Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
I wear a medium/large... even the 2x that I ordered for a gift wouldn't fit me... and I ordered several items. NOTHING was even close to fitting, even 2 sizes larger.
Too much of a hassle to return. I will never order from them again.
I ordered an item at the beginning of November 2016 and got it January 2017. They would only respond to my requests to cancel the order prior to shipment with automated emails telling me my order would be shipped "soon" and to "not worry". Their communication is extremely lackluster.
Its, cheap... you are buying cheap items. EVERYTHING is coming from China, it will take awhile, and you may not be able to read the instructions... Read reviews on each Item you intend to buy before ordering ANYTHING! I have recieved all items I have ordered up to this point. The costumes for children are cheaply made, and will likely need repairs quickly - I am good with this, as my 4 yr old niece cares more about her snow white dresss looking like a snow white dress, than the fact that part of it has been hot glued (as it arrived new), or patched (as it will soon need to be!). Shop cautiously, do your homework EVERY TIME, and keep your expectations low.
I have ordered a lot from wish.com in the last 6-7 months... in the beginning the deliveries were great, but then all of a sudden they supposedly sold out of the product etc,. I have ordered a total of 20 items that were never received and am highly peeved. All I want is what I have ordered and delivered when it was to be delivered. And I really hate it when they ADVERTISE THAT THE JEWELRY IS GENUINE STAMPED STERLING WHEN IT IS JUST PLATED. THIS IS A LIE AND SHOULD NOT EVER BE A PART OF DOING BUSINESS. Just tell the truth Wish and shame the devil.
This stupid website is asking me for a photo id r bank statement to cancel my order, while ordering it said 2-3 business days and later it was showing one month for the delivery wanted to cancel the order but its not allowing e to cancel the order, the website is asking me to upload a phone id to cancel my order or to even contact the customer service its soooo stupid
I ordered a couple things from Wish. They arrived in a timely manner, but did not look like the picture. Returned them and only got part of my refund. Plus I had to pay for shipping them back. What a rip off. Will NEVER use them again. I've never had the trouble with returns with any other place. Ridiculous!
Please guys, dont ever think of ordering products from this site. Its been 6 to 7 months since i ordered. But iam still yet to receive the product. No proper customer service. Dont know whom to contact. A month before when i checked the status, its said tat within particular days you will receive the poduct. If not you ll receive the product later for free and also money will be refunded. No updates till now.
So as of writing this their average for actual delivery of items ordered is 15%. I've ordered way too many items and received far too few of them. Customer service is pretty non-existent. I've had about 4 refunds and never over 10 bucks. 30 dollar pvc figure for my son never showed and wish claimed it was delivered. I finally got USPS to find where it went. They sent it to the wrong country but didn't bother refund it.
Items are exactly as advertised with good delivery service. Be careful when buying garments because sizes are seldom correct even with the chart. To be fair, If you are young 18 to 25 I don't think you'll have a problem with size
Always have a great experience with them. If there is a problem they take care of it right away for me.
They have the wrong address and you can not get in touch with then, this is victor Rodrguez frnm bronx, NY.
I ordered from Wish for about a month about 15 items, most where cheap but for the price ok. Suddenly everything just stopped coming in the mail, I am talking about 15 items that never showed up. I gotten my money back on about 10 items but I am waiting for a few more cause they claim it takes a while. I am also still waiting for about another 5 items that I am pretty sure will not show up. I have no idea why everything just stopped coming in the mail. I am done with this app and it's cheap overpriced garbage that does not look nothing like the picture anyways. Be cautious and DO NOT invest to much in there items.
Have ordered a few different items from the app only received one. They all say they were delivered and when I email them. They reply "your package was delivered on so and so date" and will not give a refund or anything for the items I paid for and NEVER receive. If you ask me it's a big old scam! If titty order I hope you have better luck than I did. I also know 4 people this had happened to as well and they refuse to fix it
I received the product as indicated in picture was white and silver I received the product that was gray and silver requested for return label and was told I had to pay for my own shipping for them labeling something incorrectly this same product is being sold at a different other locations indicating that it's great and silver this company that is selling in wish is mislabelling so people can order and have to pay shipping and possibly keep the product and they're making money out of good customers which stands by their companies not their customers you should not use the company
Disappointed. I had read some good reviews and it's been now 3 months and I have not received one out of my five items and I was actually really looking forward to the cute kids dresses. Customer service was nice and refunded my money but needless to say I will not try again as you would think out of the 5 items I would have at least got one or two since they came from different places. Highly disappointed.
I WISH to give negative stars. Never got my fidget cubes and they wouldn't refund me. Said to continue to wait for them. It's over 3 months since I ordered them. Customer service response is a joke. I had to dispute with my credit card. Thankfully they credited me instantly. I would never ever use this site to purchase anything ever again.
I ordered a romper from this site. It was estimated to take a month to get here but it only took two weeks. It ended up not being big enough for me and when I asked them to exchange it they ended up giving me a full refund and letting me keep the one that didn't fit. I'm not sure what all these people are saying it's fraud for? I had a good experience and I plan to purchase from this site again. The sizes are in "Asian sizes" that's what they call them. So you should order 2 sizes bigger than what you normally wear.
I have purchased things from every department on this site.
The shipping takes a while on certain things but other things arrive long before the delivery date it shows.
Ive purchased many of the costumes for my photography business and many little girls dresses. And the quality of most items have been Awesome!
I received notification my item was delivered, when in truth it was never delivered. I was told to give couple more days by wish customers service. Second item same situation. Now I am asking to cancelling all my orders and give me my money back, as I did not receive anything ( I suspect I will not receive anything at all from my orders). So they are just dragging time, saying check your local post offices, give couple of days more. This site is not to be trusted. Do not shop with Wish - ever!
I also placed a second order and was deducted from my acct but no merchandise. Then no how to connect with these people. Very upset. Even thou first order I made came thru. Omg
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members