The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
I have several orders I did not receive and their web site when you click on where is my stuff it comes back with "we are working on it' "Be patient we have your back. Place an order in Jan and they strung me along til the stiff 30 day expiration date and then says TOO late! 30 days past and won't give a refund. SO you get charged for items you never received. Oh when I first signed up all my items came and then everything stopped. So then they try to say it is my address fault. Also on their web site it give a phone # to contact them and they have a recording that says get ahold of them on line. You can never speak to a representative!
Shipping does take a while sometimes, and sometimes it is very quick. I don't really buy the clothing, but everything else I have gotten was good quality and much less expensive than other places, even with shipping! If I ever have an issue, customer service replies quickly and always helps. Have recommended this site to lots of friends.
Was terrible products such a rip off! Straight to the bin, they copy upmarket clothing sites and try to copy, the clothes never for the material is a joke totally see through and thread bare don't waste your money or time
I used to be a power shopper at Wish and bought many items from many different sellers. At first I was a fan of the novelty. Then I bought a hair dryer that exploded. I'm lucky the explosion wasn't worse than it was. Wish is an extremely unregulated and dangerous market place. Be careful.
Would never ever use another Chinese app again and that is just what this is. Send wrong size gave me refund back again but stuff is very poor grade!
Unfortunately my order didn't show up even today. I do lots of online shopping and this is worst experience I ever had with wish. I order three item from wish and non of them I received.
I understand the money has been refunded but I used prepaid visa gift card to purchase the order and I no longer have that card nor the number so there is point I can get my money back.
This is same for the company like wish that couldn't fulfill the customer needs and the suppliers that the wish have and the carriers that wish use.
Wish should be responsible for the money I lose and the time I waited. It's not worthed shopping on the wish...
You can't purchase from Wish expecting to get superior quality and what's exactly in the photo. The sellers are in china creating knock offs, if you expect anything more - you'll be disappointed.
I decided to give this site a try but man was I wrong! I am getting married in 4 days so I placed the order 2 months ago and still waiting for my order.It was supposed to arrive at the end of May but now we are in JUNE. Avoid this site, no ones answers the phone and customer support doesn't help.
23 days ago my product left China to "destination country". ETA was 10 days ago but It still has not arrived to the U.S. I Emailed them and still have not received a word.
SEND discount codes and then do not ofer the field to enter them so you are scammed out of a lot of money since shipping is almost as much as the item: once shipping is added, you can get the items at a brick and morter store for the same price, folks. BEWARE! Yes, you get what you pay for... ELSEWHERE! Order arrives opne piece at a time as well so make sure it is somethign you don't need or want as it can takes months to receive as well. No way to contact a person as phone redirects you to web and web gets you automated responses mostly.
It was strange but a photo of a top that I ordered from Dresslily last year was also on this sight. I will tell you that was the order from hell. All these sites that are on line are all crap. The 3 tops that I ordered in a large all came in different sizes but all said large. None of them were even close to a large. It was a total joke. Luckily I did finally get most of my money back after many emails and telling them I'm going to report them to the BBB. Then I proceeded to threw out the disgusting clothes. The End
I spent 230.00 on this site and all orders were clothing. My orders started to come in one at a time and half the orders were wrong. PLEASE do not spend your hard earned money on this site. There are so many better sites to go to that stand behind there product. I had no idea this co. Not in AMERICA, BIG MISTAKE TO ORDER FROM HERE.
I order a watch for a graduation gift and suppose to arrive June 6 2017 its stated it would be here before Memorial Day then changed to June 6 2017 and its the 11 of June 2017 still not here when you do get the package it has untrackable they set everything that didnt matter on time accept this was a gift still has not arrived very disappointed.
First of all I have bought from WISH about 20 - 30 times since last summer. Only one item never arrived (and it was $1). However, be smart... these items are cheap for a reason. Don't expect $100.00 quality from a $2 item. One item did arrive broken, but everything else is Aces! There are descriptions and reviews on everything. If the picture shows a camera, tripod, and Bluetooth remote, but it's listed for $5, you are probably only getting the Bluetooth remote... the description will tell you. The shipping takes weeks, but again I'm paying 90% less than what I would in the States. Most items have a tracking number and you can leave reviews, pictures, and store ratings on everything you buy. Since all the items are sold by different people, the pricing is different. Think of WISH as a less regulated EBay. Some people sell the item for $5 and some try to gouge you for $50. Just look around. Also, use PayPal; that way you are covered. I personally love this site!
P. s the only con is that there is no bulk shipping options. If you buy ten of something than you pay for shipping ten times, BEFORE you freak out, shipping is usually $1-$3 an item.
It's cheap Chinese factory $#*!. Literally the same as stuff on taobao or their international reseller aliexpress but marked up way more.
Guys if you're going to pay for garbage you can get it way cheaper from the source.
I have some items that are very late and when I want a refund it won't let me and to contact support but when I try and contact support the number they have listed is disconnected... I'm getting majorly pissed off and I'm starting to think it's a scam
Out of 5 orders only 2 showed up. They did refund me though on the other 3 orders that didn't come. Prices are incredible which is why I gave it an extra star
They won't send you your items. Never buy from here. I've never received any packages from this website after spending hundreds of dollars. Avoid like the plague
I have had great luck and lower prices with wish. Keep in mind you get what your paying for but over all all my purchases were all great ones. If your wanting a good quality item then go pay for the top end item some where else.
Don't buy. Falls apart the first wash in the washing machine. Cheap Chinese trash.Go to have 100 characters to submit. Ok don't buy. DON'T buy. Shop goodwill.com, better. They want more characters. Don't buy. Don't buy. Don't buy/
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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