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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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They sold me a desk and made me to wait for 25days when I followed up why I havent received this item. After back and forth messages, they said they dont have this desk available anymore.
First of all Wish is very misleading. For example a product may say that it costs 3 dollars but when the item is clicked on, the price goes up quite a bit. Wish also has certain items that are called add on items. This means that these items can't be purchased unless another item is purchased. I am not willing to buy extra items just to buy an add item. That is a waste of money and it just goes to show how greedy and money suckling Wish is!
Hi Emily. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I had a horrible experience... I bought two patio chairs and it was delivered to the incorrect house. I confirmed it with the post office and Wish never returned my money. Wish only responded with automated text messages. There is no way to talk with a real person. My 70 bucks is gone for good. Terrible Service.
Hi Cassie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Service does not exist. There are LIMITED questions you can ask on their site about your orders (usually not what you want to know). They email you to see if you received your item, only to tell you to "wait" anyway.
VERY difficult to find a "phone number" for this company, and emails are only "template" forms for responses.
Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Scammed my wife & I by charging triple beyond agreed price. Then, gave us the runaround.
Seems Wish makes millions by offering relatively cheap product, then scamming extra money once you pay.
They have no one to speak with by phone, except Chinese & Portuguese subtitled responses seem geared toward just putting people off in hope's people will give up & not follow through, i. E., extracting extra for items seems to be their business model, and likely making millions.
There are too many other sites that are both honest and accountable.
I encourage stay away. It's been a headache!
Hi Christopher. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered three item since May, 2020. I have not received it. This is the worse site to buy on line. NO SATISFIED,
Hi Isabel. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I've been waiting on 8 items since June 4 th now they tell me I have to wait till September 4 to get my items I paid for. Still if it hasn't come by September 4 I have to wait till November to put a claim in. I no longer want any of it but yet I still have to wait till it comes and send it back. Never again. Wish is a fraudulent company
Hi Marie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Is there anyone who can make that $#*!ty wish disappear. Would not pay single cent for that garbage. Tottaly scam
Hi Pawel. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered almost $200.00 worth of merchandise at the end of March, as of today I have received only 4 items, each of them being about $2.00. They claim it you order now you will receive your items by August, that is a joke. I have found no way to call or write to Wish. If anyone has a phone number for them please send it. N Thank you for reading this and Please beware. Sharon
Hi Sharon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Worst online shopping 110 percent USELESS customer support I never have my refund Excuses SCAM buyers beware
Hi Deborah. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I bought a puzzle on Wish.com weeks ago. It was cheap alright, however look at how the box arrived! Pieces are even not thicker than a piece of paper! And their colors are completely faded. A real rip-off!
Hi Elodie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered a flag at the beginning of June - They said it would be there by the end of June - I still do not have it. First they pushed it off and said that it would be here mid July now they are saying mid September. SCAM SCAM SCAM - of course they are blaming Covid - but I'm getting all of my other things on time from other places
Hi Heather. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered 3 infrared thermometers on 23 March with expected delivery date of 31 March. Not received by mid April so I sent an inquiry and was told that due to COVID, shipping was taking longer and since the status showed "processing " there was nothing I could do but wait. I continually checked on it and the process date kept changing to the date I was online. 3 months later and out $40+, Wish now says "no refunds after 30 days of expected delivery" 16 emails back and forth, still no mdse and no money. You also cannot talk to a person, email or app process only.
Hi Kathy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Placed order in May 2 months later still not received will not refund money when order was due to be here they gave themselves another month when that time came and passed they gave themselves another month responses are exactly the same every time like auto response says was shipped but never was no answer on the phone as if Coronavirus can travel through the phone. Worst company I've ever dealt with in my life and yes they still will not refund the money
Hi Christopher, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered a CCTV cameras system and it was shipped back to the shipper because of an address mistake on wish, now wish refuse to refund me back $276.00 or send me back the item. Wish just give me the run-around, from saying that the item is in transit to go to the wish app and get a refund, but when I try you can't get no were.My recommendation is you'll have better odds to take your money and go to Vegas
Hi Kenneth. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Well lets See I paid For A Memory Card for My New Cell Phone and The Seller/Wish Stated The Expected Delivery Date as 60 Days. Paid for the item May 29 2020and It Shipped June 1st After Checking Where Is IT? I get A Response thru the App Saying Update Delivery Is September 30... Ha. Ha. I don't think Ill Hang Out And Wait for Wish To Update Again till November 30th. Wish Email Support **IS A BOT**CANNED RESPONSES ONLY***REFERING YOU TO THE APP FOR A REFUND***ONCE IN THE APP THE BOT ONLY ALLOWS YOU TO GET INFORMATION **CANNED** SORRY YOUR ORDER HAS BEEN UPDATED TO NEW DELIVERY DATE****NOTHING MORE***THE APPS BOT WILL NOT ALLOW ANY MENTION**KEYWORD ABOUT ***REFUND***ITS A BOT**YOUR ARE SCREWED****
Hi Manuel. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Shipping takes MONTHS. Products you order are either nothing (absolutely nothing) as described or is the cheapest version of what you ordered there could possibly be.
Placed an order in April. It's almost August. Nothing. The one thing I did receive, gave it to my dog to eat.
Hi Carly. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Still awaiting items after months. What I did receive was of poor quality/fake products. I won't be using the service again.
Hi Alison. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
They are awful. You try talking to customer service and it give you an auto response chat box with nothing pertaining to your issue. I ordered something that said it would ship next day and then it said it was going to take a month to get. Ill never use them again
Edit: its been over 2 months now and they have since changed the date it will arrive another month out. Any customer service link will bring you to the bot which will be ******* help. This site is a scam site. There is not 1 person to speak to about my order, it is just directed to a bot with generic questions and at the end they will say, contact us after the delivery date if you have any issues and it closes. Couldnt be more mad.
Terrible customer service, no way to contact anyone and refusing to give refunds. Everything negative said about this company is TRUE! TRUE! TRUE!
Hi Nicole, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dariush. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!