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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Canada
1 review
0 helpful votes
Follow Charlie d.
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I haven't got my order and they have my name on the reviews stating how good the prouduct is lies can't get a hold of anyone the dare keeps changing on when I will recive the order

Date of experience: June 9, 2017
Arizona
1 review
1 helpful vote
Follow Jason C.
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The products are generally what is stated and cheaper than a few other sites, but BEWARE. 1. You have to wait FOREVER & often packages arrive late, damaged or just get lost. 2. I have used them more than a few times, & 5 out of 11 products ordered were damaged or broken. I did receive partal credit or refunds on a few items after hours of back n forth with their very limited Email Support. The others I actually had to send back for a refund. Overseas shipping from the u.s. to China was way greater than the entire cost of your order, so you're stuck just throwing the item away. 3. Their New Customer /friend referral codes are fraudulent marketing - they don't work & are not honored. All 7 of my friends & Family were unable to use the upto 50% off Refferal Coupon. I felt so bad for talking up Wish, I even found other valid codes (online) & they failed too. "Support" was NO HELP. The introductory coupon is only good for your 1st purchase, but any Codes entered are cached to your Account & once the fail there is noway to fix it according to their Support team". Even the "discount" code I got after spending over $100 only applied to one item under $20.20% of $20 is $4 NOT WORTH THE TROUBLE. Their "Customer Support" is client (in-app message based) & frustrating at best. 80% of the time, I or my perps just canned responses. If your looking for cheap products from China, willing to wait 30-90 days, & gamble with your time and $$ Wish is the place for you. A few of their merchants offer expedited shipping & while it is expensive and you may get your item sooner, all the above still applies. Use Tophatter, Overstock, Zulily or just plane Amazon & save your sanity & ensure product quality!

Date of experience: June 9, 2017
Australia
1 review
0 helpful votes
Follow Jazmin B.
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IT IS ALL FAKE and it makes me mad because I want a Fitbit and I'm not sure if I am wasting my money and time

Date of experience: June 9, 2017
California
1 review
0 helpful votes
Follow Julie A.
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I kept seeing ads for Wish for almost a year and kept looking at the site. Finally I ordered. Most of my items have came quicker than the estimated delivery time. I ordered one thing that was kind of cheap quality but fit gret. The key to proper sizing is knowing all of your measurements. Read the sizing chart and read the reviews. Items with little to no reviews I pass up. Also items that have only comments in other languages I pass up. I had one pair of cherry earrings never arrive. I was given a full refund promptky with no issues. I ordered a cute cherry dress that ended up not arriving by the estimated date and I was given a full refund and told to keep it if it arrives. 10 days later it arrived in the mail. Was very good quality material, well made and fit perfectly. I received one other item that was not as described. Promptly with no issue I was given a full refund and was told I can keep the item. I have ordered more than a dozen items and will keep ordering. The shipping is very cheap. Knowing in advance it ships from over seas helps to wait for the item to arrive.

Date of experience: June 8, 2017
Washington
2 reviews
8 helpful votes
Follow Miraflor S.
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I already ordered before I read these reviews.My bad. I was not able to read some reviews about wish.com before making my orders.

I ordered from wish and got a reply saying. Thank you for shopping with us. We have refunded an item from your order per request. Refund Details. The merchant was unable to fulfil this order due to an issue with your account. The full amount of order has been refunded to your original payment method. Please tap the Contact Support button below so we can help resolve your account issue as quickly as possible.

When I clicked the contact support button they are asking 2 things. 1. Photo ID 2. BAnk statement

I really do not understand and I am scared now.

After their reply, here I am searching some reviews about Wish and I found you guys with all your negative comments and experiences.

So bad. I am so late. :(

Date of experience: June 8, 2017
Canada
1 review
5 helpful votes
Follow Tareq H.
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Waiting for ever
June 8, 2017

I ordered a package in April and I'm still waiting for it. I'm never going to use wish ever again and I don't recommend anyone to use it

Date of experience: June 8, 2017
Maryland
2 reviews
4 helpful votes
Follow Patricia H.
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I ordered fidgets and a smartwatch. The watch didn't work still waiting for refund, and I didn't get the fidgets I ordered. Cheap company trying to get your money. Lousy service, impossible to get someone on the phone. Don't do it.

Date of experience: June 8, 2017
Canada
1 review
6 helpful votes
Follow Kelly G.
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My daughter and I have ordered from wish several times. The date it is to arrive my never happens. I myself have NEVER received one thing from wish. My daughter has received items 5-8 months later. Not the 3-14 day as promised. Yeah its $25 plus $30 for shipping... lol... your lucky if you EVER see anything from wish when you order.

Date of experience: June 8, 2017
Ohio
3 reviews
14 helpful votes
Follow Amanda U.
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Crappy knock offs that take the standard month to arrive because theyre being shipped in from over seas... cheap products... someone even got their credit card info stolen from one of the venders... its all crap. Too good to be true? YOU BET. Plus, most electronics show up broken or not working... saved you time and anger. Your welcome.

I used wish for many items over the course of several months... trust me... been there, done that.

