Wish

This is the worst purchase website and worst customer service I have ever experienced. They charge high shipping fee for each item. I ordered four items, including two masks, but for the two masks, one came within another dress, one mask came by itself--of course in a very small and simple black plastic bag. And another underwear never come, but Wish insists it was delivered. The post office only can confirm that the delivery is approximately the location of my home. Besides, I want to return the dress, which looks good on the website, but actually poor quality, and ask for the ways to return, Wish never give me answer. Really bad experience that I never had before.

I have ordered many items from Wish and everything has been perfect! The first thing I ordered were suspenders for costumes I make. I didn't realize they came with bow ties, so at $2 each it was a great value and quality of suspenders and ties are excellent - as good as a $15 or $20 set and they arrived in about a week! Mostly everything else I ordered were craft and sewing items - most arrived very quickly - some took longer but received. Only 2 items never received and was promptly refunded! I highly recommend this site. I have not tried fashion or shoes yet but will review when I do. I also read complaints from people about being asked for pics of credit cards. I use paypal to pay for items so there is no need for credit card info - makes for smooth and secure transaction.

Stay away from these guys. If you happen to receive what you order, you're ahead of the game. Any issue you have will basically be unresolvable! I was told that I was receiving a full refund on two pairs of shoes which will tiny by comparison with normal United States sizes, not to return the items. The refund never materialized in my account- I was told it was going to arrive in Wish cash, but every time I try to write to them about this, I am forced to go through the same automated process where they insist that you send them a picture of the item -which makes no sense if you've returned it and or discarded it, and their responses have nothing to do with the emails you have sent! I've described my issues with them in detail three times and gotten back completely unrelated customer service emails. Just stay away from them!

I ordered an item on May 2 and as of this date (July 1) the item has not been delivered. Tracking shows that it has resided in China since May 12. I simply want to cancel the order and receive a refund. One would think that would be a straightforward process, but no. One can spend hours trying to communicate through email and the on-line Customer Service, which is worse than awful. It's a shame that this company has such poor service. They no longer have phone support, just the computer-generated responses through on-line Customer Support. I will never, ever purchase anything else from Wish. This has been one of the worst experiences I have every had with an on-line company.

Wish.com has no phone number and apparently no live person handling Comfort customer service. I've been trying to reset my password for several weeks, I never received an email that will let me do that, and I cannot get any response from wish.com other than the same automatically generated email telling me to do what I've been doing. I can only conclude there's no one at home. My order is several days overdue and if it does not arrive within a week I'm going to contact my credit card company, the FTC and my local authorities.

A lot of what they sell is trash. I'm not ordering from them ever again. I paid good money for a projector light and it was delivered broken and missing pieces. Yet they refused to do anything about it. I've ordered supposedly sterling silver and it broke me out within a couple hours. Buyer beware!

You never know which items you will receive, or when, lots of items don't reach me so they refund but I ordered because I wanted those items very stressful to contact wish as you never get to speak to someone and when they do email back, they are uneducated about the simplest questions about my orders. I end up having to email again with still no reasonable response. I get told that shippers don't always get the proper tracking numbers. Very unprofessional and with all the mail thefts I will not be ordering from wish any longer. Shipping is always more then the item so, in my opinion this is a gimmick for some of wishes stores to make interest on our money without sending the product. Over a month later you get a refund.

To put a very long story short, I bought a leotard from them. It was too small. I returned it using the shipping label they sent me. It's four months later, I haven't received a refund, and their customer service reps keep ghosting me. They obviously don't know how to solve the problem, so they keep not answering my request for my money back. Stay far away from this scam. Order directly from AliExpress, Amazon, anywhere else. Don't touch Wish.com

There are times the items are DOA. Once I bought a smart watch which needs to be charged every day. Plus the readings are inaccurate.

On two occasions I ordered a tablet but ear plugs were shipped. Obviously delivery does not match the product description.

Upon the last fiasco, I complained but ended up being blocked. The excuse: I had abused their return system. I am convicted when the numerous faults were with the retailers. Upon appeal the block was removed. Now Wish wants my picture ID. Nope I am not shopping thru Wish anymore.

I paid and was sent the wrong merchandise. Their "Support Help gives you 4 choices one of which is Nevermind. You cannot talk to an actual person. I sent dozens of emails and pictures. After each I got a "Sorry" response, they acted like they had never heard from me before and put me back in the computer loop. I truly believe they dragged it out to pass the return deadline
I am stuck with, two- yes they sent it twice-ugly wrong items that they will not refund. DO NOT SHOP HERE.

This sales app is such a bad thing in every aspect. They will list one price, then charge you another at checkout. I had them charge me DOUBLE the listed price, then when I asked, they claimed it was the color I picked out. Then another customer rep said it was due to my ordering an XL! They made excuses, blamed me for the bait and switch, illegal, as we all know from economics in high school! Then the jacket I was charged double for didn't even zip right. Ad said "lined jacket" and it came with these little inserts! Awful people in customer service, I will never do business with them again, and I've heard that from many people. Awful!

You will spend most of your time chasing refunds.
Out of 40 orders, over 4 months trying to make the most of the app and seemingly great deals only 4 arrived and not all of my refunds came through.
Now wish support are not helping at all.
This is an app that makes it very very easy to spend money and receive nothing in return.

I cannot express to you how much Wish sucks! I've been a customer for over a year, but no more. They put up nice items, and then miraculously it's changed, or it just "gets lost". They do give refunds, but that's not the point. Or they will say, we're sorry the item doesn't match what you got.
I have gotten stuff I didn't order. And when corresponding with them. It's canned replies. It's never a real person. This I know for a fact. I could go on, but I won't.