WishReviews 8,284

I placed and PAID for my order on 17 June 2018.
Unfortunately i have been experiencing many problems with my cellphone and only could put wish app on loan phone in late sept
I contacted wish support with regards to my order and informed them I had not reveived it yet. According to wish my arrival date was 12 Aug 2018.
An automated message kept saying my request for a refund is too late. What service is it if you only get one sentence answers from a machine.
I have tried a couple of times to see where i can actually contact a real person! To no avail
To this day i have not receiclved any of the products I have ordered.
This i unacceptable. I will be telling anyone who will listen about my bad experience and evem worse customer support I have received from with.

I've ordered 6 items over the last 2 months, and so far I've been very dissatisfied with all of them! They are always smaller then they appear, 2 packages were delivered damaged, one was delivered without the comforter, only flat sheets and pillow cases came but no comforter! And 5 days late still waiting on my last package to arrive! You can't speak with a LIVE PERSON! And to get real support help from wish is a JOKE! I will NEVER shop at this site again! BIG WASTE OF MY TIME AND MONEY! This online shopping site is a real JOKE! You get cheap products made of cheap material for a price no one would ever want to pay.

This is actually a fun and addictive website to shop on. I already knew what to anticipate as I've seen a lot of these products for the same price on eBay. The biggest thing to expect is long shipping times because most of the stuff comes from China. I've ordered male clothing and home accessories and the items were exactly as described. However, I can't say the same for every single product. Research your product and check out the customer images. It'll give you a better idea of what you'll get. If you're ordering clothes, I'd generally size up because for women t-shirts, I've ordered XL and received what is the equivalent of a USA Medium despite following their size chart.

Some of the pictures like a cat plush I saw was cute in the product photographs, but the customer images showed a bad imitation of the original product where the details are missing and the product was cheaply made. I also purchased a makeup accessory and it never arrived.

Overall, I would make small purchases here because I really like the website and how they collect interesting items. However, as I said early, be weary of your purchases because not everything will look like what it does in the product images. Anticipate long shipping times and try not to purchase anything expensive as it might be hard to get your money back. Quality is hit or miss. And forget about returns; they seem to advertise returns as if it's a quick step, but it's not.

***Update to my previous Wish review***

After a lot of messaging back and fourth with customer service, I WAS eventually refunded (including the shipping cost). I was impressed with how fast the funds were returned to PayPal and then back to my bank account!. Wish originally quoted me 10 - 15 days to receive the refund, but it actually took only one day! I therefore have to give Wish their dues and change my review to 4 stars.

The reason I couldn't give 5 stars is due to the fact that getting the refund took more effort than it should have.

My boyfriend started to order Wish and at first I thought it's was very cheap and it seems to be a good website so I started to order on it. After 30 orders, I realized a few never came so I asked for repayment for at least 5 items. When I tried do order something the other day, I realized they blocked my account for excessive repayment when I made it clear I NEVER receive those items. I can't access costumer service to ask to cancel my order and if they never come I can't be repayed. This website is a shame! I ask you to never make the same mistake I did. I received items that were broke and I took picture of it to prove it but they never repay it. There is a reason their articles are cheap, they never came and they never repay you!

DO NOT BUY FROM WISH.COM THEY ARE A BIG SCAM! AND IF YOU WANT A REFUND OR A RETURN GOOD LUCK THEY DO NOT HAVE ANY CUSTOMER SERVICE PHONE NUMBER ONLY E-MAIL CUSTOMER SERVICE AND I E-MAILED THEM 3 TIME ABOUT A WEEK AGO AND NEVER GOT A RESPONCE FROM THEM I HAVE A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND IT SEEMS LIKE I AM NOT GOING TO GET MY REFUND FOR THE PRODUCT I BOUGHT WITCH THE BOX CAME ALL TORN UP AND RIPPED UP I EVEN FILED A COMPLAINT WITH THE FLORIDA ATTORNY GENERAL OFFICE PLEASE DO NOT BUY FROM WISH.COM YOU HAVE BEEN WARNED

I have purchased several things off of which and nearly every single item has been poor quality; loose threads all over, doesn't match the picture on the app, sizing is WAY too small etc. Each time this has happened I have requested a refund, and rightfully so. The only reason I continued purchasing was because I knew if it was poor quality, which it almost always is, that I would get a full refund. My most recent purchase arrived the other day and true to form, the material is way too thin, the cut outs in the arms twist up because it's so thin and yet again, there are loose threads all over. I tried to request a refund and out of nowhere, no warning whatsoever, my account has apparently been flagged for too many refunds and the app wont even allow me to contact a support agent. The only reason I've had "excessive refunds" is because the items haven't been what I paid for. Each refund was supported with pictures. I should have at the very LEAST, been informed they wouldn't issue any more refunds after my last purchase, not made to purchase something and then told SURPRISE, no refund for you. I emailed customer support and they gave me the same answer, buy more stuff without refunding to get your account back in "good standing", and we'll "fully support" future purchases. If they didn't constantly send out poor quality items, refunds would not be necessary. It's called quality control.