Date of experience: June 7, 2017
Australia
1 review
3 helpful votes
Follow Jesse W.
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3 orders with Wish and 3 failures. Not one item arrived or probably even existed. Most likely just a scam to get your payment and personal information.
I'm still waiting for my money to hopefully be refunded.
Better off shopping with GB. http://www.gearbest.com/3d-printers-3d-printer-kits/pp_*******.html?wid=21&lkid=*******&lkid=*******

Date of experience: June 7, 2017
Canada
4 reviews
4 helpful votes
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Stuff is crap
June 7, 2017

The stuff they sell is crap, couldn't even tell you where it comes from. Most of it you can tell the paid 50 cents for it and are trying to sell it for 20 times that

Date of experience: June 7, 2017
Saudi Arabia
1 review
1 helpful vote
Follow Musaad A.
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Very bad store
June 7, 2017

Shipping to Saudi Arabia takes more than 2 months, and I lost many shipments and by tracking them they are still in China.

Date of experience: June 7, 2017
Australia
1 review
3 helpful votes
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Rubbish
June 6, 2017

Poor quality, i purchased 3 items they were All too small even after following their size chart. DON'T WASTE YOUR MONEY.

Date of experience: June 6, 2017
Australia
2 reviews
4 helpful votes
Follow Jo F.
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Well ordered a lot but honestly wish I hadn't. First arrival supposedly a 5 xl jacket. Note, one no sizing on jacket and two wouldn't be large enough to use as a baby blanket. Second item to arrive is a dress. No one informed me I was autitioning for a skimpy bar. Pretty though unfortunately the pocket was really just a hole in the dress. Tried to leave feedback but basically impossible to do so.

Date of experience: June 6, 2017
California
1 review
6 helpful votes
Follow liza l.
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We ordered 2TB memory sticks but got something no more than 6GB. It is very difficult to get money back from this website. My husband ordered a watch, but received a toothpick, literally a toochpick, no kidding You know what the website support responded? Sorry, since the merchandise was delivered to the right address, there is nothing we could do. What a f---!

Date of experience: June 6, 2017
Texas
1 review
1 helpful vote
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Fraudulent charges
June 5, 2017

After ordering from Wish for the first time a few days ago I noticed three fraudulent charges on my credit card. Someone bought online gaming chips out of an online casino based in Hong Kong. The other two were for Airbnb. Fortunately my bank reversed the charges immediately. I have no doubt that this came from Wish. As Wish is simply a website that allows merchants from all over the world, particularly China to sell their products, it is obviously very easy for a thief at one of the "shops" to steal identity and credit card information. No way to contact Wish about this. Their online customer support only gives predetermined choices about any complaints. And credit theft is not one of the choices.

Date of experience: June 5, 2017
Texas
1 review
3 helpful votes
Follow Tommy W.
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I used to like this site often. At first I would buy a lot of really nice stuff, but then the quality of the products have been getting worse and worse. The past couple of times I tried to get a refund for my items, but it has been very difficult. This last time has been even more difficult. They required me to take photos of the products, however I did not have a camera available. There really is no phone customer service. I had to deal with third-party vendors. The only way I can contact someone is via email, which is very frustrating. I'm very dissatisfied with the quality of the products. I hope no one else has to go through this because I feel like I have been scammed since the quality has been so poor. I would like my refund!

Date of experience: June 5, 2017
Canada
2 reviews
2 helpful votes
Follow Canac Y.
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I can't believe it I waited 1 month for it to say wait another week and when the day came it said wait another weeek please then when it was that day it didn't come and I'm very upset they haven't even got back to me yet

Date of experience: June 5, 2017
Canada
1 review
1 helpful vote
Follow Amy B.
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Look, Wish is alright, its not that bad because if you dont recieve your item, all you gotta do is complain and you get a full refund. I've gotten 100% of my stuff but be cautious, 80% of the time, it never looks like what it shows in the pictures, not only that, I waited 6 months for my stuff to show. Also, I'm looking on the web for someone who has come across the same problem, i use Wish & I was scrolling through my history, then i found an item I NEVER PURCHASED OR EVEN SEEN. ITS ALREADY REFUNDED AND I HAD NO CLUE. The purchase was one of those useless f^cking plastic spinning toys that every kid has today. Never in my life did i want one or ever looked one up, so again, be cautious. No one has my info, except wish. So keep an eye on them. Either than that I got what i ordered, some were low budget and some were worth it! But its 50/50

Date of experience: June 5, 2017
Canada
1 review
4 helpful votes
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THEY ARE A SCAM
June 5, 2017

Don't believe people saying buying from WISH is worth it. There is a high probability that they are linked in a certain way to WISH and are here to make up for the bad reviews. There are 2 possibilities when you buy from Wish: 1. You never receive the item you paid or 2. You receive the item VERY late and it's just garbage. The customer service is also terrible. I always read reviews of products before an order so I was supposed to be safe. BUT HERE I AM writing a review about them. Congrats for this WISH. Dear friends, just stay away from WISH and keep your money. They are a reminder for all of us that there are still dangerous businesses out here.

Date of experience: June 5, 2017

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wish.com
Founded in 2011
San Francisco, CA