a very close friend. So I contacted wish told them the shpleal and they refunded my money and I reordered the item again. It came so I didn't think twice about it. WELL, shortly after Ive complained and complained and complained askin whythis I'd happening? ALL I'VE GOTTEN IS THATS ITS THE STORES FAULT, NOT WISH... Ive never was asked and received anything for my grievance or for my time wasted talking to them. I VE had it with wish. I've bought SOOOOOO many things from them, and there just about to losee me as a customer...
I find that overall quality of items is good, and the stores I buy from are eager to please. The guarantee from Wish - they really stand by it. I have only had a few tems not show up - out of over a hundred purchased - there were no hassels over refunds. Wish is my favorite shopping place!
My order was very good!
Im very happy with most of the quality of the items I ordered. Some of the shipping to a bit of time but it was wort the wait!
My orders usually show up early and as described. Only a very few have been no shows and l had to get a refund. But even that is rare. I will be ordering again.
Cheaper than most, Good quality and if I did have an issue, it was resolved quickly and easily, in my favour.
Awesome experience always have an awesome time shopping as well as assortment of products customer service is great also no problems so far on returns or refunds
They have good prices but a lot of products are inferior to other shopping sites. The staff is excellent and accepted my word when I complained about products and were quick to reply. Advertised prices were often different when going through checkout.
The shopping experience is great and the service is amazing. I just think the site/app should have a tab for your wish list to get easy access as I had to inquire how to get access to my wish list.
I like the the prices, I also know that I'm getting stuff from china so i'm not expecting a top quality product. So I'm happy to save money.
Happy with my purchases and the prices and if there has been a problem with either shipping or an item wish customer service is on it to take care of me and solve the problem to my satisfaction... i have complete confidence in wish. So i continue to order
One of the items was broken and I was offered a partial return. All I asked for was to have another one sent. For some reason the Wish team offered partial refund even though I said I am willing to wait for a new one.
Easy to order items and adjust orders. Delivery was quick and items were as described on the website. One item was broken on delivery the issue was quickly resolved to my satisfaction.
Vengo comprando con ustedes creo q unos 3 años y no llega a tiempo o no llega cuando uno les escribe dicen q le devuelven el dinero en unos 14 dias y ha durado mas tiempo creo q si uno compra asi y con ustedes desea q llegue el producto y la mayor decepcion ponen un precio y cobran otro
Like the items I've ordered, just takes way too long for them to arrive. The item I ordered on October 1st, 2017 just arrived(Jan. 11th, 2018)
Really enjoy the app, and there daily discount spin, i go on and spin everyday, the daily give away is absolutely awesome, and is completely honest and true on the free when you win... but lately for some reason no matter if im on wifi or 4g it lags alot longer then before on reloading page and when it starts i click to go to giveaway on pop up, and items will take 15-20 sec. To load... not sure if its my phone or if its some sort of throttling, app doesnt lag even close to as long as on the give awaya tab anywhere else on the app, thats my only issue with wish... =/
I ordered an xs dog hoodie, it was a little too small but the quality was terrific. I love ordering from Wish!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.