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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
California
2 reviews
1 helpful vote
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I have several orders I did not receive and their web site when you click on where is my stuff it comes back with "we are working on it' "Be patient we have your back. Place an order in Jan and they strung me along til the stiff 30 day expiration date and then says TOO late! 30 days past and won't give a refund. SO you get charged for items you never received. Oh when I first signed up all my items came and then everything stopped. So then they try to say it is my address fault. Also on their web site it give a phone # to contact them and they have a recording that says get ahold of them on line. You can never speak to a representative!

Date of experience: June 15, 2017
Pennsylvania
3 reviews
4 helpful votes
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Shipping does take a while sometimes, and sometimes it is very quick. I don't really buy the clothing, but everything else I have gotten was good quality and much less expensive than other places, even with shipping! If I ever have an issue, customer service replies quickly and always helps. Have recommended this site to lots of friends.

Date of experience: June 15, 2017
Australia
1 review
1 helpful vote
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Wish is $#*!
June 15, 2017

Was terrible products such a rip off! Straight to the bin, they copy upmarket clothing sites and try to copy, the clothes never for the material is a joke totally see through and thread bare don't waste your money or time

Date of experience: June 15, 2017
California
20 reviews
53 helpful votes
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I used to be a power shopper at Wish and bought many items from many different sellers. At first I was a fan of the novelty. Then I bought a hair dryer that exploded. I'm lucky the explosion wasn't worse than it was. Wish is an extremely unregulated and dangerous market place. Be careful.

Date of experience: June 15, 2017
Canada
3 reviews
7 helpful votes
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Would never ever use another Chinese app again and that is just what this is. Send wrong size gave me refund back again but stuff is very poor grade!

Date of experience: June 14, 2017
Canada
1 review
4 helpful votes
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Unfortunately my order didn't show up even today. I do lots of online shopping and this is worst experience I ever had with wish. I order three item from wish and non of them I received.
I understand the money has been refunded but I used prepaid visa gift card to purchase the order and I no longer have that card nor the number so there is point I can get my money back.
This is same for the company like wish that couldn't fulfill the customer needs and the suppliers that the wish have and the carriers that wish use.
Wish should be responsible for the money I lose and the time I waited. It's not worthed shopping on the wish...

Date of experience: June 13, 2017
Texas
4 reviews
4 helpful votes
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You can't purchase from Wish expecting to get superior quality and what's exactly in the photo. The sellers are in china creating knock offs, if you expect anything more - you'll be disappointed.

Date of experience: June 13, 2017
Georgia
1 review
4 helpful votes
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Late order... AVOID
June 13, 2017

I decided to give this site a try but man was I wrong! I am getting married in 4 days so I placed the order 2 months ago and still waiting for my order.It was supposed to arrive at the end of May but now we are in JUNE. Avoid this site, no ones answers the phone and customer support doesn't help.

Date of experience: June 13, 2017
Wisconsin
1 review
3 helpful votes
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Lies!
June 13, 2017

23 days ago my product left China to "destination country". ETA was 10 days ago but It still has not arrived to the U.S. I Emailed them and still have not received a word.

Date of experience: June 13, 2017
Louisiana
2 reviews
3 helpful votes
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SEND discount codes and then do not ofer the field to enter them so you are scammed out of a lot of money since shipping is almost as much as the item: once shipping is added, you can get the items at a brick and morter store for the same price, folks. BEWARE! Yes, you get what you pay for... ELSEWHERE! Order arrives opne piece at a time as well so make sure it is somethign you don't need or want as it can takes months to receive as well. No way to contact a person as phone redirects you to web and web gets you automated responses mostly.

Date of experience: June 13, 2017
Illinois
2 reviews
12 helpful votes
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Don't do it
June 12, 2017

It was strange but a photo of a top that I ordered from Dresslily last year was also on this sight. I will tell you that was the order from hell. All these sites that are on line are all crap. The 3 tops that I ordered in a large all came in different sizes but all said large. None of them were even close to a large. It was a total joke. Luckily I did finally get most of my money back after many emails and telling them I'm going to report them to the BBB. Then I proceeded to threw out the disgusting clothes. The End

Date of experience: June 12, 2017
Florida
1 review
4 helpful votes
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I spent 230.00 on this site and all orders were clothing. My orders started to come in one at a time and half the orders were wrong. PLEASE do not spend your hard earned money on this site. There are so many better sites to go to that stand behind there product. I had no idea this co. Not in AMERICA, BIG MISTAKE TO ORDER FROM HERE.

Date of experience: June 12, 2017
Colorado
2 reviews
2 helpful votes
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Disappointed
June 12, 2017

I order a watch for a graduation gift and suppose to arrive June 6 2017 its stated it would be here before Memorial Day then changed to June 6 2017 and its the 11 of June 2017 still not here when you do get the package it has untrackable they set everything that didnt matter on time accept this was a gift still has not arrived very disappointed.

Date of experience: June 12, 2017
Illinois
2 reviews
17 helpful votes
Follow Karen P.
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First of all I have bought from WISH about 20 - 30 times since last summer. Only one item never arrived (and it was $1). However, be smart... these items are cheap for a reason. Don't expect $100.00 quality from a $2 item. One item did arrive broken, but everything else is Aces! There are descriptions and reviews on everything. If the picture shows a camera, tripod, and Bluetooth remote, but it's listed for $5, you are probably only getting the Bluetooth remote... the description will tell you. The shipping takes weeks, but again I'm paying 90% less than what I would in the States. Most items have a tracking number and you can leave reviews, pictures, and store ratings on everything you buy. Since all the items are sold by different people, the pricing is different. Think of WISH as a less regulated EBay. Some people sell the item for $5 and some try to gouge you for $50. Just look around. Also, use PayPal; that way you are covered. I personally love this site!
P. s the only con is that there is no bulk shipping options. If you buy ten of something than you pay for shipping ten times, BEFORE you freak out, shipping is usually $1-$3 an item.

Date of experience: June 11, 2017
California
2 reviews
4 helpful votes
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It's just taobao
June 11, 2017

It's cheap Chinese factory $#*!. Literally the same as stuff on taobao or their international reseller aliexpress but marked up way more.

Guys if you're going to pay for garbage you can get it way cheaper from the source.

Date of experience: June 11, 2017
Australia
1 review
1 helpful vote
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I have some items that are very late and when I want a refund it won't let me and to contact support but when I try and contact support the number they have listed is disconnected... I'm getting majorly pissed off and I'm starting to think it's a scam

Date of experience: June 11, 2017
Texas
6 reviews
18 helpful votes
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Out of 5 orders only 2 showed up. They did refund me though on the other 3 orders that didn't come. Prices are incredible which is why I gave it an extra star

Date of experience: June 10, 2017
New Hampshire
1 review
4 helpful votes
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Fraud website
June 10, 2017

They won't send you your items. Never buy from here. I've never received any packages from this website after spending hundreds of dollars. Avoid like the plague

Date of experience: June 10, 2017
Colorado
1 review
7 helpful votes
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I have had great luck and lower prices with wish. Keep in mind you get what your paying for but over all all my purchases were all great ones. If your wanting a good quality item then go pay for the top end item some where else.

Date of experience: June 10, 2017
Kentucky
1 review
0 helpful votes
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wish.com
June 9, 2017

Don't buy. Falls apart the first wash in the washing machine. Cheap Chinese trash.Go to have 100 characters to submit. Ok don't buy. DON'T buy. Shop goodwill.com, better. They want more characters. Don't buy. Don't buy. Don't buy/

Date of experience: June 9, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA