Don't get me wrong I DO like using wish. However some things could make it better, like the shipping. I feel that if you are ordering more than one item from a store that you should be able to save some on shipping. Many times i find myself paying just as much or more for shipping that the actual cost of the products purchased. I also have had on a few occasions, items that never arrive. That being said, customer service has always been a pleasure to work with and have gladly refunded the purchase.
The website wish.com is a scam. First, in April, I purchased 4 items and to this day I'm waiting for it. Every time I go online to track the items, the delivery date is moved to two weeks later. As of today (7/3/20), all items show to be stuck in China. Second, they don't have a customer service. The phone number leads you to a recording instructing you to go through their website. When you get there, it's an automated system that shoots answers based on what you answer. You never speak to a real person. Third, they don't refund your money if the item has already shipped. If this is the case, they refund the shipping amount only.
Ordered a month ago. Three small things shipping was way off the charts, more expensive than items themselves. All being shipped separately. According to their own site, the items are still sitting in China. Tried to cancel order, told it was already paid for and being processed to ship. Lies, still in China. Site says they'll be here by March 22 and later. What a crock! Going to delete the app after this and close out my credit card I used to be safe. I'll stick to Amazon.
I just received my so called door mat after one month of waiting. The item that should have cost very little ended up costing me $111.00 due to shipping and US conversion. The item resembles nothing to a door mat, it is some kind of a cloth that does not belong anywhere. Shame on you for this, I am so angry and I wish I could return it.
Lesson learned, never ever will I shop at your website and I hope people read this and possibly change their mind. The item looks good on the site, once you receive its junk, a piece of garbage.
Hi kathy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Every item I have got so far has been purely junk not what they show or what they claimed size chart is not correct! There's not a doubt in my mind the clothes are made from kid sweatshops there's no elastic the thread you can see it all over the place! Trying to return the order i will cost you way more than you paid over 600 worth of stuff and it's all garbage
Ordered a flashlight, tracking is horrible. I expected shipping to be slow but this is nuts. You can not contact any customer service by phone or email. How do I get my money back? I will never use this site again!
I ordered several items, a couple have arrived, from CHINA, awaiting others. They are so incredibly awful, badly made and with appallingly cheap material, I can do nothing with them except pack them straight off to a charity shop. Buyers beware!
I will never order from Wish again. It's been 2 months and I still haven't received 3 of my 5 items. They were originally scheduled to be arriving by Christmas; however, every time I track my items the date has been pushed back. One of the two items I received, an eyeshadow palette, arrived broken. It also contained different colors than the picture provided. They did refund my money, which I appreciated. I have come to the conclusion that you get what you pay for. Lesson learned!
Seems to be a total scam. Suggest we stay clear. I gave them second chance be regret it! Notifications of so called super deals never there when opening the site - a con.
Lots of negative comments and no response from wish themselves -why?
Worst of all in Facebook said some friends of mine like wish but when I asked them they had not even heard of wish! Scary. Deleting mine now!
I've been shopping on Wish for almost a year now and have had all good experiences. Keep in mind that you definitely get what you pay for, so don't expect a beautiful ring for $1. I've purchased a lot of small items like purses, jewelry, hats, etc. and they've been everything I expected. Customer service is excellent too!
The coats I ordered were too small. I am still waiting for 2 eye shadows brown and blue. I really hope I get them soon. I know they are coming from China but everything else came in a timely manor. These did not for some reason.
Shipping does take a while sometimes, and sometimes it is very quick. I don't really buy the clothing, but everything else I have gotten was good quality and much less expensive than other places, even with shipping! If I ever have an issue, customer service replies quickly and always helps. Have recommended this site to lots of friends.
I've recently bought numerous shirts, sweaters and pants. Unfortunately I spent over 100 at once and I received the clothing and I can't believe how cheap it was all made. Horrible! Similar to cloth made of toilette paper!
Never Again! "You get what you pay for".
Do not order anything from this company because if you need to return it getting a refund is impossible. Like others have already said it's a total scam. I must have sent 15 emails and they always end respond with another question. I realise now I am never going to get my refund - just want to warn others.
Beware - ordered flower seeds 2 months ago, it's not here. They kept changing the delivery dates. No help with customer service department. You can't speak with a person directly. They had took the money and no product or refund. June 2020
Hi Vibushan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Most of the stuff on this site is quite cheap so you're tempted to buy a lot of things at once, but all the items I've ever gotten from this site were meh quality, broke pretty fast and didn't last long.
This site has just about everything for everyone, from clothing to tools, hobby accessories and DYR needs and more! All at prices that won't break the bank. Their site is very user friendly as it has a search box top right so it speeds up your search and has a wish button to save your searches in for later viewing. Shipping is timely and flexible. They also have a no haggle return policy that looks after customers. I have personally been with this site over a year and made many purchases through them and have been more than satisfied. I find this site fun and rewarding as you never know what you may find!
When you press the buy button price always goes up. The description of items are extremely unclear. The buying process is quite simple and if item not received they usually refund. However, it takes at least a month to receive purchase. If ordering multiple items from same buyer they refuse to ship together, which means paying double or multiple shipping fees usually greater than the purchase it self.
I was sent this item and it it defective - - the only way you can contact them it through an email and it is there prerogative as to when they will get back to. Customer service is very poor - lots of fake discounts - buyer beware - the worst customer service I have ever dealt with
I've ordered several things from Wish. It seems like good deal but items are always very cheap quality, or not as described if it even arrives. They do not honour refunds, I learned and will not buy from them any more.
Overview
Wish has a rating of 1.7 stars from 8,289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cristina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.